# 1st Security Bank — user reviews > 30 indexed App Store user reviews of 1st Security Bank by First Security Bank of Washington, rated 4.80/5 from 1,169 ratings. - Source: https://appshunter.io/ios/app/1st-security-bank/id572035033/reviews - App overview in markdown: https://appshunter.io/ios/app/1st-security-bank/id572035033.md - Rating breakdown: 5★ 997 · 4★ 110 · 3★ 27 · 2★ 12 · 1★ 23 ## What do users think of 1st Security Bank? Overall sentiment: neutral **Pros** - 👍 Great staff and customer service - 🚀 Easy to use app - 💡 Convenient mobile banking features **Cons** - 🐛 Frequent app crashes and freezes - 🔒 Lack of security features (e.g. fingerprint login) - 🚫 Inability to access online banking **Commonly reported bugs** - Check deposit issues - Login session expiration problems **Most requested features** - Show running account balance - Allow higher deposit limits - Provide better tech support ## Newest reviews (10 of 30) ### 5/5 — Great ap! *2013-08-20* So excited to finally have ap for my bank! Easy to use and navigate and convenient!! ### 5/5 — Works great *2013-07-19* Easy to use to check accounts and make transfers. Great work in putting a nice app together. Very smooth feel. ### 5/5 — Excellent *2013-07-19* It's awesome to finally be able to have and app to see my bank accounts! I use it all the time to transfer money and check on my purchases! ### 4/5 — Mobile App pretty good *2013-07-17* Easy to use, could use a few extras like allowing you to change /edit account info, like account number, active/inactive settings (my old payees show....) and a little larger alpha letters in right panel/ribbon for quick positioning/location of payees...I am sight challenged these days! Otherwise very nice! ### 4/5 — Works great lacks some features *2013-05-03* This mobile banking app allows me to check my balances and easily transfer money from one account to another. Lacks the ability to deposit a check with my phone. Overall a good app ### 5/5 — Need it!! Awesome *2013-04-14, version 3.1.2.0* Great app, beats signing on to the online version!!! ### 5/5 — Love it *2013-04-01, version 3.1.2.0* Great app wish it would of come out a little sooner :) ### 5/5 — Great App! *2013-04-01, version 3.1.2.0* Works fast! Awesome and easy to use ! ### 5/5 — So excited! *2013-02-06, version 3.1.2.0* I have been waiting for this day to come. The app is so simple, yet very helpful. I love it! ### 5/5 — Love it *2013-02-06, version 3.1.2.0* So great that my bank has gotten an app!! So easy to use and navigate! ## Most critical reviews (10 lowest-rated) ### 1/5 — Not a great bank *2024-12-18* Not impressed at all with this bank. Instead of calling me when I have an item that will overdraft my account, they charge me an exorbitant fee and then call me the following day, telling me about it. ### 1/5 — Janky *2024-04-23* Worst banking app I have ever used. ### 1/5 — Inadequate *2023-03-07* We’ve recently been transferred to 1st Security from another bank because of a buyout. It has been impossible so far to access the bank online at all. Instructions for transitioning did not work, and online support could not help. It’s hard to say whether the app is any good, since we can’t get access to our account through it. The bank however is a serious disappiontment. ### 1/5 — No tech support *2022-04-01* This bank does not provide tech support and cannot provide any updates on when they will be back online. We all depend on online banking and this bank has a history of these problems and no improvement has been made over the years. Today I also found out that the regular bank employees are “not allowed to” give me or anyone else the phone number to tech support. The phone number that is provided on the error message does not go to tech support and if you call you get to talk to a bank employee who knows nothing about what is going on. The first person I talked to even lied about there being a technical issues. I have bern a customer for over 20 years and I am strongly considering a different bank now. ### 1/5 — Session expire message *2017-10-24* Have not been able to make online payment for 2 months now. Hit make a payment from outside account (which has been set up and used in past) and get message “you’re session has expired due to inactivity”. Not convenient!! ### 1/5 — Not Impressed *2016-03-03, version 4.6.3.0* Unfortunately had to "switch" banks when BOA sold out and found myself stuck with this little homemade app. I find it infuriating that there is no option to disable the stars identifying my username and account numbers. No option to receive alerts. No option for fingerprint ID when logging in. Too bad I'll have to go find yet another bank because I'm just too "picky" I guess. ...Tired of settling for crap apps. ### 1/5 — Has stopped working since my update to iOS 7 *2013-09-22, version 3.3.1.0* I can access my account, but can't pay bills. It kicks me out when I click "send payment." ### 2/5 — Frustration *2023-03-03* Always asked me to rotate my phone when I need to make a deposit. I do and then the app freezes! Need to start all over again several times before I can deposit the check. ### 3/5 — Sad *2021-03-17* I’m glad this exists but it’s very silly and bad compared to any other banking apps. ### 3/5 — Not bad, but needs improvement *2016-03-25* Got transferred to First Security as part of the BofA buy-out. The app is okay, but very bare-bones as far as options. Major suggestion to the developers: show the running balance of an account so we can see throughout the month where balance dipped/peaked. ## Most praised reviews (10 highest-rated) ### 5/5 — The best staff *2024-07-24* So far dealing with the goldendale branch me and my wife have had a great experience staff treats us with great respect and handles all our needs at the drop of a dime. It’s great having bank staff that communicate with you on a personal level making interactions, extremely friendly and comfortable. ### 5/5 — Great App! *2024-06-21* This banking app works great! ### 5/5 — Reviewing App *2024-06-20* App works great! Easy to navigate. ### 5/5 — Mobile App *2020-04-24* The mobile app is awesome ### 5/5 — Great app *2019-11-10* Works like a charm, keep up the good work! ### 5/5 — Love the app *2017-09-07, version 5.5.0.11* Super easy to use and handy to have on my phone ### 5/5 — Bad app *2016-03-18* Does not compare favorably to other bank apps. It will accept a check deposit and send an email confirmation only to send an obscure email a week or so later saying that your deposit was not accepted. If you visit the bank they "don't know or have anything to do with computer banking". I believe them. Also, it does not allow you to make any deposit over $5000 no matter how high your average balance. This app is a nightmare and makes a complete mess of your banking activities. I have used other bank apps for years without a hitch. This one is not worth the trouble. ### 5/5 — Great app *2016-02-01, version 4.6.3.0* This app worked great the first time out for depositing a check! I Had BOA for 32 years, this worked just as good. So far im loving FSBOW! ### 5/5 — Great app *2014-05-20* I moved out of state and this app lets me do everything I need to without having to change banks. Billpay, online check deposit, transfers, you can even set up new accounts. Really great stuff ### 5/5 — Check deposit *2014-05-06* Easy to use! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*