# 3+ Fitness — user reviews > 32 indexed App Store user reviews of 3+ Fitness by 3Plus International, rated 2.30/5 from 72 ratings. - Source: https://appshunter.io/ios/app/3-plus-fitness/id1450894445/reviews - App overview in markdown: https://appshunter.io/ios/app/3-plus-fitness/id1450894445.md - Rating breakdown: 5★ 10 · 4★ 11 · 3★ 5 · 2★ 12 · 1★ 34 ## Newest reviews (11 of 32) ### 2/5 — Can't open app *2021-08-14* I can open the app, it logs out in 1-2 seconds repeatedly tried. I used the app to see my weekly numbers. My watch works fine. **Developer response:** Dear customer, I am so sorry about what you experienced and we would really like to help and walk you thru the issue. Please call us at 1 886-592-0184, thank you! ### 1/5 — Fix *2021-06-18, version 1.0.13* It doesn’t pair with my vibe + watch it keeps saying try again 🤷‍♀️🤦‍♀️ ### 1/5 — Bad product *2021-03-22, version 1.0.13* You should software update and wristband did allergy my arm and costumer service never help me bad service ### 1/5 — Won’t pair *2021-03-22, version 1.0.13* Vibe+ wont be found on bluetooth and QR code doesn’t work. Great paperweight ### 2/5 — Serious problem *2021-03-18* It constantly updates every time I try to do anything. So it’s effectively unusable. The updates always say successfu. Support had no response. I tried reloading the app and the problem continued, only it said the updates failed. Since I had no response from support I returned the watch. **Developer response:** Sorry about this issue. Please contact us at +18665920184 and let us know the issue you encountered. We would be glad to help with this. ### 1/5 — App won’t update *2021-03-07, version 1.0.13* The app refuses to update. Each time I try to update the info it says “unable try again”. If I can’t get it to talk to the health track app then it’s useless. ### 1/5 — App *2021-02-25, version 1.0.13* Kicks me off immediately. Please fix this problem !! ### 2/5 — Not everything you want on a Fitness Watch *2021-01-14, version 1.0.13* I got the vibe+ smart watch as Christmas gift which I loved. But here me out I don’t want to sound like I’m ungrateful. So I remember first connecting it and it told me to get this app but I later today read the manual and it turns out most of those smart watch modes only works with android users. I think that they should at least fix that for all iOS users. But other than that for a fitness watch it works well. Just please think about us Apple users. Thanks! ^-^ ### 1/5 — App logged me out won’t let me log back in *2020-12-31, version 1.0.13* I’ve been using this app with my new device for 3 or 4 days now. The app logged me out saying my session or sign in had expired. But every time I type in my username and password it gives me the same response. There’s some kind of bug whereby it won’t let me sign in again. What the heck am I supposed to do??? ### 1/5 — Completely worthless with/without iPhone *2020-12-23* The watch cannot do anything without pairing. And it cannot pair. The app keeps asking to pair even when it has paired. And for 3-5 login attempts it returns session has timed out. One of the worst products I have ever encountered. Just say no to this company. And this review does not include the way that it looks like you are compromising your apple accounts. It would not be rated anywhere near as high if that were included. **Developer response:** Please contact our support team via +18665920184. We will assist you. ### 1/5 — Poor App *2020-12-22* I’ve had the watch/app for about a month now, and everything has worked fine. However, this morning I was logged out of the app, and every time I log in again, it either says that my login expired, or it lets me into the app before immediately kicking me back out again. I’ve tried unpairing and pairing again, restarting the phone, deleting and then redownloading the app and nothing works. If you’re going to use this product, buyer beware. **Developer response:** Please contact our support team via +18665920184. We will assist you. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible App *2025-01-21* This app works only sometimes. I’ve tried doing a factory reset on both my watch and iPhone then redownloaded the app and still no luck ### 1/5 — Just stopped working *2023-01-26* The app doesn’t even allow me to sign in anymore. It’s up to date, my phone is a newer phone, and it just says “login expired.” There’s no point in this device without access to the app. Horrible. **Developer response:** Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at +18665920184 or email us at service@3plususa.com? We'll get you up and running. ### 1/5 — Login expired…… *2022-12-02* App keeps logging out and when you log in it says login expired. It should have a manual way of connecting to the phone not to the site. Now it’s no longer in use. **Developer response:** Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18665920184 or email us at service@3plususa.com. Thank you. ### 1/5 — App has massive bugs *2022-09-18* It keeps logging me out every time I’ve logged in for a day then try to log in and it doesn’t recognize me. Try to reset my password never get an e-mail from anything then I have to remake another account but then it logs me out of that one next. **Developer response:** Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18665920184 or email us at service@3plususa.com. Thank you. ### 1/5 — Can’t connect watch to app *2022-09-09* My watch was working fine until it was reset. Now I can’t connect it to the app on both of my phones. Disappointing how it was working just fine and now it just won’t after the reset. **Developer response:** We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18665920184 or email us at service@3plususa.com. Thank you. ### 1/5 — Doesn’t