# 1st Security — user reviews > 68 indexed App Store user reviews of 1st Security by 1st Security Bank of Washington, rated 3.68/5 from 326 ratings. - Source: https://appshunter.io/ios/app/1st-security/id6740878062/reviews - App overview in markdown: https://appshunter.io/ios/app/1st-security/id6740878062.md - Rating breakdown: 5★ 11 · 4★ 1 · 3★ 1 · 2★ 0 · 1★ 0 ## What do users think of 1st Security? Overall sentiment: negative **Pros** - 👍 Successful update - 🚀 Easy to use - 🔒 Automatically logs out **Cons** - 👎 Much worse than before - 🐛 Buggy and not user-friendly - 🔍 Difficult to navigate - 🚫 Missing important features (Zelle) **Commonly reported bugs** - App won't let you log in - HELOC balance and due date not updating properly **Most requested features** - Show credit card balance when transferring money - Ability to go back to previous page ## Newest reviews (11 of 68) ### 4/5 — Works Well *2026-06-10, version 1.0.260300* The app works well & is easy to use. ### 3/5 — Business *2026-06-04, version 1.0.260300* Ok ### 2/5 — Limited info and bad tech *2026-04-11, version 1.0.250800* Why would online statements not include tax docs like a 1098 for a mortgage? Why are the messages either useless (e.g. a message with a “security alert” telling me I just received a message) or sad (“secure message was received from your financial institution for Christopher Launey in the Q2Api channel” which does not correspond to receiving a message, meaning someone is testing in production). ### 4/5 — 1st Security *2026-01-19, version 1.0.250800* Just a few glitches. But have been fixed quickly. Over all a very acceptable app! ### 5/5 — Much better *2026-01-08, version 1.0.250800* Amazing upgrade to the app! ### 5/5 — Better visibility *2026-01-06, version 1.0.250800* I like the new app better, it’s easy to navigate and see my accounts. ### 2/5 — Business *2025-12-23, version 1.0.250800* Ok ### 5/5 — Good website *2025-12-12, version 1.0.250800* This site is an upgrade from the older version and more user friendly. ### 2/5 — Not a happy customer *2025-12-04, version 1.0.250800* I am not happy with it at all. Twice it has said it doesn’t want to see my face again. Then it doesn’t accept my password. Then I have to go to the bank. ### 4/5 — 1st Security *2025-12-04, version 1.0.250800* Need budget to balance per month Keep accounts in same order. Check, savings. Other ### 2/5 — Miss the old app *2025-12-04, version 1.0.250800* Drop down menus dont work correctly. Very annoying ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-05-22, version 1.0.260300* -NO accessibility features-BOLD, LARGE,Dark,etc! Used to be great - now want to switch banks ### 1/5 — This app sucks *2026-04-04, version 1.0.250800* The app is constantly not accepting my password I have to rest it every time and it never works well with direct deposit ### 1/5 — Don’t like update *2026-01-15, version 1.0.250800* It takes too many steps now to make basic transfers. ### 1/5 — I don’t like it *2026-01-06, version 1.0.250800* I don’t like it I liked the other ### 1/5 — Appalling *2025-12-27, version 1.0.250800* This app makes the simplest of things so convoluted that I am actively pursuing pulling my business. ### 1/5 — Not fully functional yet *2025-12-25, version 1.0.250800* Unable to perform bare minimum ### 1/5 — Account issues *2025-12-18, version 1.0.250800* Account is keep getting locked ### 1/5 — Not favorable *2025-12-07, version 1.0.250800* Very difficult and cumbersome to use ### 1/5 — Awful *2025-12-02, version 1.0.250800* Wish I could just use a website and not this app ### 1/5 — Flips out when I try to check the text for the verification code *2025-11-26, version 1.0.250800* In order to make a payment you have to be able to read the verification code if you’re going to insist on asking for one. ## Most praised reviews (10 highest-rated) ### 5/5 — Love this bank! *2026-06-05, version 1.0.260300* Customer service is top notch and it is just nice to walk into this bank, and be greeted as a friend. ### 5/5 — Great New Site *2026-05-27, version 1.0.260300* This new App is so intuitive. What a difference and really made an upgrade from the original. ### 5/5 — Love this app… *2026-05-24, version 1.0.260300* Now that I have figured out how to use it! ### 5/5 — 1st Security Bank App *2026-05-21, version 1.0.260300* The best! ### 5/5 — New app *2026-05-20, version 1.0.260300* Pay bills was easier in previous version. Otherwise ok ### 5/5 — Successful Update *2026-05-20, version 1.0.260300* The old version was serviceable. I assume this one will be as well. ### 5/5 — 1st Security Bank app. *2026-05-02, version 1.0.250800* I have used this app so far without any problems. I'm happy with this app. I recommend it to others. ### 5/5 — Easy to use *2026-04-19, version 1.0.250800* Great app! I can do all my everyday banking in minutes. Convenient! ### 5/5 — Works for basic needs *2026-02-03, version 1.0.250800* New to this app… Downloaded it a week ago… Seems to work for all the basic things I needed it for. I don’t do anything fancy, just check balances, no mobile deposit (yet) ### 5/5 — Face ID *2026-01-15, version 1.0.250800* Face ID glitches out --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-02.*