Leave a Review Cathay Pacific
Do not use this app or the airline
I had a load of problems with this company.
1. The WiFi on the flight didn’t work at all
2. I made a mistake and needed to make a change to my flight and the customer service agent convinced me to cancel my flight and rebook, and assured me that I would get a refund, and that someone from Cathay Pacific would contact… no one ever contacted me and now they are keeping $6000 of my money.
3. The app is impossible to use, it doesn’t even work
4. During my connecting flight I was in Hong Kong airport not knowing which gate to go to until 30 minutes before my flight
5. The food was terrible
I do not recommend using this airline at allShow lesschoncc
Developer Response
Hi Sir/Madam, Thanks for your feedback and sorry to hear that you have a negative experience with us. For the issue on the app, would you mind sending screenshots of the page you encountered issue, and the app settings page that contains the app version and AppID to mobileapp@cathaypacific.com, with some elaborations? Sorry for any inconvenience caused. Regards, The Cathay Pacific App TeamEasy to navigate
A practical and easy to navigate all makes the experience with Cathay even better!Snappy Traveller
Cathay Pacific app
The app is easy to use. The descriptions are clear and easy to follow . I could get information I needed . I like to visit the site whenever I am looking for info on my coming flight.kuen23
CX app and airline service overall
Everything works as Swiss watches. App is user friendly and allows lots of features. Airline provides excellent service onboard.Soraleks
App is not an industry standard
Cathay Pacific lags other airlines in the functionality of their app. Very difficult to make changes and get refunds. Other airlines are automatic. But Cathay requires much additional paperwork and time to obtain a refund on such a simple matter. A the simplest mistake renders the refund application invalid. All the requested information is already in their system.
But the app is immensely better than their outsourced call center which is near useless since the agents just go on the app or website to get information.Show lessEGH1010
Developer Response
Hi Sir/Madam, Thank you for your feedback. We apologise for the inconvenience caused. We will definitely consider your feedback in our future mobile app development. We sincerely thank you for your continued support. Best regards, The Cathay Pacific App TeamWorst airline ever!! Not recommend at all!
Literally the worst airline ever!!! The staff were like “hate this job”, when you are having issues with self bag check-in, they play a game called “no eye contact - no help to offer”, you have to call them few times, and they only answer you from miles away with a quick easy answer, which doesn’t solve the issue at all! It seems this company only hire people who dislike customer service, and those employees at airport are ridiculous, if they don’t like the job, why don’t they just quit, try hard to be capable to live a different lifestyle, rather than wasting others’ time at airport when busy with travelling and provide unpleasant consumption experience to their customers. Not to mention the discrimination from nowhere when they are only doing some basic jobs and cannot do it well.Show lessRainSummer7
Amazingly Easy
I find the app easy to book ticket and easy to maneuver. I will highly recommend to all passengers to download this app before travelling!!!SargeArbs
Easy to Use
It was easy to enter information and it was nice the app could decrease duplicate entries.D S Bush
good
easy to use胸口不碎大石
Great app
Does exactly what I want it toNeilkat
