# 3-D Face Scan — user reviews > 72 indexed App Store user reviews of 3 by Bespoke, Inc., rated 4.40/5 from 714 ratings. - Source: https://appshunter.io/ios/app/3-d-face-scan/id1110119242/reviews - App overview in markdown: https://appshunter.io/ios/app/3-d-face-scan/id1110119242.md - Rating breakdown: 5★ 550 · 4★ 51 · 3★ 23 · 2★ 16 · 1★ 74 ## What do users think of 3? Overall sentiment: neutral **Pros** - 👍 Exceptional fitting experience - 🚀 Brilliant and user-friendly app - 💎 High-quality and comfortable glasses - 🤩 Customizable frames and colors - 🎨 Helpful virtual try-on feature **Cons** - 🐛 App crashes and freezes - 🤔 Inconsistent and inaccurate facial scans - ⏱️ Long wait times for order fulfillment - 🤷‍♀️ Limited frame and color options - 💰 Expensive compared to alternatives **Commonly reported bugs** - Email confirmation link does not work - Facial scanning and video recording issues - Compatibility problems with older devices - Zipcode and login issues in the app **Most requested features** - Show frame dimensions for better fit - Add more frame styles and color options - Improve facial scanning and virtual try-on - Provide order tracking and status updates - Offer more affordable pricing options ## Newest reviews (15 of 72) ### 2/5 — Trash *2024-08-27, version 7.12.1* I can't even get it to work I did everything and keep getting head to far back a million times ### 2/5 — Not letting me design frames *2023-02-03* It doesn’t let me design frames like what the ad says. It only lets me to try on frames that are already designed. ### 2/5 — Crashes - so frustrating *2022-03-18, version 5.3.9* This app crashes every time I try to scan my face. Maybe it’s my face, but more likely it’s a problem with the app! Very frustrating ! ### 3/5 — Zipcode is messed up *2022-02-25, version 5.3.9* Couldn’t even get to the important part because it refused to accept my zipcode, or any zipcode that starts with zero, which includes my entire state. ### 1/5 — Terrible camera *2020-06-07, version 4.4.10* The camera is terrible even if you have enough light it’s gonna make you keep redoing it and holding my phone out and trying to good enough lighting makes my hands hurt I don’t recommend to anyone ### 1/5 — Doesn’t support SE phone *2020-05-29, version 4.4.10* Like what? What’s the problem with placing an order from an SE? I’d get the logic behind the app not being able to scan my face, but to place an order - nah, thanks! I’m definitely not spending extra hundreds for a new phone just to place an order! Good luck! ### 1/5 — Waste of time *2020-02-07, version 4.4.7* Good luck trying to get the selfie video to work. Apparently it doesn’t like me because it can’t recognize when I’ve turned my head per its instructions. Video is very fiddly and nearly impossible to get working. Completely useless for me. ### 1/5 — App crashes *2020-02-04, version 4.4.7* After uploading selfie video the app crashes when I try to try on glasses ### 3/5 — Blind steps to Vision *2020-01-29, version 4.4.7* I was super excited to download and try to get new glasses. The apps work better than most others of this kind, and it helps you get idea of what lenses look good on you. but here is ONE thing I wanted to see before I can place an order and actually pay for it: 1. Show me eye glass dimensions this face rendering is coming up with. I understand you do 3D scan, but I have a wide and fat face...my temple has to be 145 or greater, and my lens+bridge has to be 75 or greater... I have noticed these fit differently depending on the brand but nothing smaller than that can fit me comfortably. This app failed to give me a ball-park of dimensions so I didn’t want to order blindly (pun intended). ### 1/5 — No customs for me *2020-01-28, version 4.4.7* Uploaded the video and received notification my custom glasses are ready to be viewed. Once opened, the app crashes every single time for me. ### 1/5 — Keeps crashing *2020-01-22, version 4.4.7* The app crashes every single time I attempt to try on glasses! ### 1/5 — App Keeps Crashing!! *2020-01-20, version 4.4.7* After taking the video and about to try on the glasses, the app crashes. ### 1/5 — Crashes *2020-01-18, version 4.4.7* The app took a video of my face and then crashed. Wonder if that says something about me? The demo also crashes the app though (OS 13.3.1). I would like some reassurance that this app would not collect and share biometric data. Foolishly did not think of that before I used it. ### 3/5 — Inconclusive *2019-12-27, version 4.4.7* Great concept but I am unsure about the end result because I could never get the selfie to upload. The app appeared to freeze up and displayed the message "Uploading Face Scan". It may have been a bandwidth issue on my end or it could just take awhile to transmit the amount of granular 3D data that a face scan captures. Either way it tested my patience and was frustrating. One more thing that also bothered me is the lack of a very prominent disclosure of what is done to protect the face scans, who technically owns the data once it resides on either the company's servers or cloud provider, and how that data can be removed. Given the recent misuse and abuse of sensitive data that has come to light by tech firms and the less-than-scrupulous use of that data, I would like to have a very clear explanation of the policies as they relate to the most sensitive and identifying piece of information that any person can give up. Frankly, I am quite reticent to entrust such data to a company that could decide to sell such data if they run into a cash crunch or as an ancillary source of revenue, and I would like a clear airing of what the policies are, the recent California data privacy law notwithstanding. If it were not for the complete lack of variety from the prescription eyewear industry as regards the size of frames, the potential privacy issues would have completely dissuaded me from trying this ### 2/5 — Interesting but falls short *2019-11-05, version 4.4.6* I know the dimensions I’m looking for, but they don’t give you frame dimensions and I just don’t trust their fit. Software like this is just to far from actual sizes to trust at these rather high prices. Try another