EK Pro
Great app, but it crashes after last update.
I contacted the team & they very quickly sent me an email on how to sort it all out.
Working once again, very happy!!
I contacted the team & they very quickly sent me an email on how to sort it all out.
Working once again, very happy!!
All was good until the update
Just lost data for two homes as they updated the app so I “wouldn’t lose my data”!!!! What the heck? Worked this morning and now it doesn’t at all. Really??
Update: reloaded both my homes and AGAIN, the app list both configurations for no apparent reason. Was a happy customer.....no longer. Absolute BS that this keeps dropping configs.
Update: reloaded both my homes and AGAIN, the app list both configurations for no apparent reason. Was a happy customer.....no longer. Absolute BS that this keeps dropping configs.
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eKeypad Pro
I too was caught up in the configuration nightmare of late. However, Jayson got back with me within 10 minutes on several support questions and my issue was resolved quickly.
I restored from an old backup and it has worked fine with some very minor adjustments.
What baffles me is the overwhelming desire for people to berate the app based on one issue that is completely avoidable by the user if they are taking proper backups. Of course it is unfortunate any of this occurred but programming is a very exact science and from what I can see the programmer here has been very responsive.
This app is the only one on the market that handles the Elk and ISY with such expertise and completeness. The GUI may not be to your liking but surprise - you can create your own. Try to do anything like this with any of the ML products.
This is a truly unique product. It’s been around since almost the beginning and deserves a much higher rating. Grow up.
I restored from an old backup and it has worked fine with some very minor adjustments.
What baffles me is the overwhelming desire for people to berate the app based on one issue that is completely avoidable by the user if they are taking proper backups. Of course it is unfortunate any of this occurred but programming is a very exact science and from what I can see the programmer here has been very responsive.
This app is the only one on the market that handles the Elk and ISY with such expertise and completeness. The GUI may not be to your liking but surprise - you can create your own. Try to do anything like this with any of the ML products.
This is a truly unique product. It’s been around since almost the beginning and deserves a much higher rating. Grow up.
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Not sure what’s going on
Ekeypad has been spectacular for years now but all the recent updates since the push service have not held the information in the app I have to restore each time I go into it.
I have deleted the app and restored and it’ll work a few times them forget who it is again.
Needs to be fixed it is a heavily used app for us.
I have deleted the app and restored and it’ll work a few times them forget who it is again.
Needs to be fixed it is a heavily used app for us.
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Highly Recommended
I have been using this app for Elk and ISY for years now along with multiple cameras etc. I have had the opportunity to ask for added features as well as customer support for new items and custom configurations. The customer support is phenomenal. I always get quick responses that directly address anything I have questions about. This is my go to app!!!
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Best App with Great Support
Have used eKeypad Pro for many years and it remains the best app I have ever purchased. The few issues I have had were addressed quickly and thoroughly. I hope people considering this app read more than the negative reviews. Recently an eKeypad update combined with an iOS update at the same time resulted in a configuration glitch for eKeypad. EKeypad jumped on this issue promptly with an effective fix. EKeypad’s functionality and efficient user interface along with excellent support warrants a 5-Star rating.
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Don’t let a few recent bad reviews scare you
I’ve been using ekeypad Pro for several years and wouldn’t want to live without it. If you have the Elk system you will want to have ekeypad pro.
The app has been very dependable through the years but as you can see from recent reviews it has had problems with a recent update. Support of the app has been excellent in the past and I am confident that this problem will be resolved soon. I have already received instructions to repair the problem and it appears to work at so far.
Before you let a few recent bad reviews scare you away from this app you should read all of the excellent reviews it has gotten through the years.
The app has been very dependable through the years but as you can see from recent reviews it has had problems with a recent update. Support of the app has been excellent in the past and I am confident that this problem will be resolved soon. I have already received instructions to repair the problem and it appears to work at so far.
Before you let a few recent bad reviews scare you away from this app you should read all of the excellent reviews it has gotten through the years.
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It IS a security system after all...
The bug that lost the configuration file cost me many hours trying to discover what the problem was. Without a valid backup I have to manually reconfigure. I’m away from home and without the information I need to do that. Inexcusable for such a mature product playing such a critical role.
burn it and rebuild
If you get hosed by this app like I did, you’ll find settings no longer stick, reset doesn’t work - app just acts broken after destroying your configuration
In order to continue accessing my system, only solution was:
Delete app
Install again from app store
Manually redo everything
An infuriating waste of time, but now it works
again
“Backup” file from previous install is “corrupt”
———————-
update creates corrupt backups and neither saves nor restores settings correctly
now starts with bogus old values
note there is no longer a password field when creating a backup, and new configs are mostly “corrupt”
buggy, obsolete looking UI
buggy
crashy
but oh hey yet more upsell features, u can pay monthly for push notifications, nope
dev needs to rewrite this junk, especially at this price point
In order to continue accessing my system, only solution was:
Delete app
Install again from app store
Manually redo everything
An infuriating waste of time, but now it works
again
“Backup” file from previous install is “corrupt”
———————-
update creates corrupt backups and neither saves nor restores settings correctly
now starts with bogus old values
note there is no longer a password field when creating a backup, and new configs are mostly “corrupt”
buggy, obsolete looking UI
buggy
crashy
but oh hey yet more upsell features, u can pay monthly for push notifications, nope
dev needs to rewrite this junk, especially at this price point
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Still has issues
App defaulted to an old backup and now new backups are corrupt? Still trying to get it going but no luck so far, it resets to an old file every time I restore and restart.
