Leave a Review Cathay Pacific
Really bad
I downloaded the app a few days ago as I had to travel on Jan 8th. I added my trip a few days ago and updated all details. Now on the day of travel, I can’t find the booking. I entered the booking reference no and it says it has been added to my bookings but nothing pulls up. Now I can’t check in. I contacted the chat on the website after signing into my laptop. No response. Very frustrating.Show lessJigarThanda
Developer Response
Hi Sir/Madam, Thanks for letting us know the issue you have encountered on our app. Would you mind sending screenshots of the page you encountered issue, and the app settings page that contains the app version and AppID to mobileapp@cathaypacific.com, with some elaborations? Sorry for any inconvenience caused. Regards, The Cathay Pacific App TeamCan’t check-in online
It doesn’t allow me to check in online, because my travel documents are not provided, (don’t know why it allowed me to go to the last step without pre-validation though), the real problem is you CAN NOT add any UK travel documents. In other words, avoid this company as a plague unless you are a fan of waiting in a physical queue.Show lessArKuNaMaTaTa_EU
Developer Response
Hi Sir/Madam, Thanks for letting us know the issue you have encountered on our app. Would you mind sending screenshots of the page you encountered issue, and the app settings page that contains the app version and AppID to mobileapp@cathaypacific.com, with some elaborations? Sorry for any inconvenience caused. Regards, The Cathay Pacific App Teamgood
very easy to useViviannesoivivisoi
It doesn’t make any sense!
If I am not allowed to select a seat except within 24 hours of departure then DON’T send me an email 2 days ahead and tell me to check in any time…. So I wasted so much time online thinking I made a mistake somewhere, obviously as I found out by calling Cathay, the agent told me it was not my problem! Not a good App!Show lessA Loyal Longtime Customer
Poorly Designed
This version of the App does not allow me to purchase tickets as it claims my name is too long, even though for the last 8 years my name has been acceptable, for an airline app in APAC which requires First and Middle names it is laughable (and the reflection of a poor job of coding) that this error comes up. Perhaps someone could look into it resolving it rather than asking customers to dial in to an overburdened and understaffed call center to make one’s reservations.Show lessSGP bankr
Professional & Efficient
I’ve been flying with Cathay Pacific for years. This app makes the experience convenient, comfortable, and secure.MSPforestry
We love Cathay Pacific
We love Cathay Pacific and highly recommend it!
We suggest CP to take care of app’s glitches as we do online checking .
Thank you 😊estafada por rtve
Another Stupid App
Cathay is an international airline. They require a mobile # to signup, confirm number, then sign-in to app. If you’re traveling internationally you may not have access to your mobile number to signup and confirm. What a genius move. I can’t get my flight info or boarding information through the app because I am in another country, which is literally the service they provide. I’m so tired of how every app is designed by stupid people. Let us sign in with just an email address morons.Show lessprt89
Developer Response
Hi Sir/Madam, Thank you for your feedback. We apologise for the inconvenience caused. We will definitely consider your feedback in our future mobile app development. We sincerely thank you for your continued support. Best regards, The Cathay Pacific App TeamUser Friendly!
This app was extremely helpful and efficient during my first visit to China. I highly recommended it.Wanganegresse
Worst customer service ever
Cathay Pacifica just neglected their customer’s basic rights and lies to the customers. Communicating with them is a disaster and a total waste of your time because you can never get an answer from them.
I requested a trip cancellation from Cathay Pacifica this early July. However, I didn’t receive my partial refund until I called them in August. It turns out that the refund number is not correct at all. Over the last two months, I contacted them for 6 times and each time it takes me almost an hour over the phone. Their responses were always something like we would call or email you back within 48 hours which are totally lies. They never reached back to me to explain the incorrect refund at all!
You can’t trust their words.
In other ways, they don’t respect customers at all!Show lessXCute
