# 2degrees Mobile — user reviews

> 56 indexed App Store user reviews of 2degrees Mobile by Two Degrees Mobile Limited, rated 3.70/5 from 10 ratings.

- Source: https://appshunter.io/ios/app/2degrees-mobile/id584269099/reviews
- App overview in markdown: https://appshunter.io/ios/app/2degrees-mobile/id584269099.md
- Rating breakdown: 5★ 6 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 2

## Newest reviews (15 of 56)

### 3/5 — Review

*2024-06-09*

I’m getting really frustrated because although I’ve belonged to 2 degrees for a few years now, when I try to top up my $10 monthly, it keeps telling me it doesn’t recognise my email (same email I’ve had for 5 years). So I can’t then top up. I’m now overseas and very frustrated that I can’t check or send emails or messages as I need to top up, I try to top up and it doesn’t recognise my email!! Lynn26

### 3/5 — No longer championing the little guy

*2024-02-06*

I've been a customer for over 10 years, but the company's service and value for money just isn't what it used to be. They used to advertise themselves as prioritizing the customer and championing the little guy. That was in their early days.  But now they've become just another big corp that has lost its soul and love for its customers. 
    Recently, on a $30 prepaid plan my data ran out. Without asking me via mssg if I wanted to add more data they charged me $40 out of my balance for only an extra 84MB of data! Once that 84MB ran out they THEN mssged me saying I was out of data and that I would need to add more. Without knowing about that charge, I added a 500MB data pack for $10, and once that ran out, I checked and discovered what had happened. I could have renewed my whole plan and got another 1.5GB for only $30! I felt that very unethically they charged me $40 for less than 100MB of data. I have screenshots to prove that this happened. Had been thinking of switching providers previously but this put  nail in the coffin.

### 2/5 — App doesn’t work unless connected to wifi

*2021-08-12*

I’ve been a 2degrees customer for a few years now (originally Vodafone) and I LOVE 2degrees but one of the most frustrating things is me wanting to top up on the app but not being able to do so unless I’m connected to wifi. There have been numerous times/situations that it’s been important for me to be able to get data/call time for work/contact family after a return flight home, where I haven’t been able to put money on my account because the app doesn’t work when using 4G. If this issue gets solved then it’s an EASY 5 stars for me.

### 1/5 — Leaving after 12 years being loyal to a company used to work towards customer’s interest

*2021-07-19*

Leaving after 12 years using mobile service. It’s not the telco company working toward customer’s interest anymore. It’s sad.

I clearly said NO to discount offers for using other phone provider from work places I have been. Because I wanted to support the company as showing my appreciation for letting me text my family at 9 cent per text when I was a poor student and helping me to use my remaining data from previous month when I was earning minimum wage at $13ish/hr.

What’s wrong now? - long story short. If all your customer service team can tell customers: Did you (customer) read terms and conditions on the website? We have gone back and listened to your conversations and confirm we said nothing wrong…. Then it doesn’t solve anything, but giving us disappointment.

My answers were: you have the whole legal team to write up your terms and conditions on website. No customer records/recalls every word we said, but you recorded everything for your training purposes (of backing yourself up)
I don’t want to be nasty and have a war with you. Waste of my time when the disappointment still remains.

What do I do: I am leaving. Must be silly to not take a good deal and walk away.

It’s sad to leave 2degrees knowing that your future will be getting smaller and going through restructure every year.

### 1/5 — Can’t login

*2021-02-04*

I can log in online but I cannot log in using the app, tried every different option. Frustrating, very poor look for a phone company, considering other options.

### 3/5 — Some options don’t work

*2020-03-20*

Just tried to mange data sharing and it keeps say “oops something went wrong”

### 1/5 — Idiots

*2020-01-12*

App requires registration. Cant finish registering for it because it requires a second phone number...

### 1/5 — No Landscape View

*2019-12-28*

Why bother creating an App which doesn’t have a Landscape view?
Millions of users spend most of their on-line time with iPads or tablets supported in the Landscape position.

### 1/5 — 2degree account doesn’t open

*2019-09-10*

Recently I bought mobile with plan through 2 degree and I am not able to access my account online and even on 2 degree app. I tried to go to store and called customer service it was not helpful at all as they said to try login again after 3-4 hrs and then said me to do same after 2 days. It is so frustrating that you can’t access your 2 degree account and mange your balance. I would never recommend 2 degree to anyone it is very inconvenient mobile plan to use. It is cheap but not the good quality.

### 1/5 — Login issues

*2019-08-23*

I can’t login even after being able to login online.

