# 1st Advantage Mobile Banking — user reviews > 93 indexed App Store user reviews of 1st Advantage Mobile Banking by 1st Advantage federal Credit Union, rated 4.70/5 from 4,639 ratings. - Source: https://appshunter.io/ios/app/1st-advantage-mobile-banking/id994227268/reviews - App overview in markdown: https://appshunter.io/ios/app/1st-advantage-mobile-banking/id994227268.md - Rating breakdown: 5★ 4,011 · 4★ 330 · 3★ 115 · 2★ 46 · 1★ 137 ## What do users think of 1st Advantage Mobile Banking? Overall sentiment: negative **Pros** - 💳 Solid banking app - 📤 Easy to use for transfers - 🔒 Secure with features like card alerts, turn on/off card, travel notices **Cons** - 🐛 Frequent crashes and login issues - 🚫 Unable to access account or make changes on the app - 🔁 Repetitive login issues, app not remembering password - 🔍 Lack of pending transaction visibility - 💳 Unable to pay auto loan or credit card from the app - 🔄 Continuous issues with transfers, app rejecting payments **Commonly reported bugs** - App crashes on launch, shows white screen - Forced to update app but no update available - Endless loop between app and App Store for updates - Incompatible with older iOS versions - Mobile deposit not working, unable to deposit checks **Most requested features** - Add Zelle option for electronic transfers - Improve mobile check deposit functionality - Implement biometric login (Face ID, Touch ID) - Add more account management features (freeze card, change PIN, report fraud) - Improve transaction history and pending deposit visibility - Allow external bank account transfers ## Newest reviews (11 of 93) ### 3/5 — Unreliable *2026-05-29, version 25.2.100* This app is good when it works, but every other week I have to reset my password because I can’t login due to the system being down, my face activation needs reloaded,Etc etc. also, the updates are always done after hours when no staff is available. I can’t even tell you how many times I have been unable to regain access until a day or two later, and of course it always happens at the most in inopportune times when I’m trying to make a bill payment and then causes me to have a late fee. ### 2/5 — Password *2025-12-18, version 25.1.70* Constantly making me resign in and disabling my Face ID on my cell phone which hasn’t changed in 5 years ### 4/5 — Transfer funds *2024-10-07, version 24.1.70* Easy to use at home ### 3/5 — Update *2023-10-06, version 23.1.70* Account says update required but it’s not updating and I cannot get access to my account now. ### 1/5 — Worst banking app *2023-10-06, version 23.1.70* There is always issues with trying to login, always down. Newest issue it tells me to update the app takes me to App Store… there is no update… wish I could give it no stars ### 1/5 — App not functioning properly *2023-08-27, version 23.1.70* After clicking cards tab it freezes on a loading screen indefinitely and you can’t refresh back out or anything except force close app. ### 1/5 — Checking account *2023-06-21, version 22.1.104* I tried eight times to sign in to my account. Each time I received a message to update with no place to enter my password. Went to local branch, manager supposedly fixed it......went home and tried to open and same message “update” appeared, tried again and “update “, no place for password appeared again. The only solution is to find a reliable bank for my account. ### 2/5 — Too manny issues *2023-03-23, version 22.2.80* This is the slowest banking app I’ve ever used. It was already slow to load, but after this update it got worse. 60% of the time the app has log in issues. Doesn’t show pending transactions and you can’t even create SubAccounts (holiday accounts) within your own primary account. After using a VPN, this app refuses to open now without vpn running. ### 1/5 — Needs zelle option *2023-03-08, version 22.2.80* The app is not helpful when trying to transfer funds electronically… y’all need zelle ### 2/5 — App keeps closing *2023-03-06, version 22.2.80* I feel like I’m going crazy the app keeps automatically closing and I can’t unfreeze my card to do anything because you have to do it all on the app and I can’t do it from the website. This app is driving me crazy. I updated my phone, the app is up to date and I don’t have any viruses or anything. I literally can’t get to my money. ### 1/5 — Force closing *2023-02-23, version 22.2.80* The app is not working‼️ I click on the app white screen comes up and closes. I deleted it reinstalled it and still not working. This is the only app on my phone that is doing this!! Fix ASAP ## Most critical reviews (10 lowest-rated) ### 1/5 — This app stinks! *2026-09-04, version 26.1.30* You enter your password and then it says it will send you a code by phone then nothing happens for minutes. Then I try text a code and I don’t get a text. It has been this way for years! ### 1/5 — Terrible bank *2026-06-06, version 25.2.100* Everything outdated