# 1st Source Bank Mobile Banking — user reviews > 123 indexed App Store user reviews of 1st Source Bank Mobile Banking by 1st Source Bank, rated 4.78/5 from 12,322 ratings. - Source: https://appshunter.io/ios/app/1st-source-bank-mobile-banking/id771775441/reviews - App overview in markdown: https://appshunter.io/ios/app/1st-source-bank-mobile-banking/id771775441.md - Rating breakdown: 5★ 9,901 · 4★ 908 · 3★ 223 · 2★ 55 · 1★ 228 ## What do users think of 1st Source Bank Mobile Banking? Overall sentiment: positive **Pros** - 👍 Simple to use - 👍 Long-time customer satisfaction - 👍 Powerful and feature-rich - 👍 Impeccable professionalism - 👍 Friendly and helpful staff - 👍 Easy to use and intuitive - 👍 Solid banking app - 👍 User-friendly app - 👍 Fast and efficient - 👍 Convenient mobile banking **Cons** - 🐛 App crashes and errors - 🐛 Unreliable facial recognition - 🐛 Inconsistent performance - 🐛 Delayed transaction listings - 🐛 Poor check deposit experience - 🐛 Inability to view/print statements - 🐛 Zelle issues - 🐛 Difficult to use on new/other devices **Commonly reported bugs** - App crashes and won't load - Facial recognition and login issues - Inconsistent mobile deposit functionality **Most requested features** - Bring back widget app - Add ability to tag transactions - Improve transaction descriptions - Add support for multiple business accounts ## Newest reviews (14 of 123) ### 2/5 — Loading issues *2026-08-07, version 2026.04.02* The app will take so long to load when logging in it always times out and happens for hours between multiple attempts. It does it on my daughter’s account on a different phone, too. ### 3/5 — Too many asks *2026-07-02, version 2026.04.02* Asks me for a review everytime I open the app ### 5/5 — … *2026-06-05, version 2026.04.02* … ### 5/5 — Bank *2026-05-25, version 2026.04.01* Great app ### 5/5 — Best APP *2026-05-21, version 2026.04.01* 1st source app is so user friendly. easy paying bills and makes moving money so easy. helps me keep my money available when needed. ### 5/5 — The best banking app *2026-05-15, version 2026.04.01* This is the best banking app I use I’m a 13 yr old student with a bank account and I love it and the bank it’s self the employees are js so sweet and treat there customers like family ### 2/5 — App not working *2026-04-25, version 2026.01.01* For over a week the app won’t load properly on sign in. Have to keep trying over and over. I’ve noticed my purchases with Apple Pay sometimes also has the wrote brand icon or reference next to the purchase , which makes it hard to distinguish purchases made. ### 3/5 — Disappointing *2026-04-21, version 2026.01.01* Been broken for several weeks. Their app would stated it could not load widget on the home page. Tried to remove and reload the app from the App Store. No work. Called support and was told they would turn a ticket in. Finally seemed to start working without any notice. Still takes 40 seconds to load. The app is terrible. ### 5/5 — Service *2026-04-21, version 2026.01.01* Out standing ### 2/5 — A little rough *2026-04-02, version 2026.01.01* The app certainly leaves something to be desired. It is not smooth and often has issues or is down/moves slow. The bank is very old school on how they do things from deposits to fees. ### 5/5 — El mejor bank *2026-04-02, version 2026.01.01* Mi favorito yes ### 2/5 — Only I or wife can use app/card/online *2026-02-25, version 2025.10.1* Not a direct issue with the app. But anytime I get my account fixed, my wife's access is blocked. And vice versa ### 5/5 — 1st Source Bank app *2026-01-02, version 2025.10.1* Simply goated. Works better than any other banking app I’ve had ### 2/5 — Poor quality app *2025-12-29, version 2025.10.1* The app needs improvement. It does not run well in iOS. ## Most critical reviews (10 lowest-rated) ### 1/5 — Online banking down *2026-08-04, version 2026.04.02* Been trying to check my account for over an hour and system is down. Heck of a time for a rating to pop up lol ### 1/5 — New Carlisle branch *2026-07-13, version 2026.04.02* All the girls at my branch are so kind and wonderful! I truly love going in and seeing their smiling faces!! ### 1/5 — Rating explanation *2026-06-25, version 2026.04.02* I enjoy convenience of the banking app. I absolutely love it. I check it at least once a day but I absolutely hate being asked every time I get on app to check my bank account how I’m enjoying the app. One time would be sufficient. That’s my frustration. ### 1/5 — Daily overdraft fees, runaway!!! *2026-05-22, version 2026.04.01* I stopped all activity on this account due to moving out of state. Not once did they mention that there would be a daily overdraft fee. $7/day. F’n rediculous!! ### 1/5 — Logining in *2026-04-29, version 2026.01.01* I’ve changed my old phone number to the current one I’m using and I’m still having issues. It won’t call me no matter how many times I presss it and it won’t give me the text option. ### 1/5 — Worthless now *2026-01-14, version 2025.10.1* App sucks now that business accounts have been removed. Who wants two different apps for the same bank? You just took the convenience out of banking with you. ### 1/5 — Needs work *2025-12-20, version 2025.10.1* App is down a ton. Sometimes it delays when doing transfers between accounts so you can’t see your actual balance until the app decides to catch up. And sometimes it won’t allow you to cash checks and or see your accounts in general. ### 1/5 — Terrible *2025-11-17, version 2025.10.1* This app is constantly going down. Like 50% of the time I open this app it just doesn’t work. ### 1/5 — Okay but got worse in the last year *2025-09-19, version 2025.07.1* I hate that i have to load 30 days at a time. If im searching a specific expense I want to auto pull in all of it not each 30 days. It used to be better. I hope they utilize this feedback and improve their app. I’m a lifelong heavy app user for first source ### 1/5 — Horrible *2025-09-18, version 2025.07.1* You’d think a banking app wouldn’t crash like more than half the month so you’re able to send money for bills and check balances on your account. This app crashes more than a junkie after a fix. Fix the app 1st source!!! I try to send rent and I look like trash to my landlord for not being able to send it due to your horrible app being down. How about do updates at 9pm on a weekend instead of 2pm on a Thursday! ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2026-08-15, version 2026.04.02* Very helpful with lots of useful tools. ### 5/5 — Best bank in Town *2026-07-31, version 2026.04.02* Effortless banking services 🤝 ### 5/5 — Great app *2026-07-15, version 2026.04.02* It’s very handy to have, it lets you know every time you use your card and if you misplace your card you can shut it off ### 5/5 — Good *2026-07-13, version 2026.04.02* Good ### 5/5 — Exceptional service! *2026-07-10, version 2026.04.02* Since we opened the account they treated us great and kind. And the app works perfectly ### 5/5 — Great job *2026-07-09, version 2026.04.02* Always tells me the right. Amount ### 5/5 — Memo line *2026-07-06, version 2026.04.02* I pretty much like everything about 1st Source, I just wish when I did a transaction online, it would have a line for a memo. ### 5/5 — The girls at my branch. *2026-07-03, version 2026.04.02* The girls at my branch in new Carlisle, are so wonderful and they remember my name every time I come in. I absolutely adore them. ### 5/5 — Comments *2026-07-02, version 2026.04.02* Need the ability to add a note to deposits or withdrawals so I know what they were for. Like a real checkbook ### 5/5 — …!!!! *2026-06-28, version 2026.04.02* …!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-30.*