work *2022-08-04* The app logged me out and now it keeps saying log in expired iv had to star over numerous times just to have the same thing keep happening **Developer response:** Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at +18665920184 or email us at service@3plususa.com? We'll get you up and running. ### 1/5 — Worst app ever *2022-07-24* I’ve had several issues logging in and I’ve had to create new accounts. Not to mention it updates every time I try to do anything. It used to say successful now it says failed. I also don’t like how we do not have the option to see our calendar we have to instead create reminders **Developer response:** Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18665920184 or email us at service@3plususa.com. Thank you. ### 1/5 — Login error. Unusable *2022-07-08, version 1.0.13* I can not use it ### 1/5 — Login problems *2022-06-07, version 1.0.13* I setup the account, was logged in for about 24hrs and then….”login expired, please login again” message pops up. So clicked login, again the message, started from scratch and again the message pops up. I read some reviews and noticed that customer service asked customers to call their 800 number. I did call the, and after a little bit over 35 min on hold I requested a call back. I have never received a call back. I will have to return the 3+ Helio watch since apparently the app is not working and customer service is not answering **Developer response:** Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18665920184 or email us at service@3plususa.com. Thank you. ### 1/5 — Horrible *2022-05-28* I go to log in to my account to do a couple things to my watch and I’ve been logged out of my account and can’t get back into it. It’s never done this to me until now? What do I do now? I wouldn’t recommend to anyone. **Developer response:** Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at +18665920184 or email us at service@3plususa.com? We'll get you up and running. ## Most praised reviews (10 highest-rated) ### 5/5 — Suggestions *2020-12-11* Suggestions: • Workout History list • More Watch faces (specifically time with second/second hand) **Developer response:** Thank you for your review and suggestions. We will pass along your recommendations. Enjoy reading & keep supporting us :) ### 4/5 — 3+HR *2021-02-24* Received yesterday afternoon & liking it so far. My problem is no information on how to monitor your sleep. I wore it last night & synced app this morning but sleep didn’t show up. Not sure if you need to set an alarm for this. My Fitbit I was able to set the sleeping hours but no alarm then synced the next morning which recorded my sleep habit. I truly like this fitness tracker. **Developer response:** Please contact our support team via +18665920184. We will assist you. ### 4/5 — Love it *2021-01-18* Only thing I wish it had on the app was the battery level. It’s hard to tell on the watch, I’ve used other brands that show where the battery percentage is at. **Developer response:** Sorry about this issue. Please contact us at +18665920184 and let us know the issue you encountered. We would be glad to help with this. ### 4/5 — Need help *2020-12-26* It works fine but it will not get texts and the weather is not right **Developer response:** Sorry about this issue. Please contact us at +18665920184 and let us know the issue you encountered. We would be glad to help with this. ### 3/5 — Problem *2021-02-28* So recently I been trying to check my steps and all the data, and every time it wants to instantly go straight to an update, please fix **Developer response:** We have not had this issue reported to us before, and we'd certainly like to work this through for you. Could you share the details at +18665920184? And any relevant screenshots would be immensely valuable. Thank you. ### 2/5 — Nice watch but… *2024-08-19* The watch is nice and it works but the app isn’t very good. I can even create an account. I have been trying but it makes me wait and then it says “failed”. It’s disappointing because it’s a nice watch. ### 2/5 — Same issue *2023-02-21, version 1.0.13* 🙁 ### 2/5 — Bad Time Setting it up *2022-11-10* I logged in, it logged me out again and keeps trying to update adps but fails what’s going on? **Developer response:** Oh no! We sincerely apologize for the troubles you've had with the app. We'd be happy to take a look into this for you, please contact us at +18665920184 or email us at service@3plususa.com. Thank you. ### 2/5 — Seriously bad login update. *2022-07-28* So I was given this watch by my mom since she never used it. Everything was good for a couple months until I stopped using it for a couple more months. I just started using it again and the watch still works, but the app logged me out under 24-Hr after logging in to the app. The app also tries to update the AGPS service but it always fails. I am so disappointed, but again the watch is still useable. **Developer response:** Hi, we apologize for any issue you might be having! Could you send details of what you are experiencing to our customer support at +18665920184 or email us at service@3plususa.com? We'll get you up and running. ### 2/5 — I Reset, and Nothing!!!! *2022-02-10, version 1.0.13* I Reset the $50 Watch, and it Will Do Nothing Now, and EVER SINCE I DOWNLOADED THE APP I HAVE NEVER HAD AN UPDATE ON IT, & That Has BEEN OVER A YEAR AGO!!!! Most APP’s ARE UPDATED EVERY MONTH, & SOME UPDATE AT LEAST EVERY (3) THREE MONTHS, but NOT THIS ONE, or THIS COMPANY THEY HAVE AT LEAST 3 Different APP’s, and THEY DO NOT UPDATE THEM EITHER REGULARLY I HAD THERE $35 WATCH, & IT BREAKS TO EASY!!!! Oh YEA THE APP WON’T EVEN STAY ON WHEN YOU GO TO IT, & THERE OTHER APP’s ARE THE SAME WAY!!!! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*