# 24GO by 24 Hour Fitness — user reviews > 268 indexed App Store user reviews of 24GO by 24 Hour Fitness by Yourtrainer, Inc., rated 4.50/5 from 12,703 ratings. - Source: https://appshunter.io/ios/app/24go-by-24-hour-fitness/id1291447822/reviews - App overview in markdown: https://appshunter.io/ios/app/24go-by-24-hour-fitness/id1291447822.md - Rating breakdown: 5★ 9,674 · 4★ 1,421 · 3★ 501 · 2★ 284 · 1★ 823 ## What do users think of 24GO by 24 Hour Fitness? Overall sentiment: positive **Pros** - 🚀 Easy to use - 👍 Variety of workouts - 💡 Customizable workout plans - 👍 Syncs with Apple Health - 🚀 Organized app layout **Cons** - 🐛 Bugs and crashes - 🔋 High data usage - 👎 Limited equipment options in workouts - 👎 Difficulty navigating class schedules - 👎 Lack of progress tracking **Commonly reported bugs** - App crashes during registration - Workout progress not saving - Incorrect class schedules displayed - Difficulty finding nearby gym locations **Most requested features** - Add ability to track progress and metrics - Improve calendar sync and scheduling - Provide more customization options - Integrate with Apple Watch - Expand equipment options in workouts ## Newest reviews (17 of 268) ### 2/5 — Ai slop plus location tracking *2026-08-20, version 1.91.2* Customer service chatbot fed me false information about there services. Twice. Why even try if it’s gonna be this bad. Why does there need to be an app. ### 4/5 — Good *2026-08-18, version 1.91.1* Add a weak streak leader board. Trust me ### 3/5 — App still needs a lot of improvement *2026-08-17, version 1.91.1* App needs to add the option to use NFC tech to check into the gym this way phones that support NFC can use a much faster way to scan in including thought our Apple Watch. Also for Personal training I would like to options added in the app were I can cancel and reschedule sessions but also see how many sessions I have used and how many are left for the month as well. Also I would like the ability to schedule additional PT sessions in the app instead of having to talk to the front desk each time or messsge the trainer directly and having to wait several hours for a response. Add theses options would really help make the gym feel like my home gym. Also I would like to see updated cardio equipment that can par with our phones and Apple Watch to get more detailed information but also it csn pull data from my heath app and fitness apps on my phone to trailer the equipment settings for my use each time and record the results on my p hone after each session. ### 4/5 — “Streaks” Calendar Bug *2026-08-15, version 1.91.1* Although I enjoy the app for its conveniences and simplicity, I wish this one little bug could be smoothed over. Where it tracks your “streak” and has the little dots for when you check in at the gym, I’ve noticed that although I go to the gym throughout the weeks, that it won’t always show my scans on those days, it will be blank. Sometimes it will show one dot the entire week, others it will properly track when I go. Although it’s small, I find it may matter because it’s nice to be able to see and track consistency with every entry scan.🙏🏼 Everything else has been great and functioning well!👍🏼 ### 3/5 — App crashes when classes are available *2026-07-13, version 1.90.0* At my gym there are popular classes that open up at 5:30am even though classe time is at 9am. Lately when I get up to register the app just crashes when the classes open at 5:30. I get an error saying that there’s an error registering for my class. Then I try to restart the app. I can’t even open the app again for another 8 minutes. Error message claiming connection time out. Please fix this. ### 3/5 — Workout and Apple Watch Not Syncing?? *2026-06-26, version 1.89.0* So my workouts no longer sync with my Apple Watch anymore?? Granted I have the Apple Watch Ultra 1st with the latest 26.5OS but every time I uninstall and reinstall the watch app, it still doesn’t track my workout when the workout is running on the iPhone app. So I’m having to track the workouts through Apple Fitness (not cool). I’m glad the timers and set keepers were updated. ### 3/5 — They Should Update The App *2026-06-25, version 1.89.0* I think this app should have a way to upload your own workout set. ### 1/5 — SCAMMERS!! *2026-06-20, version 1.89.0* I explicitly told them not to connect my card and asked if I could pay in cash. They said yes. I was going to pay $20 on the card and $230 in cash, but when the payment didn’t go through, they told me to come back tomorrow. I clearly instructed them NOT to charge my card and that I would return another day. Three days later, they took the full amount out of my card without any alert, notification, or permission. Terrible service and dishonest billing practices. Do not trust them with your card. ### 1/5 — Can’t upload photo *2026-06-17, version 1.89.0* Really frustrating, have tried uploading a picture of myself several times and continue to receive an error message. Have reached out to support with no response and makes checking into facilities really annoying. ### 1/5 — Not Tested *2026-06-09, version 1.89.0* App asks you to update every time you open it, even if you have the latest version. ### 1/5 — Continued charging me after subscription cancellation *2026-05-31, version 1.88.0* Even received emails inviting me back while charging a card which they told me they unlinked ### 1/5 — App kicks me out *2026-05-25, version 1.88.0* Every time I go to check in the app asks to log in again or completely kicks me out. ### 4/5 — Good gym, but stay open dude 🫩 *2026-05-25, version 1.88.0* Gym near me closed, only I could walk to and it’s pissing me off. Too broke for a car and now you close for a month, I’m ranting. Also stay open 24 hours man, I want to go at midnight, not 5 🫩🫩🫩 ### 3/5 — Blaaaaaahhhhhhh! *2026-05-22, version 1.88.0* This app can suck sometimes while using it in the club. Cutting you off in the middle of your work out. Can’t resume the workout and stupid things like that! Steupesss!