Connections
With the latest version, I can't use two apple devices on the same network, when I'm at home. One device must be offline. Recently, while out of town, both devices have been unable to connect. This totally defeats the entire purpose of the software. Please work on an immediate solution. Overall, it's a good app.
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Updated review. Works great now.
In the past I have had numerous problems with this app and connecting to my M1Gold. Since updating to the latest firmware for the Elk Ethernet module, ekeypad has worked flawlessly. I'm hoping that future updates don't break the app again. My only issue is paying $49 for an app that should be supplied for free from Elk. It is sad that such a high end panel doesn't come with an app. However, I don't blame the developer for filling the need though.
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Wow! Yeah.. I said it...
This is the absolute best Elk Security system app hands down. Flawless performance with endless options and capabilities. I've had quick response to questions. Hats off to this developer and I look forward to their thoughtful and comprehensive updates in the future. Still the best M1 alarm system app! Great update -- thanks again.
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Impressive support
Just wanted to thank the support staff for their help. I actually sent an email over the weekend not expecting any response until the middle of the week. I was pleasantly surprised when I received an response on Sunday. They worked to resolve my issue quickly and accurately.
Thanks again.
Thanks again.
E keypad
I purchased there app 6 years ago and they have always supported there product. I recently had to swap out a modem, and after that I some issues connecting to my home automation. I emailed them through there in app link. And they walked me right through it. Quick response and always upgrading there product to make it better, and incorporate new technology. Would recommend to anyone.
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Great app and event better support
But app no longer works on my iPhone 6 iOS 8.1.2. I go to open and it just quits.
I'm sure it'll be resolved soon.
I'm sure it'll be resolved soon.
Awesome security app
It took me a while before buying this app when it first came out. Let me tell you that it is well worth the investment! Great UI! Great support! It brings your Elk M1 to the next level!
I recently purchased the IP Video module. I am very satisfied with the add-on. Great integration! Love it!
I recently purchased the IP Video module. I am very satisfied with the add-on. Great integration! Love it!
Wonderful App - On ELK M1
Being a security installer, I deal with many different security systems and control applications. This app has the greatest level of control and flexibility I have used. It does take a bit to get it set up, however it was so intuitive that I did not even need any instructions. The cost is a lot higher than many of the other apps, however there is no monthly fee to connect, and once again, the level of control really makes this app well worth the cost.
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Great app!!!
Always flawless.
Also support is top notch.
Would love to see some added features such as push notification and geo-fence awareness.
Combine the already great control and options it has now with something like the M*bilLi^€ app and I would pay double. ;-)
Also support is top notch.
Would love to see some added features such as push notification and geo-fence awareness.
Combine the already great control and options it has now with something like the M*bilLi^€ app and I would pay double. ;-)
Inconsistent app updates
Latest update broke my background image in blueprint mode. It's gone, even though it appears in the thumbnail view of the edit screen. I can't find my original floorplan jpg and the regular backups I've taken don't restore the background either. There's also no way that I can find to open the backup files directly to extract the background jpg. Previous update made all switches stop working from blueprint mode until removing and re-adding each one. Great way to waste 90 minutes repositioning and resizing icons. App is great when it works but update quality has been inconsistent. Can't recommend to professional installers unless you enjoy getting phone calls from angry customers when an app update breaks their house.
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Response from developer
We encourage anyone experiencing issues like this to contact us. Often we can help you workaround or resolve the issue without spending an excessive amount of time. You can reach support from within the application, by emailing us directly at support@ekeypad.net or by using the form on our web site. The eKeypad connection to your equipment should be very stable. However, a properly working system involves multiple components. Not only eKeypad, but also your automation/alarm/video equipment and the computer networks they are connected to. We have a lot of experience with these different areas and are always available to help you achieve a more reliable solution.