just the worst place to go ,can’t wait to close the account ### 1/5 — Getting an error *2025-08-08, version 24.2.50* Everytime I click "enroll" and make everything, I get an error message everytime. I have tried everything and nothing worked at all. I have became a new member today at the bank and can't even make my own USER ID on the app. ### 1/5 — App always crashes *2025-05-02, version 24.2.50* App always crashes, sometimes it doesn’t even let me log in. ### 1/5 — DO NOT USE *2025-04-25, version 24.2.50* This is the worst banking app and credit union I’ve had the displeasure of being a part of. The inconvenience and lack luster customer service is unfortunate. If you get locked out of your account you have to wait for a phone call back, they can’t help you when you call in. What good is having an app if I can’t make any changes on the app and if you’re flagging every move I make as fraud, disrupting my business and money. ### 1/5 — Login *2025-01-16, version 24.2.50* I have had this account for two years and the app never lets me login and when I called for help, they said just use the website. I have an app if it doesn’t work. ### 1/5 — Transfers…To work or Not to work *2024-09-08* My auto loan through this financial institution required me to also open a savings account as an “easy” way to transfer funds to pay the note. It’s not a penalty loan if I were to pay off early. However, it seems there is an underlying “cap” on what I can pay per month. I’ve tried paying a larger amount at once to knock the loan balance (from the savings account). Rejected. So, I kept lowering the amount until it accepted. Sweet. I tried doing additional transfers from savings, both the same day and after waiting multiple days between. I’m continuously getting pop up message stating it can’t and to try again later. I’ve even set up transfers for days in advance, with no reprieve. I do this again and again waiting a couple weeks and still the same result. Because of this, interest still accrues on the remaining balance when I’m trying to lower that balance. This is asinine. ### 1/5 — I can’t get it to work *2024-02-23, version 23.2.20* This app has not worked for me ever since I switched from a galaxy to an iPhone - 2 years ago. When I go to log in it states “an unknown error has occurred please call this number.” I have called in several times to get assistance to no avail. This does not typically pose an issue as most business I can do with the desktop or mobile web page version. However, since you can only deposit checks via mobile version (for some reason), in the off chance I get a check it is fairly inconvenient as I live out of state. ### 1/5 — App states “update required” *2023-10-06, version 23.1.70* No update available on App Store. App is inaccessible. ### 1/5 — App creates loop *2023-10-06, version 23.1.70* In the app, it says an update is required, and has the button to “update now”, but if you hit that, it opens the App Store with 1st Advantage app, but doesn’t say “update”, it just has “open”, so you just end up toggling between the two, and can’t get into the 1st Advantage app. ## Most praised reviews (10 highest-rated) ### 5/5 — Good *2026-08-21, version 25.2.100* Highly recommend ### 5/5 — Help with new pass word. *2026-08-04, version 25.2.100* Michelle just help me get a new password and walk me through the process. She was a delight to work with, and I’ll request her the next time I mess up, which shouldn’t be long. ### 5/5 — Long term customer *2026-03-27, version 25.2.100* I have been with 1st Advantage long before its current name, and I have been consistently satisfied with them. I have used them for at least 40 years, and I would recommend them to anyone. ### 5/5 — Great Service *2026-03-25, version 25.2.100* 1st Advantage has superb services and operations. I have been a member since 1977 and I have seen them grow and develop exponentially over those years. They are truly a members organization, dedicated to their owners. I feel confident they will continue to serve their membership owners through providing exceptional leadership and financial services. ### 5/5 — Mahoney *2026-03-22, version 25.2.100* 👍🏾 so far so good ### 5/5 — Not working *2025-02-02, version 24.2.50* Every time I try to log in with Face ID, I have to enter my password. Then when I do enter my password it won’t open. Every time, I have to power cycle my phone! This is becoming an issue! ### 5/5 — Solid Banking App *2023-10-07, version 23.1.70* Card alerts, turn on/off card, travel notices. Solid. ### 5/5 — Update *2023-10-06, version 23.1.70* This app is not letting me update. What are a wrong with it? ### 5/5 — Update now broken *2023-10-06, version 23.1.70* Tried to open, prompted to update now. Sent back to open. Tried without success on two iphones. ### 5/5 — Great *2022-11-23, version 22.1.104* I like it very easy for me --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-17.*