# 2degrees NZ — user reviews > 359 indexed App Store user reviews of 2degrees NZ by 2degrees Mobile, rated 2.20/5 from 5 ratings. - Source: https://appshunter.io/ios/app/2degrees-nz/id1644982218/reviews - App overview in markdown: https://appshunter.io/ios/app/2degrees-nz/id1644982218.md - Rating breakdown: 5★ 1 · 4★ 0 · 3★ 1 · 2★ 0 · 1★ 3 ## What do users think of 2degrees NZ? Overall sentiment: negative **Pros** - 🚀 Fast app - 👍 User-friendly - 🚀 Quick data usage check - 👍 Great service provider **Cons** - 🐛 Frequent crashes - 🔒 Login issues - 🔍 Missing features from old app - 🤔 Confusing UI changes - 💸 Increased fees - 🤯 Frustrating experience **Commonly reported bugs** - App won't load or login - Incorrect billing information - Shared data not working - Inconsistent app behavior **Most requested features** - Bring back data sharing options - Restore POLI payment option - Improve account management features - Provide better usage tracking ## Newest reviews (19 of 359) ### 2/5 — Mobile data sharing to other users *2026-08-20, version 1.46.90* My friend unlimited data plan is being shared w me via phone number and it sometimes dosent work for a few days than works. This has happened before and i am sure that he did not disconnect me it could be a bug from the app. It's really annoying as that the data jst refuses to go through. ### 1/5 — Review *2026-06-21, version 1.45.83* Worst app I’ve dealt with slow doesn’t load all the time and always having problems with paying my plans etc regret joining 2degrees unfortunately ### 1/5 — Rubbish app, please decommission this. *2026-06-03, version 1.45.82* App is absolutely rubbish. It doesn’t show my balance and when I tried to pay with my card, the transaction just disappeared. I end up with late payment reminders. ### 1/5 — Terrible service *2026-06-02, version 1.45.82* Worst customer service, usually people who don’t understand English! App crashes all the time. Wouldn’t recommend ### 1/5 — Terrible *2026-05-26, version 1.45.81* You can’t pay your bill!!! ### 1/5 — Stole money *2026-05-25, version 1.45.81* Topped up my phone and needed to do again as it straight up stole 50cents from me. The minimum purchase to top up $10 so now I’m down money because the app is a thief ### 1/5 — Doesn’t even start *2026-05-15, version 1.45.80* Just get a bland screen. What a waste of time. ### 1/5 — Terrible app total garbage *2026-05-09, version 1.44.79* They turned a semi functioning app into an absolutely useless space filler on my phone it doesn’t allow me to login there’s no function to login and it doesn’t show me anywhere too… but can still show me data that I have an unlimited plan in my phone number I can’t even click on billing because it says I have to login but it doesn’t prompt to login I wish I could give it a lower rating but one is this lowest…. ### 1/5 — Terrible app *2026-04-30, version 1.43.76* Cannot even open the new app! I get stuck…. ### 1/5 — Fkn useless *2026-04-26, version 1.43.76* Just a white screen! ### 1/5 — Huge bug *2026-04-24, version 1.43.76* I can’t even open the app, it kicks me out as soon as I try to open the app. And I’ve done everything to try and stop this, but it still keeps kicking me out!!! ### 1/5 — Rubbish app *2026-04-22, version 1.43.76* Why did you change the previous working app? This app is totally useless! ### 1/5 — Doesn’t work *2026-04-19, version 1.43.76* Tried to open but didn’t work ### 1/5 — Never works *2026-04-10, version 1.43.75* The app used to be so good and easy to use and see my account, but since there have been updates it is awful! It never even loads so I can’t see anything. ### 1/5 — Piece of rubbish *2026-04-08, version 1.43.75* This app has had plenty of time to be updated to address the problems but the interface is as useless now as it was when it came out. The previous mobile only version worked well, now it’s slow giving you updated information and there’s no point hoping for daily usage information. Are you just ignoring the glitches? ### 1/5 — Worst app *2026-04-07, version 1.43.75* I don’t know how such a big company could have such a terrible app, never working, always makes things harder to use. Would rather go back to the days of getting a top up at the dairy than continue to use such a terrible app ### 1/5 — Great app now useless *2026-04-02, version 1.43.75* Updated app now all I get is a white screen ### 1/5 — 2degrees app *2026-03-21, version 1.43.74* When l go to open the app it vanishes. This is since the last update. ### 2/5 — Updated App *2026-03-20, version 1.43.74* Not working on iPhone 7 Plus after installing a software update 15.??? And previously I could. Now it just goes nowhere even after removing and reinstalling ## Most critical reviews (10 lowest-rated) ### 1/5 — Blank screen *2026-08-13, version 1.46.90* White screen every time I open ### 1/5 — apps *2026-08-04, version 1.46.89* apps is not that good update and update. buts still not working ### 1/5 — App doesnt work *2026-07-26, version 1.45.89* App never works when i try to open it ### 1/5 — A worthless app *2026-07-20, version 1.45.88* It just is. The latest version even struggles to open. Even 2 Degrees own retail outlets shrug their shoulders when asked to explain it. “Yeah, it’s a problem…” they say despairingly. ### 1/5 — Update *2026-07-09, version 1.45.87* Updated the app as requested and now can’t access anything to do with my account. One of the worse apps. Time to change provider ### 1/5 — Doesn’t work. *2026-07-09, version 1.45.87* It doesn’t work. At all. Like if I open it it’s literally nothing but a white screen ### 1/5 — Constantly crashing or not opening *2026-06-30, version 1.45.85* For a telco they have a very poor App and service. Definitely not to be recommended for a business user. ### 1/5 — slop agin *2026-06-30, version 1.45.85* why bother? ### 1/5 — App isn’t in line with account *2026-06-28, version 1.45.84* The app doesn’t seem to talk to whatever back office system 2degrees has - emailed invoices don’t show on the app, settings are limited (can’t change personal details for example) Not a good app from a company that deals in phones, technology etc. ### 1/5 — Terrible *2026-06-25, version 1.45.84* Horrible app. I don't know why they didn't keep the previous one. It worked a thousand times better. ## Most praised reviews (10 highest-rated) ### 5/5 — Issue solved spot on! Great service *2026-06-22, version 1.45.84* Update 22/6- problem solved. Upon receiving a call from 2 degree they guided me step by step on how to navigate this issue. After that my issue was solved spot on. Thanks to that wonderful lady. You deserve a pay rise! After entering correct details for login to app, the page show forever processing icon and doesn’t proceed at all. This app failure doesn’t allow me to have a look at my dashboard balance ### 5/5 — The Old App is Waaaay! better!. *2025-05-31, version 1.35.56* This App needs Data or Wifi access to Top up our Phones… I miss the old App, it was much easier to use & it allowed us to top up our phones when our Data would run out & we had no wifi access. ### 5/5 — We talked You listened *2025-05-20, version 1.34.55* Thanks so much for returning this app to its original working for everyone state. Love your work 😊👍👍♥️ ### 5/5 — Great app *2025-02-28* Great app for keeping 2degrees broadband payments up to date ### 5/5 — Great App Works As Expected *2025-02-13, version 1.29.44* The app works just fine for me. I haven’t had the same problems as everyone else and it’s cool that Data Clock is now built in to the main 2degrees app. ### 5/5 — Works fine *2025-01-16* I don’t seem to be having the same issues as everyone else. Just a run of the mill app ### 5/5 — Use friendly app *2024-11-18* Best easy to use app then previous great to have all Services under the one app highly recommended. ### 5/5 — Best app ever *2024-11-15* Really good decision to move broadband and mobile together! Finally I’ll just have one bill instead of 2! :) ### 5/5 — Easy to use *2023-10-08* Easy for us to use but in saying that, we don’t have an account linked to the old system. Sounds like this may be an issue with other reviews done. For us, no issues with the app what so ever and can get to the web browser just fine. ### 4/5 — Good Customer Service *2025-12-05, version 1.41.71* Today I contacted 2degrees support and spoke with Jonty. He clearly explained what caused the issue I was experiencing and helped me resolve it quickly. I really appreciated his patience and professionalism. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*