app. ## Most critical reviews (10 lowest-rated) ### 1/5 — App makes no recommendations *2022-11-08, version 5.4.0* For all the trouble of scanning my face I was hoping for some suggestions- all this is is a fancy virtual way to try on glasses ### 1/5 — Email confirmation link does not work, making app unusable *2022-10-17, version 5.4.0* Email confirmation link does not work, making app unusable ### 1/5 — Can’t log in *2022-10-14, version 5.4.0* Email an app login is not working ### 1/5 — App Won’t Load *2022-07-30, version 5.4.0* I installed the app got to the email link. When i click on it the system doesn’t recognize the app is installed and just takes me to the app store. I click the “open” button, but it resets the app all over. I’m on an iPhone 11Pro so it should work, but fails to open from emailed link. ### 1/5 — App doesn’t work. *2022-02-15, version 5.3.8* I put in my zip code and many others it won’t accept any of them. ### 1/5 — I just want to browse. Not setup an appointment. *2021-05-01, version 5.2* I’d like to browse your selection and look at styles before setting up an appointment. ### 1/5 — Use Face Picture Data for Marketing and Processing *2021-04-22, version 5.1* Couldn’t get past the fact that you use people’s faces for marketing and are willing to give it to affiliates and 3rd parties under some discretion. Understand the section of processing. But marketing?? ### 1/5 — Cool 3D face modeling tech but.. *2021-01-04, version 5.0.2* I would’ve liked to do virtual try on without having to schedule an appointment with someone ### 1/5 — Requires an account for no reason *2020-11-22, version 5.0.1* So, you manually type in all your info (because there’s no Sign In with Apple support) and get an email. But the link doesn’t work and instead sends you here, to the App Store, which I suppose is appropriate as I’m now leaving a review... Oh, and there’s no iPad support, which is disappointing. ### 1/5 — Can no longer just order... *2020-11-01, version 5.0.0b* You can no longer simply order a pair any longer... have to make an appointment??? Who has time for that. Bought a pair previously. Will not again. ## Most praised reviews (10 highest-rated) ### 5/5 — Eyeglasses *2020-08-20, version 4.4.10* Love the way you can see what they are going to look like ### 5/5 — Nice a** app *2020-04-28, version 4.4.10* Really easy to use, but I wish there were more customization. ### 5/5 — Perfect! *2020-03-12, version 4.4.10* Exceptionally user-friendly. I feel confident buying my glasses here. Even though it’s online, I know I’ll get the right fit. I also love the included pictures in the app that really help you see what the colors will look like. ### 5/5 — Now getting my second pair! *2020-01-02, version 4.4.7* Topology is the one and ONLY place I have been able to fit my odd sized face and head. I have been to hundreds of local places and tried all the “we’ll send you frames in the mail” places and ONLY Topology has been able to get me glasses that fit my face. We went through FIVE mockup versions because of my long eyelashes and other adjustments. When I was happy with the fifth mockup they made the final pair and sent it to me. After doing a normal adjustment around the ears I had the perfect fitting frame, made just for me. Now, a year and a half later I am looking for a slightly different style and I will use my HSA to buy a new pair of Topology frames. ### 5/5 — Should be called awesomology *2019-10-05, version 4.4.5* Love your site. Thank you. ### 5/5 — Yes, it fits! Asian fit even! *2019-10-01, version 4.4.5* So I’m not the most technically gifted but I used the app just fine. I saw frame selections, colors choices, adjust frame width and height. Taking the picture wasn’t hard at all and they even saw that one ear sits slightly higher than the other. Then after my selection arrived, I was able to tell them to fix the tilt, the width, the height and so on. The second (corrected) pair arrived and I haven’t taken it off since! Been using them for 4 months and the quality is great. Super comfortable and attractive glasses to wear. And considering price, it’s not much more than a good pair at a chain store. Will order again! ### 5/5 — Brilliant *2019-08-26, version 4.4.5* The app worked perfectly, and the customer service is literally the best I’ve ever experienced. It took a while to get my glasses, but they are the most comfortable pair I’ve ever had. Well worth it! This is an exceptional company and product. ### 5/5 — Repeat customer, LOVE this company! *2019-08-21, version 4.4.5* I struggled for years to be able to read...my eye doctor tried everything...turns out it was just ill-fitting frames. I am SO thankful for Topology’s product AND for their amazing customer service. They really will redo it until it is right, and they will promptly and cheerfully answer a thousand questions for you. Topology earns every penny and I will be their customer for life! ### 5/5 — Excited about this app! *2019-08-10, version 4.4.5* I will gladly pay a 3.5x price point over Warby Parker to try this company, which offers a customized fit, user customization of fit and style, a UI that works and is responsive, and better materials. UI feedback: 1) I want my width / height / drop user customizations to be frame-specific; why make my choices stick across frames? 2) Great favorites feature — but making existing favorites editable, so that I can tweak my customizations is a must-have. Please add this! 3) I get that facial images on a horizontal plane are necessary to detect landmarks and customize fit, but when I see renderings, I want to see them at more angles. Can you make the “try it on” screen use my camera (see Warby Parker app), or else make the initial video collection phase ask for “now look around or up and down to capture more angles of your face” so we can see glasses not just on a left-right axis of our faces? This would be nice to have. ### 5/5 — Extremely excited!!! Finally found a place for all my future eyeglasses needs! *2019-07-05, version 4.4.1* Extremely excited!!! Finally found a place for all my future eyeglasses needs! Asian folks out there look no further! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*