😡 ### 1/5 — App No Longer Works *2026-05-17, version 1.88.0* I got a Keepfit+ membership just over a week ago and have been using the app to check in daily. For the past 24 hours now I have been unable to log into the app or check in via the app. It just gives me an error message, doesnt even go to the login screen. Super frustrating since I just got this membership and this is the only hassle-free way to check in. ### 2/5 — App updates *2026-05-10, version 1.88.0* Love you guys normally, but for the past two weeks, instead of logging in automatically and generating a QR code for me to quickly check-in, I’ve had to get a human to reset my login/password every single time I come into the gym. And the app doesn’t have a settings that I could find to do my own update, if that’s what the issue is. Can I recommend that you add a settings button so I don’t have to bug the staff who shouldn’t have to deal with me every time I walk in? Happy Mother’s Day. ### 1/5 — Qr code is missing *2026-05-07, version 1.88.0* I cant find the qr code to check in ## Most critical reviews (10 lowest-rated) ### 1/5 — Sign in app *2026-08-15, version 1.91.1* This app seems pretty worthless. I wake up two days ahead of time at 5:30 to check into my class. For instance this morning I checked in at 5:30. Didn’t get my spot reserved until 544, this is totally unacceptable. This happens often, I’ve complained on my app with no changes made. Please fix it. ### 1/5 — You can NEVER upload a picture *2026-08-15, version 1.91.1* I tried 3 days and hundred times for my mom’s account trying to upload her picture so she can use my buddy-pass. Nope, never worked, OMG, it’s 2026, how come an app can be developed as terrible as this?!?? ### 1/5 — Fix your app *2026-08-13, version 1.91.1* Won’t let me upload a photo to access the stupid membership QR code. Please fix it. ### 1/5 — Keeps asking for photo *2026-08-12, version 1.91.1* Lately the app keeps asking to add a photo to be able to Checkin but the add button doesn’t work so the app is useless ### 1/5 — Cannot use a QR code without photo *2026-08-11, version 1.91.0* Now they want you to upload a photo in order to use the QR code to check in... What else? You need my blood type too? ### 1/5 — Doesn’t function right *2026-08-08, version 1.91.0* I have had issues with the app for ages. First, if you don’t want a session with a personal trainer for your birthday it just stays there the entire time. It never caches your login to your main account so that requires sign in every time. The stupid scanning requires a photo for whatever the reason and the photo and upload never work. To that point it required me to update my photo for whatever reason when I had one prior. App needs a lot of fixing. ### 1/5 — Horrible optimize *2026-08-07, version 1.91.0* If you’re gonna force the app on us at least make sure it works half of the time there’s bugs where you can’t even press or loads I wasn’t able to go in cause it ask for a pic yet it wouldn’t even let me press the button ### 1/5 — Check in issue *2026-07-25, version 1.90.0* My check in doesnt pop up or connect to my watch ### 1/5 — Glitchy *2026-07-21, version 1.90.0* Glitchy as hell and times out so you can’t even upset it after the latest update ### 1/5 — Scam *2026-06-24, version 1.89.0* Turns out free actually means $91. I signed up for a free month trial to check out the gym. I was charged $70 after 2 weeks that can’t be refunded. When I tried to cancel the membership I was told it can’t be done online and then I got rerouted to different places and people multiple times over several days only to find out they charge you another $21 to cancel your free trial membership without even telling you. Don’t believe the scum. ## Most praised reviews (10 highest-rated) ### 5/5 — First time workout *2026-07-09, version 1.90.0* I really enjoyed it and broke a sweat ### 5/5 — Heaven is access to Jill Miller! *2026-06-13, version 1.89.0* These are essential ROM exercises for empowering functional movement and as pre/post work out! Thank you 24 hour! ### 5/5 — 24GO app is an awesome! *2026-06-09, version 1.89.0* 24GO app is an awesome! ### 5/5 — Silver sneakers *2026-03-20, version 1.86.0* Great video. Different from class but very effective! Thank you👍 ### 5/5 — Great app but needs improvement. *2026-03-15, version 1.86.0* Please add a feature that does show me the location and branch of which 24-hour fitness gym I had checked in to and I did try to also change my email address that is on the membership and to also use that same email address to log in to the app with as a username but it kept saying that it is in use please fix the bugs ### 5/5 — “Home” work outs *2026-03-10, version 1.86.0* Sometimes I do these in the gym but LoVE them so much as a mom getting back into shape. ### 5/5 — Zumba *2026-02-26, version 1.86.0* Fun way to burn 300 cals! Love it ! ### 5/5 — Perfect workout *2026-02-24, version 1.86.0* Easy to follow along and love the modifications offered. ### 5/5 — Andrew’s Core Workout *2026-02-19, version 1.86.0* Fantastic! ### 5/5 — Thank you *2026-01-21, version 1.84.1* Great workout !!!!! You kicked my butt!!!!! Can't wait to do it again --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*