# 311 Riverside > City service request submission and utility bill payment for Riverside residents. (iPhone/iPad app by City of Riverside.) - Source: https://appshunter.io/ios/app/311-riverside/id378014411 (this page in markdown: same URL + `.md`) - Developer: [City of Riverside](https://appshunter.io/developer/378014414) - Category: Utilities - Price: Free - Rating: 4.50/5 from 2,673 App Store ratings · 99 written reviews indexed - Age rating: 4+ - Requires: iOS 10.0 · 88 MB - Released: 2010-06-25 - Data updated: 2026-08-25 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/311-riverside/id378014411/reviews.md ## What is 311 Riverside? Welcome to the City of Riverside’s 311 App. This app allows you to submit service requests for common things like a clogged storm drain, code violation, removal of graffiti, park maintenance and more. You can also review submitted and closed requests and pay your Riverside Public Utilities bill right from the app. IN THE CASE OF AN EMERGENCY, PLEASE DIAL 911 AND DO NOT USE THIS APPLICATION. DO NOT USE THIS APPLICATION WHILE DRIVING. Though monitored, this app does not imply or ensure immediate response. LOG IN We recommend creating an account so you can access your past 311 submissions and check the status of pending requests. You can use the app without an account but you will not be able to access past submissions nor check the status of a submission. PHOTO TIPS If you have enabled geolocation services, location information will be sent with photos which have been taken when submitting 311 requests. If you have not enabled geolocation services, you will need to provide the address and cross street of the incident. We request that you take photos with as much of the surrounding area as possible so that our teams can easily identify the location. You may submit multiple photos. Please do not attempt to take photos while driving. This app is free from the City of Riverside but your carrier may charge standards rates for use of data. ## Key features - Submit service requests - Track request status - Pay utility bills - View submitted requests - Create user account - Submit photos with requests ## What do users think of 311 Riverside? Overall sentiment: negative **Pros** - 🚀 Quick response - 👍 Easy to use - 💡 Convenient way to report issues - 🚀 Prompt completion of requests **Cons** - 🐛 Crashes frequently - 🐛 Login issues - 🐛 Photo/image upload problems - 🐛 Unreliable app functionality - 🐛 Buggy and glitchy - 🐛 Poor user experience **Commonly reported bugs** - App crashes when trying to take or upload photos - Login issues, requiring repeated logins - Address verification problems, even for valid addresses - Inability to submit requests due to various errors - Text fields not displaying properly **Most requested features** - Ability to edit or add notes to open requests - Automatic login or Face ID support - Confirmation screen after submitting requests - Better address recognition and location services - Improved communication on request status and resolution ## Recent user reviews (10 of 99) All indexed reviews: https://appshunter.io/ios/app/311-riverside/id378014411/reviews.md ### 3/5 — Request pine Tree Trim and/or change tree in Riverwalk Pkwy but didn’t happen *2026-08-06, version 3.0.9* I requested multiple times for trim tree at Riverwalk pkwy, but never get resolved. The tree always throwing needles and pine wood into my backyard all years long. It supposedly replace with cypress tree per email several years ago, but never happened. ### 1/5 — Disappointed *2026-06-27, version 3.0.9* The app won’t let you create an account??? ### 5/5 — This App works *2026-06-25, version 3.0.9* I like using this app, to report various things within our neighborhood . We usually get a quick response and the problems are taking care of. Even positive feedback works as well. ### 5/5 — They actually do the things *2026-06-12, version 3.0.9* When you submit photos, they actually fix the problems, it’s wild ### 2/5 — Upgrade app *2026-06-07, version 3.0.9* Need to be able to see my original requests. Can’t see the original requests. ### 5/5 — Grateful *2026-05-27, version 3.0.9* Thank you for your attention for what you do. Appreciated ### 5/5 — Good *2026-05-13, version 3.0.9* Very good ### 3/5 — Multiple Photos *2026-03-31, version 3.0.9* The app should accommodate multiple photos. The list of issues should be in alphabetical order. ### 5/5 — Upload photos *2026-02-18, version 3.0.9* It does not allow me to upload a screenshot of a map area from my phone. That would be very helpful if it allowed me. ### 2/5 — Just needs work *2026-02-06, version 3.0.9* I’ve always stayed away from using this app because it’s very glitchy. I use it on a phone, which I