# 1st Lockhart National Bank — user reviews > 29 indexed App Store user reviews of 1st Lockhart National Bank by First-Lockhart Bank, rated 4.60/5 from 473 ratings. - Source: https://appshunter.io/ios/app/1st-lockhart-national-bank/id1621294470/reviews - App overview in markdown: https://appshunter.io/ios/app/1st-lockhart-national-bank/id1621294470.md - Rating breakdown: 5★ 389 · 4★ 44 · 3★ 15 · 2★ 7 · 1★ 18 ## What do users think of 1st Lockhart National Bank? Overall sentiment: mixed **Pros** - 👍 User-friendly and easy to use - 🚀 Fast and quick performance - 😊 Excellent personalized customer service - 🔒 Secure and safe banking - 💳 Convenient mobile banking access - 😌 Friendly and knowledgeable staff - 🎯 All necessary banking services available **Cons** - 🐛 App functionality degrading over time - ❌ Limited search capabilities for transactions - ⏰ No weekend customer support - 🔐 Facial recognition feature non-functional - 🪟 Clunky and outdated interface - 📱 Lacks intuitive design - ❌ Missing features from previous app version - 🔄 Transfer cancellation not working properly **Commonly reported bugs** - Password reset issues requiring in-branch visits - Facial recognition feature broken - Transfer cancellation fails to process - Missing balance notification feature - Memo field inaccessible in app transfers - Account type identification unclear **Most requested features** - Transaction search by vendor - Weekend customer support availability - Functional facial recognition/Face ID - Balance notifications - Memo field in transfers - Running transaction balance display - Clearer account type labeling (savings vs checking) - More intuitive and modern interface design ## Newest reviews (9 of 29) ### 4/5 — Great *2026-03-05* A lot better than it was ### 4/5 — Easy to use *2024-11-21* I have not had any problems using the app easy to use and safe ### 5/5 — Love Face ID *2024-08-19, version 6.0.152* Quickest bank app ever! ### 5/5 — Love this bank app makes it so easy!! *2024-08-14* The best! ### 5/5 — Fantastic *2024-08-14* Five stars ### 5/5 — Thank you *2023-06-07* Awesome, knowledgeable and friendly service! ### 5/5 — They don’t make it easy to use online deposits *2022-12-13* While I understand that I can look up my account number when I want to make a deposit to figure out which partial account number is savings or checking but since I only have one of each, is it too much to ask to be told which one is which? The old system was much easier. ### 5/5 — Great Bank! *2022-06-25* I’ve been a customer at First Lockhart National Bank for over a decade now and have zero complaints! I always get personalized care and they offer all the banking services I need. ### 4/5 — Review *2022-06-22* I much prefer the old app. It was easier to use, offered more options, and gave a better running total of accounts. I found that on-line, it still shows a running balance after each transaction. I would like to see that feature transferred to mobile banking as well. ## Most critical reviews (10 lowest-rated) ### 1/5 — Weak App; 20th century customer service *2025-03-10, version 6.0.4681* Can’t search for debits by vendor. No customer support on weekends. ### 1/5 — App usability *2025-03-08* In the beginning, the app worked ok. As time has gone on, the support for the app is almost nonexistent. I’ve been a long time member, and I’ve had to go into the branch to reset the password several times to no fault of my own. The facial recognition feature is non existent. I am considering using another bank or maybe an even a credit union. ### 1/5 — Clunky and inadequate *2024-12-14* This may be the worst banking app ever. If you can’t produce a really excellent app then don’t have one at all. ### 1/5 — Other Banks Are Better *2024-11-18* I thought I’d give this bank a try but they’ve been a pain to deal with. Never have any issues elsewhere. Will not add any more money here ### 1/5 — Probably worst bank app ever *2024-09-07, version 6.0.152* It's terrible ### 1/5 — Moving Money and Transferring *2024-01-14* Tried to cancel a transfer and won’t cancel! Also tried from browser and still does the transfer! So I have to move the money back each time!!! What a pain!!!! ### 1/5 — Terrible app *2022-07-13* The newest version of app has no way to enter a memo into transfers. You must go on the full web site to enter one then there is no access to see or print the memos. This version is very poorly done with terrible customer ease of use. ### 2/5 — Poorly Developed *2023-09-01* I have utilized many different platforms and mobile apps from different banks and organizations and I have to say this app is highly lacking in functionality and ease of use. It is restrictive and not intuitive. ### 3/5 — Notifications *2024-10-21* Prior app had notifications about balances that was very helpful and this one doesn’t. ### 3/5 — A *2024-08-19, version 6.0.152* The Face ID is also broke ## Most praised reviews (10 highest-rated) ### 5/5 — Love this bank app makes it so easy!! *2026-06-26* The best! ### 5/5 — Ray *2026-06-26, version 6.0.0.16910* Greater ### 5/5 — Great service *2026-02-15* I’m always treated with respect and like I’m their best customer. They know me by name. I would definitely recommend First Lockhart National Bank as the best place to bank. I wish I would win the lottery so I could add that money into my account and open new ones with them. ### 5/5 — Love this bank app makes it so easy!! *2025-09-11* The best! ### 5/5 — Ray *2025-06-24, version 6.0.0.7333* Great ### 5/5 — Great app *2025-06-17* Easy to use ### 5/5 — Love this bank *2025-03-03* The app, like everyone who works at the bank is friendly and easy to access. ### 5/5 — Great *2024-11-24* A lot better than it was ### 5/5 — Love this app *2024-11-21* Works great gets me all the info I need to my account ### 5/5 — Best Bank Ever *2024-11-19* I’ve dealt with a lot of banks over the years. But, First Lockhart has met all my needs, and has done so with the utmost of personalized service. I live an hour from the bank and do almost all of my banking through the app or on the phone. But, I actually look forward to driving up to Lockhart when I need to do something in-person. Then I have a chance to drop in on Mark, Missie, Alisia, Abel, and Judea- all the folks, from the top down, who take such good care of us. ‘Want personalized, top notched financial services? I highly recommend First Lockhart National Bank! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*