thinkorswim User Reviews

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  • Worst app - by seasoned trader

    This all use to be user friendly, but they have so many glitch now a days that it doesn’t show accurate stock and option quantity. For example, if I had purchased 100 stocks a night before then it will show some random number like 27 or 30 next day in your position page. But that doesn’t mean you actually lost them stocks, it just shows inaccurate quantity of stocks and options you own. I’m not sure how to fix those glitches, I have even downloaded all their updates in the App Store.
    DEVELOPER RESPONSE- they think I have partially filled orders but what actually happened is, for example if I have bought 100 TSLA today then in the AM next day, it will show some random number like 37 instead of 100 TSLA. I wish there was a way to attach a screen shot here in the comment section.
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  • v196 is a disaster for traders with many positions

    update: Doesn't work on M1 mac anymore. Just crashes on opening. Still lacks overall totals in positions tab. Going downhill since Schwab acquisition.

    edit: v196.1 still does not repair the lack of functionality introduced by recent 196 update

    PLEASE BRING BACK OVERALL TOTALS to the "Positions" tab. This is critical for traders with many positions. I start the day checking P/L day and if it is a small number, I can leave the app alone. Now I have to scroll down through 11 pages of positions to find P/L Day.

    E*Trade gives users the choice to put "overall totals" on the top or bottom of the screen. Thinkorswim has forced us to use it at the bottom of the screen, where it used to be always visible. I agree, it does not need to be always visible, but for me it was nice. If you make yourself the same as robinhood, traders are just going to use robinhood. Stay THINKORSWIM which was amazing. What is Charles Schwab doing butchering this platform. TOS was the best in the game but is quickly fading by trying to be the same as robinhood.

    Original review:

    Inside the "Portfolio" section, the "Overall Totals" row has been relocated to the very bottom of the entire list of positions. For traders with a long list of positions, several pages long, this takes many swipes to see important details such as Overall "P/L Day" and "P/L Open".
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  • Could use some work

    I’ve been using this app for years, and it’s generally a good app. But a couple of things make it difficult to work with.
    When I look at balances, some will show correct information, with respect to trade price and P/L since open. But several stocks show incorrect trade prices, and in some other cases, the “P/L Open” number is actually the entire value of the shares. This is annoying when I am trying to make decisions about individual stocks. I rely on the app to provide accurate information, but it simply does not, in many cases.
    The other improvement I’d like to see is more of a Robin Hood style home page, where you can get all the information you really need from that page.
    Again, not a terrible app, but the issue with incorrect P/L info needs to be fixed.
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  • Best App on my iPad but still needs improvements

    I have dropped my rating from 5 star to 4 star. The TOS App is as intuitive, and as easy as one could make trading complex items. I do not have a desktop, and have not used the TOS Desktop for years. I do not miss it. The iPad layout is very well done, so that you can see many things at a glance. Keep up the good work. The TOS iPad app struggles to keep up with the changes that occur on the desktop version from what I understand, so numerous issues that I find, are not fully developed and tested before be distributed, so be wary of some of the data that you receive, especially for options calculations/expiration data and for advanced orders placement. I have put in numerous requests and bug issues, but I do not get any closure on if or when the anomaly gets corrected. It is too bad, but compared to any others out there, it seems the interface and it team at TOS IS BEST IN THE BUSINESS AND Think or Swim, intends to keep it that way.
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  • Nice app but please remove the password thing

    Everything about the app is great except for two things-

    1- it always asks for my password when placing a trade, and that really slows me down as an obstacle especially when trying to place limit orders during extended hours at times of volatility. By the time I type my password the price is different and then I have to keep doing the order again and retype my password each time. I know there is a way to use biometrics in place of a password, but I am not a fan of giving out my biometric data, so that feature is useless to me. I don’t see why we need to type our password for every trade. We should only have to do that once when we log in. Having to do it redundantly on each trade takes up valuable time which can (and often does) have a negative impact on those trades.