### 1/5 — Don’t top up on the APP it’s a SCAM!!

*2019-08-21*

I topped up $20, have been double charged on my credit card, only received $20 top up yet 2 degrees has charged me $40 on my Visa, called them, had to do the whole waiting at the contact centre and after all my trouble they say they can’t promise me that I’ll get a refund and it needs to be approved and that it’ll take up to 10 Woking day... what the hell! The app is faulty and overcharged me yet did not even double credit me on my app. I asked for compensation as it was a waste of my time and also had my partner not raised the double charge on my account than I would haven’t even known they had done this, this would be theft! I had to then request to speak to a manager, who never spoke to me (the staff member tried to stop me from speaking to the manager saying that he can only offer me the same), but later I was then told my refund had been approved  and I’ll have it in a few days, but only after I started raising my voice at the issue did they do this! Will have to see if I get my refund and after I use this months credit I’ll prob look for a new provider as this was a major inconvenience!

### 2/5 — Need to restore prior update

*2019-08-01*

The app used to be super handy when I didn’t have any data and I could just top up whenever or wherever I was! But ever since the new updates I’ve entered in my card details and then it just takes me to a blank page and never ends up loading, I then have to connect to wifi in order for the payment to go through. Please fix it and bring it back to when we were able to purchase without wifi, it was an actual life saver.

### 1/5 — Watch out. You may feel cheated if you are not told of data value pack

*2019-07-11*

When I got the sim card and top up for $20 I was not informed that for data usage better get a value pack. 

As a result, I was charge 50 cents for 1 MB. What a scam uh? My 20 was over so fast. 

When I call the help center to find out what happened, the above was explained to me, and I felt disappointed. Worse, the person was trying to get more out of me by asking to further top up to get value pack. I M better off to use roaming from my provider. 

Is the whole thing designed to gotcha? Seems like that to me. I just wish the call center accepted this as one time problem, apologize and help with discount or something to that effect instead of trying to sell.

### 2/5 — Worst network!

*2019-03-16*

I moved network hoping it was cheaper as my friends told me, everything was going fine you could pay $30 for 7 days unlimited data on data clock which was great best deal ever until you guys decided to take it off, its not about making your customers happy anymore its about you making your money and now your going to reduce the max speed to 100bps after 40GB/month! Like ohnestly i cant even get 4g in my bedroom up to the kitchen, when i top up before it evens shows the money is in on the data clock app its takes a good half an hour or so!!! I highly DO NOT RECOMMEND 2DEGREES!!! They have gotten worse, a few of my friends have left your network and i will be informing other as well to do the same!

### 2/5 — Just fine.

*2019-02-15*

This app has been pretty good until they switched from logging in with your phone number (which made so much sense!!!) to logging in with email. This was a really bad decision as my family all have 2degrees numbers, and different passwords for everything, so it’s very confusing. Not only that, but when you end up logging in with your email, the next time you try to see your balance or get on the app, you have to log in again and it doesn’t save the information at all!! I really like everything else about this app but it frustrates me so much

## Most critical reviews (10 lowest-rated)

### 1/5 — So frustrating

*2024-11-03*

I’m so sick of the hassle every single month. Get it together I have been with 2degrees for years and over the past year they have been so frustrating to work with I always press autopay and give permission but every single month I have to top it up and theres always an issue it spam texts me saying I’ve got no calls or texts even tho I’ve just paid. Recently it has started taking over an hour to get them to take my money. That’s insane weather I use the app or call 233 its just so difficult. It should not be this hard to pay for a service and receive it.

### 1/5 — Unable to use data clock

*2024-10-02*

Strongly don’t suggest this data company because My two degree app won’t Let me go in. It ways says you have no active connection, please login to your two degrees. But I’m doing this step to get in to two degrees, so if I can’t get into 2 degrees, how can I go in to two degrees????

The second reason is that I couldn’t use my data clock neither today as it showed I have no time on data clock when I didn’t even go on to the app for the whole day until a few seconds ago. I was so furious that I broken my table! 

The third reason is that I had just bought data from this company only 2 days ago. If I am unable to use 1 hour data clock everyday, what’s the point of buying 600mb of data for $18???

Over all, I’m extremely disappointed with 2 degrees and is definitely not buying more data from this company. That’s another $5 wasted for the microchip. Like why can’t I get what I’ve bought with my own money?!

### 1/5 — probably going to leave after many years of using it

*2024-03-06*

had good deals and data worked fine but always money being stolen. One thing was one time i put 10 dollars into my balance for yk just in cases then a week or two later it’s getting slowly  removed cent by cent (in one day) I chose to ignore this even though i was very mad. Next thing is recent. I put my $20 top up for my 14 dollar deal and it took the money out of my account but it’s just showing “call 200” and it’s not showing my top up. This is the 2nd time this has happened. Extremely annoyed as this always happens where i wanna open the app and it says there’s a problem and not anything to do with internet. Extremely annoying.

