# 2nd.MD — user reviews > 140 indexed App Store user reviews of 2nd.MD by Accolade, Inc., rated 4.90/5 from 3,954 ratings. - Source: https://appshunter.io/ios/app/2ndmd/id638171847/reviews - App overview in markdown: https://appshunter.io/ios/app/2ndmd/id638171847.md - Rating breakdown: 5★ 3,645 · 4★ 249 · 3★ 34 · 2★ 8 · 1★ 18 ## What do users think of 2nd.MD? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Seamless process - 🔒 Secure and confidential - 👨‍⚕️ Knowledgeable and helpful staff - 🤝 Great customer service - 💡 Valuable second opinion service - 🏥 Access to specialized doctors - 🔍 Thorough review of medical records **Cons** - 🐛 Registration/activation issues - 🐛 Verification code not received - 🐛 Difficulty navigating the app - 🔒 Concerns about privacy and confidentiality **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Inability to open messages **Most requested features** - Dark mode option - Improved notification system - Ability to schedule appointments directly through the app - Integration with electronic medical records ## Newest reviews (17 of 140) ### 5/5 — Wonderful service. *2026-03-26, version 4.7.5* Fantastic benefit, great App. ### 5/5 — Very qualified and experienced specialist *2026-03-04, version 4.7.5* We use 2nd MD to help us evaluate surgery procedures and surgeons. It was great to have that experience on our side. ### 5/5 — User friendly/ Communicatuon tool *2026-02-12, version 4.7.5* Excellent for communication ### 5/5 — The service fills a big gap in medical services! *2026-01-30, version 4.7.5* Very helpful ### 5/5 — Try 2nd.MD *2026-01-15, version 4.7.5* I didn't know anything about it so I didn't do it and then one day I was annoyed at the email and I clicked on it and I am so glad I did ### 5/5 — Good Job! *2025-12-03, version 4.7.5* They are very helpful! They get everything they need and actually respond to you in a timely manner!!!! ### 5/5 — Excellent! *2025-10-16, version 4.7.5* Was such a great app to use. The Doctors and Nurses are amazing. ### 5/5 — Easy answers to your illness *2025-10-06, version 4.7.5* Better understand your illness and find alternatives to getting relief. ### 5/5 — Good *2025-09-12, version 4.7.5* Good ### 5/5 — Very useful *2025-07-23, version 4.7.5* I think we can underestimate what second MD can do for you as far as being able to give you clarity for filling out paperwork and understanding what’s going on with your medical care and if you have questions, sometimes you forget to ask for an initial visit you have another person you can ask ### 5/5 — Good *2025-06-11, version 4.5.124* Good plan and education ### 5/5 — Easy to Use *2025-05-14, version 4.5.124* I really like this app. It is so easy to use. Navigating it is a breeze. I highly recommend. ### 5/5 — MRI second opinion *2025-05-09, version 4.5.124* I had been told by my doctor there was nothing significant wrong but the doctor on the consult through 2nd. MD showed me what he saw and explained what could be done to help. Great experience and gave me hope. ### 5/5 — Awesome ! *2025-04-21, version 4.5.124* The app is very user friendly. Makes communication, scheduling , and uploading records very easy and fast. ### 5/5 — Top Notch *2025-04-03, version 4.5.124* Excellent service provided; the Nurses and support staff did a very thorough job of collecting my past medical information, gave it to the Doctor, who read through it before my appointment, and was ready to give me a complete explanation, 2nd opinion and next steps. I am very satisfied with this service. Will definitely use it again and highly recommend! ### 5/5 — Excellent ressource *2025-03-25, version 4.5.124* Being able to relatively quickly get a second informed and independent outlook on a medical condition is invaluable. ### 5/5 — 2nd MD *2025-03-21, version 4.5.124* Highly recommend. Best way to secure a review of prior medical care provided by other medical professionals. ## Most critical reviews (10 lowest-rated) ### 1/5 — Couldn’t activate on app nor web *2025-09-22, version 4.7.5* Got a card in the mail that my company provides this as a benefit. Wasted an hour trying to register on web and through app. If you can’t have a registration process that works, how is your service going to be. Gave up. Not worth the hassle. ### 1/5 — Verification code *2025-08-24, version 4.7.5* I’ve tried to get a verification code several times but nothing has been sent. Deleting the app on my phone. ### 1/5 — So glad it’s a corporate benefit! *2024-06-28, version 4.5.114* I’m really happy with everything 2nd.MD has done for me. Highly recommended! ### 1/5 — App Doesn’t work properly *2022-04-28, version 4.5.46* I’ve tried several times to input my enrollee ID number as directed when I was activating my account and the app will not open up my keyboard when I tap in the input box for enrollee ID. I’ve deleted the app reinstalled it and it’s the same thing I’ve tried several times and none of them have worked. ### 1/5 — Not sure if the reviews are fake *2020-08-21, version 4.4.2* I’ve submitted my request and got an email from a nurse telling me she tried calling me. Nothing on the caller ID, no voicemail. When calling back, it always goes to voicemail. No call back yet. Not something I would expect when the company charges $4,000 for the service (if your employer does not pay for it). I do not recommend. ### 2/5 — Cannot open your messages *2022-12-20, version 4.5.75* Sorry! You keep sending me messages to my phone or computer and I cannot open them. Kinda useless! ### 3/5 — Crashes on search for Doctor *2026-03-09, version 4.7.5* Title says it all app support fix it please. ### 3/5 — Bad color choices *2022-04-15, version 4.5.42* The app tries to use colored fonts. In some places it’s just impossible to understand/read the text. Pretty does not equate to functionality. ### 4/5 — Very recommended *2023-04-10, version 4.8.82* I am thankful to have a dependable resource of information from professionals that specialize in medical care at my fingertips, it helps from having to spend time and funds making appointments, getting transportation, and listening to doctor at locations that are out of reach locally for me to get to successfully. ### 5/5 — Very helpful *2026-07-15, version 4.7.5* App was easy to use and opened up the option for great guidance. ## Most praised reviews (9 highest-rated) ### 5/5 — When in doubt 2nd.MD *2026-07-12, version 4.7.5* I am so glad I contacted 2nd MD they were able to confirm my doctor was doing what they were supposed to be doing and they had suggestive alternatives that made sense to help with my progression. I am very happy with my consultation. ### 5/5 — Easy install / setup *2026-07-11, version 4.7.5* worked flawlessly ### 5/5 — I’m so grateful *2026-06-23, version 4.7.5* My care team was amazing. Caring, knowledgeable in delving into my cases. Thank you so much ### 5/5 — Exceptional App! *2026-06-20, version 4.7.5* This app is so easy to use. All those involved in it are very professional, efficient, friendly, knowledgeable and helpful. I highly recommend it to get your second opinions on any medical issues! ### 5/5 — Best option to connect with doctor *2026-04-25, version 4.7.5* Process is so simple, i love the way 2nd MD handled all the paperwork and help me to connect with doctor ### 5/5 — 2nd MD is Excellent *2026-04-21, version 4.7.5* Great Benefit, free second opinion regarding diagnosis, surgery, treatment and ongoing prognosis. ### 5/5 — Very good AP *2026-04-10, version 4.7.5* The app working very well for facilitating my video chat with the specialist. ### 5/5 — RELX *2026-04-07, version 4.7.5* Tenured experienced and helpful these second opinions are educational in style but so gratefully appreciated to have that source of intel at your fingers who will listen and provide you true doors to real experience. ### 5/5 — A very beneficial service *2026-04-07, version 4.7.5* This app and service was very easy to use and very helpful! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-23.*