    2- sometimes it shows the wrong prices for things I have bought, like the cost average I paid $7 per share may show up as a cost average of $15, profit shows up in the negative constantly even when I’m actually in the green. I don’t know if this is some kind of wash sale thing or a glitch but it’s kind of terrible
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    Developer Response

    We'd love to help you improve your experience with the App! Regarding the password issue, you can make it so you're not asked a password while trading by going to your More Menu > Settings > Security tabs. Click Auto-Lock to off and then change your Request Authentication to a longer timeframe. Once these changes are made, you won't need to enter in a password when placing trades. With regards to your pricing, you're correct that it may be a wash sale adjustment, an OTC $6.95 commission, or both that is affecting your pricing. To check, log in at https://invest.ameritrade.com. Click My Account > Cost Basis tabs. Then click the Unrealized Gain/Loss and expand to view the detail of your cost basis. You may also view cost basis on our TD Ameritrade Mobile app (not the thinkorswim app) by tapping the Positions, Cost Basis buttons. If you need help on clarifying your pricing further, please call us at 1-800-669-3900 anytime, 24/7. ^ZJ
  • Tried Several

    I have tried multiple platforms and have found Thinkorswim superior to all of the others for many reasons: Charts, tools, ease of use, honesty, and most of all…..If I have a question about my account or really ANYTHING AT ALL, I can call and actually talk to a customer service representative for answers. Especially if you are new to trading the fact that they value their users enough to be available is a breath of fresh air! I had money in Robinhood for a long time because it was the first platform I started with. That made it difficult to change but I realized I had to start somewhere. Now that I am switched over I feel like I have the best tools available to me to be successful and in fact have done better.

    Happy to write this review
    Ronnie
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  • Liars and crooks

    TD Ameritrade does not care about making your funds available for your own usage. I chatted a few weeks back to see how I would go about accessing my funds and was told that I would need to wait two days after any sale for funds to settle before being able to make a withdrawal and that I could do so by getting a check at one of their branches or setting up an online transfer. Armed with that knowledge I sold a share on Wednesday of this week with the intent of going to my local branch yesterday (Friday) and collecting a check. When I got to the td Ameritrade branch it had been converted into a joint charles Schwab/td branch and I was informed they no longer offered checks at that branch. I left frustrated and called their customer service team who confirmed that the branch would be unable to create a check but told me he could start a transfer to my bank account and have the funds available to me by the end of business yesterday. This was a lie, every agent that I’ve talked to since then has told me Tuesday would be the earliest I would see these funds. TD Ameritrade refuses to stand by their own words and I will not do business with them or Charles Schwab ever again and wish a pox on their entire executive team. I needed this money to buy medicine to be able to eat and they could not care less.
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    Developer Response

    Thanks for your rating. I apologize for the miscommunication here, and the delay that it caused. It is true that stock trades take 2 business days to settle, and the proceeds can be withdrawn after that time. Many of our branches do offer check printing, but some do not at this time. We're glad to help you find the nearest branch that prints checks at 800-669-3900. You can also request a check on our website under My Account > Deposits and Transfers > Withdrawal > Check Withdrawal. You can select an ACH withdrawal there instead if you prefer. When doing an ACH withdrawal, it takes one business day after processing to post into your bank, but they process same day if entered before 4:30 pm ET. If you still need help accessing your funds, we're glad to help at 800-669-3900, 24 hours a day. ^ZB
  • Custom Indicators gone on mobile

    Edit: Why the F would you not make the indicators, studies, watchlists, that I set up in my real trading account not available in paper trading??? You’re really going to make me install and set up everything again???

    In so many ways, TOS is not user friendly when it comes to setting up your chart, especially the tedious task of doing it for each one if I want multiple charts. I can’t save presets. Same goes for watch list columns. And if it is possible, please make it easier to find these settings. But my biggest gripe now is that my custom indicator scripts I’d use for desktop are no longer visible and searchable for mobile use. Like c’mon guys! For mobile, please remove the junk value lines for lower studies when a cursor/crosshair is being used, it just takes up way too much space and creates unnecessary scrolling. I keep going back to Trading View, far superior for mobile use and visuals. TOS mobile just looks like a 1980s computer screen.
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  • Too laggy

    I have the fastest internet connection and always take me 5 minutes to pull up a trade menu and get in a trade too late
  • Help needed

    I cant update the app on my iphone six as it requires IOS 13.0. When I try opening the older versionnof the app it tells me to update to the later version but I cant cause I dont have IOS 13.0... any idea how to get around this?

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