Leave a Review Webex Meetings
Not as intuitive or solid as alternatives
Having used alternative software Zoom for similar meetings, I found this inferior. The layout, option buttons and operational quality were not as good as Zoom. A technical freeze during the meeting on an up to date modern laptop that has run WebEx before and that IT couldn’t quickly diagnose or re-enable so meeting was rejoined meant a change of device mid meeting was required to continue. A bug report was sent to this product team. Inferior outcome in this day and age yet still three stars as it’s one event.Show lessScott_Donoghue
Why changed the UI when things weren’t broken?
The new UI used obscure icons, tucked away commonly used functionality underneath these icons, and then promoted elements that do not matter and let them get in the way of the presentation. For example, I see big blocks of empty space along the top of the screen, while each block only has the text of the attendee names. And those blocks clipped off the space for the main presentation. Not only that, once you minimize the attendee blocks, then there is a giant empty block overlaid ON TOP of the main presentation, and again that block only had the speaker’s name and nothing else. As if they were not enough interruptions, every time someone joins or leaves the meeting, the whole button row comes up on top of the presentation to show you who is joining or leaving. Seriously, who designed this UI? I understand those big attendee/speaker blocks are intended for video conferencing, but the app should be smart enough to shrink these gigantic blocks when attendees are not showing anything. Last but not lease, the main presentation area is mission-critical. It should be left alone and not having any UI controls popping on top of it; otherwise, some important text/graphics in the presentation may be blocked from view, causing the attendees to miss out on that information.Show lessyyl890
Recent updates making for a terrible experience
I have been presenting webinars via Webex for several years. Today, I was unable to sign into my Webex account, either by the app on my iPad or by website (iPad and Windows laptop, multiple browsers). When I did get to the event, I wasn’t able to interact with the slides, which kept dropping off the screen. I was fortunate to have support in moving through the materials, but sometimes would be waiting up to 5 minutes for the change to come through on my screen. Some users saw the changes more quickly, others not. Terrible experience.Show lessMTLonline
Keeps getting worse
In reality, most of the core functionality of this app is fine. It doesn’t crash very often, and it gets the job done. The reason for the two-star review is that we are constantly fighting with bugs. New ones seem to come up in every release, And there have been some big ones that persisted for several months and several updates before they were finally fixed. With this latest release, we have a feature where all of the meeting control buttons—for example the one that allows you to leave the meeting—sometimes disappear from the UI.
Another particularly annoying issue is that, although the app purports to support touch ID and Face ID, it never seems to use them. I am periodically asked to manually reenter my password, usually while driving at high speeds and attempting to join a customer meeting. This has been true ever since they claimed to introduce touch ID support. After at least a couple of years of pretending to support these features, I have never once been prompted for touch ID or face ID by Webex.
Before adding new features, like the ability to share files from our phones, which most of us will never use, it would be appreciated if the dev team would focus on some core functionality issues that would make the app more usable for everyone.Show lessCarpevita
It's decent, not spectacular
On iPhone 6:IOS 10.3 because of IOS11.x power management fears. IOS10 is power management is freaky bad enough.
Pros: Webex app provides easy direct audio over data or call-me-back feature when data is worse than cell audio. Auto-mute upon connection is an excellent feature! Chat is usable, if a little clunky to reach at 2 click-levels from slides both directions.
Cons: The audio seems like it requires a better data connection than it used to. I remember decent communication on Airplane WiFi a couple years ago. Now that all the airlines are advertising "faster" data, I rarely can hear/talk over Webex.
It would be nice if there was a minimal chat interface that's usable while watching the slides. Highly technical presentations generate a lot of questions (submitted via chat) and require reading slides for details. Too much material is missed in the time it takes to type a question in chat.
I also don't see the hand raise and other basic tools that should be easy to implement.
Re-authentication while driving is a serious PITA! Provide a grace period when re-auth can be skipped or build a hook that notices my password manager and prompts to open it like a couple other apps do. Or maybe just program it to delay re-auth until I'm NOT joining a meeting at the last minute. Perhaps only prompt when more than five minutes early or as the meeting is closing. Seriously, I wouldn't be using the app if I had time to boot the laptop.Show lessObivon
Separate audio hookup is a design flaw
So, I am using all kinds of conf call apps - zoom, Webex, Skype goto, etc etc... - Webex is he worst.
Why? Primarily because of the separate/disconnected audio hookup, and because of the different way it works on iPad vs iPhone. On the iPhone, you have to call in or it will call you, which means now you’re call options are gone (yeah, multitasking). On the ipad, it can offer direct audio integration (looks like its a customizable feature for the organizing organization). But it’s getting worse: if you are in the meeting with the separate audio, and the audio drops, more often than not, the system does not understand when you’re dialing back in again. Accordingly, it then doesn’t allow you to mute or unmetered, you not being in audio of the meeting. So you have to.... go all the way out of both audio and conference. Unacceptable!!! Keep in mind there are conference calls where the system loudly announces you leaving or entering... unprofessional!!!Show lessDerpsterface
Convenient app.
I like this app due to convenience of my web meetings so I can stay at home. I have four little ones so this feature is a super necessity in my life. However I wish that this app could haves "raise hand" button to allow people to not interrupt if it's a call in/demo video rather than a face to face meeting. It is hard to not hear over voicing from everyone trying to ask a question. It will state who is "user 1 is speaking" but if there is more than two or three users it doesn't show and then we all try and speak at the same time. So having a button to click to allow the meeting coordinator(s) to let one in at a time could possibly be helpful. Otherwise a multiplayer view option should be available if we use a large tablet or laptop. I like how I can use my small iphone 7 to use this on the go though. 👍🏻Show lessPrincess Morning Glory
Functional but too often requires repeating setup and sign-in
Once signed in and setup as desired, the mobile app is functional and useful, but the developers need to remember the primary use case of the mobile app (from my perspective at least) is to be able to join meetings while on the move (such as when driving to the office, etc.). When at the desk, I'll use the desktop/browser interface. The mobile app needs to be better optimized to not constantly require re-authentication and setting up. Security is important but as always needs to be designed in conjunction with usability. With the desktop interface, I am never/rarely re-prompted for my credentials because I saved them in my browser's password manager. With the mobile app, there is no such option. Fortunately, this app recently gained support for touchID, which improved usability immensely. However even with that improvement, I am forced to re-enter my account ID and phone number and my desired settings every time this app is updated, which seems to be every few weeks. Very inconvenient since that usually happens while I'm on the road and trying to join a meeting right away.Show lessgzazu
Needs participant response tools
Missing participant response tools like raising your hand to get moderators attention. Mute and unmute does not always work. I understand moderator can override the mute function but in an interactive session sometimes there is no way to get the attention of anyone except by turning on video and waving madly until someone notices you or holding up a sign. Very frustrating. Really would like to see the hand raising ability and even the coffee break icon.
Ability to log on is very good. Just need to be familiar with the initial set up when logging in. Specifically you need to answer if you are going to get your audio from your cell or through the internet. Use my first generation iPad Pro on weekly webinars and it works great and the ability to attend my webinars from anywhere is fabulous. Many times I am logged on in the early morning hours and use my Bluetooth apple AirPods and it makes life easier while lying comfortably in bed. Will rate it 4-5 when additional basic features of desktop version is implemented.Show lessTQLY
Lacking functionality
This app does not have all the functionalities available in the desktop version. The whiteboarding feature, for example, is only partially (and poorly) implemented.Leo M L