would assume how most people use it. When I click create a new account call, it always goes to some dead end page. Then you can only upload two photos for an incident. Anyways, I’ll keep trying to use the app, but it’s not the greatest. Thx guys!!! ## Frequently asked questions about 311 Riverside ### What can I do with the 311 Riverside app? The app allows you to submit service requests for common city issues such as clogged storm drains, code violations, graffiti removal, and park maintenance. You can also review previously submitted and closed requests, and pay your Riverside Public Utilities bill directly through the application. ### Do I need an account to use the app? While you can use the app without an account, creating one is recommended. An account allows you to access your past 311 submissions and check the status of pending requests. Without an account, you will not be able to view your submission history or track their progress. ### How do I submit a service request? You can submit a service request by detailing the issue and optionally attaching photos. If geolocation services are enabled, location information will be sent with photos. Otherwise, you will need to manually provide the address and cross street of the incident. Photos should include surrounding areas for easy identification. ### Is the app free to use? Yes, the app is free to download and use from the City of Riverside. However, standard data rates from your mobile carrier may apply for usage. ### What should I do in case of an emergency? In the case of an emergency, you should immediately dial 911. This application is not intended for emergency situations and does not guarantee immediate response. Do not use the app while driving. ## Version history (last 5 releases) ### 3.0.9 — 2024-03-15 Bug fixes. ### 3.0.8 — 2023-08-15 Spanish translation features are now available! Simply select the settings icon on the app homepage to change your language preference. ### 3.0.7 — 2023-06-01 Spanish translation features are now available! Simply select the settings icon on the app homepage to change your language preference. ### 3.0.6 — 2023-05-30 Spanish translation features are now available! Simply select the settings icon on the app homepage to change your language preference. ### 3.0.5 — 2020-11-12 Bug fixes and performance improvements. ## Apps similar to 311 Riverside | App | Rating | Price | Category | | --- | --- | --- | --- | | [AVAS](https://appshunter.io/ios/app/avas/id1304605531) | 4.1 (737) | Free | Utilities | | [Smart Alec @ Your Library](https://appshunter.io/ios/app/smart-alec-your-library/id895438141) | 1.7 (49) | Free | Utilities | | [GoHighlander](https://appshunter.io/ios/app/gohighlander/id6498866335) | 5.0 (11) | Free | Utilities | | [SCE DR Alerts](https://appshunter.io/ios/app/sce-dr-alerts/id998152467) | 3.3 (38) | Free | Utilities | | [MySCE](https://appshunter.io/ios/app/mysce/id553317645) | 1.9 (1,325) | Free | Utilities | | [My Jurupa Valley](https://appshunter.io/ios/app/my-jurupa-valley/id1582235779) | 4.0 (2) | Free | Utilities | ## More apps by City of Riverside - [RivParks](https://appshunter.io/ios/app/rivparks/id1565370404) All apps by City of Riverside: https://appshunter.io/developer/378014414 ## Related topics [311 riverside](https://appshunter.io/ios/topics/311-riverside) · [fontana 311](https://appshunter.io/ios/topics/fontana-311) · [carson 311](https://appshunter.io/ios/topics/carson-311) · [riverside red x](https://appshunter.io/ios/topics/riverside-red-x) · [150 north riverside](https://appshunter.io/ios/topics/150-north-riverside) · [greeley311](https://appshunter.io/ios/topics/greeley311) · [city of mobile 311](https://appshunter.io/ios/topics/city-of-mobile-311) · [311 corpus christi](https://appshunter.io/ios/topics/311-corpus-christi) · [spokane valley 311](https://appshunter.io/ios/topics/spokane-valley-311) · [city of hesperia](https://appshunter.io/ios/topics/city-of-hesperia) · [311 sacramento county](https://appshunter.io/ios/topics/311-sacramento-county) · [carlsbad connects](https://appshunter.io/ios/topics/carlsbad-connects) · [311 app sacramento](https://appshunter.io/ios/topics/311-app-sacramento) · [riverside](https://appshunter.io/ios/topics/riverside) · [city of cupertino](https://appshunter.io/ios/topics/city-of-cupertino) · [san marino service request](https://appshunter.io/ios/topics/san-marino-service-request) · [311 app mcallen](https://appshunter.io/ios/topics/311-app-mcallen) · [cupertino 311](https://appshunter.io/ios/topics/cupertino-311) · [metropolitan sewer district](https://appshunter.io/ios/topics/metropolitan-sewer-district) · [311 app](https://appshunter.io/ios/topics/311-app) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*