### 1/5 — Avoid

*2023-07-15*

This company has “quirky” branding but gave the worst value I’ve experienced. The company requires an international phone call if outside NZ to cancel further billing instead of the app. The top-up amounts are in $5 increments ensuring that you will have a remaining balance on your account but they provide no refund. Although I did my best to buy an advertised prepaid plan my first attempt defaulted to high-cost charges instead, draining the balance in less than 24 hours. A second attempt was successful but the end result was $40 spent for less than four days of usage.

### 1/5 — Worst app

*2023-05-12*

Tried to set up login using the app.
Impossible.
Nothing works.  Asks you for a username but setup didn’t require you to input a username.
Worst app ever.

### 1/5 — As useless as the G in lasagne

*2022-11-22*

My plan has run out and i’ve been unable to use my phone all day because the app crashes or loads non-stop, preventing me from topping up. I waited over half an hour looking at a loading screen, I have important calls to make with my boss all day tomorrow, I may get the boot from not calling. Wish me luck everyone. 
P.S. i’ve had too many problems with 2degrees, this is the last straw, i’m moving to vodafone. thank you all. 
P.S x2- your promised hour of “free data” hasn’t worked for the past couple months but no surprises there

### 1/5 — Don’t bother with these guys

*2022-10-27*

Wouldn’t recommend this company to anyone! It is honestly so hard to do anything, once you agree to a prepay plan with them. They remove your rights on the app to change the current plan - so there is no access to that option anymore. The only way to change your plan is to call them and do it over the phone and this also is mission within it self. Since they hardly ever pick up or have a large queue, which then they say “call back another time”

### 1/5 — Work

*2022-08-30*

This app doesn’t even work. Then call customer service and no one answers. Useless!

### 1/5 — No warning

*2022-05-30*

Got no warning my data is being reduced. Am extremely aggravated that I can barely stay connected in a call.  Am furious

### 1/5 — Deserves no stars

*2022-04-22*

Can’t use the app for anything. Can only log in online to get anything done. Topped up $15 online (over WiFi) and was charged 7c for this and then couldn’t buy the $15 plan. Annoyed that I brought a 2degrees SIM card for my NZ phone. Next time I fly in I’ll start again with a new provider.

## Most praised reviews (10 highest-rated)

### 5/5 — 아 좋아

*2023-08-02*

아우좋아

### 5/5 — Brilliant App

*2022-10-06*

I have been with 2degrees for several years & must admit that they have a superb, user-friendly mobile app! The user interface is simple to use & navigate, plus they have a cheap $10 prepay plan, perfect for me! I can’t see myself moving to another telco provider in the foreseeable future. As a side note, my grandpa is with Vodafone whose, in my opinion, mobile app’s user interface is confusing & I don’t understand their plans. I’ll be moving him to 2degrees purely due to the simplicity & better value for money.

### 5/5 — Pretty Good

*2021-05-24*

All of these reviews are pretty old now; it’s a decent app. Having to top up $5 minimum is a pain, and the fact that I can’t see how much data I have left when my prepay balance is zero (on autopay 😑) is extra pain. Otherwise the app is perfectly functional! Useful to have.

### 5/5 — Animation stutter

*2019-01-19*

Hi,

I just recently updated to the latest version of the 2degrees app when all of a sudden the animation of when you start up the app (the 2degrees logo) begins to have a stutter. It’s like it’s a slideshow when you open the app. 

Everything else is OK though, the loading circle is fine, when your messages, calls and data show up it’s fine, it’s just the logo that’s got a stutter, like a slideshow when you open it. Can this please be fixed?

### 5/5 — Much better

*2018-04-24*

I’m liking it

### 5/5 — No data, need to top up, can’t access... please change? :)

*2018-03-09*

Hey developers! Would you please make it so that we don’t need to have current data to be able to access the app? 
If I run out then I can’t use the app to top up! Would be great if this could be done- would make me (and I’m sure many others) very happy!
Also can it please have the option to save my card details?

### 5/5 — Excellent new update

*2017-11-28*

The update it amazing! Very easy to understand what’s happening now. I like everything but what I especially like is the “that’s 7 days of data at your regular pace”. It’s very helpful for pacing myself. 
Super slick and straight forward. Well done. (Btw u have really impressed me because I only write reviews if I’m really impressed or really unimpressed)

### 5/5 — Does exactly what it says on the tin

*2013-08-22*

Only recommendation would be customisable notifications when your balance drops below a certain amount or remaining data etc.

### 5/5 — Impressed!

*2013-01-31*

Had been using "Consume" and was very happy…till it stopped working (couldn't retrieve data and troubleshooting wasn't effective). This is a very good replacement.

### 4/5 — Don’t be fooled by old reviews! Great app

*2022-08-26*

A lot of the reviews for the 2degrees app are really old and are also salty af. The 2degrees app is extremely handy and convenient. Being able to change my plan and spend control and pay my bills is super convenient. After recently joining 2degrees from a different provider. They do much better deals than my previous providers. Highly recommend!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*