# 311 Toronto > Report and track city service requests with location and photo support. (iPhone/iPad app by City of Toronto.) - Source: https://appshunter.io/ios/app/311-toronto/id1558520141 (this page in markdown: same URL + `.md`) - Developer: [City of Toronto](https://appshunter.io/developer/1435629070) - Category: Productivity, Utilities - Price: Free - Rating: 5.00/5 from 2 App Store ratings · 44 written reviews indexed - Age rating: 17+ - Requires: iOS 15.1 · 24 MB - Languages: American English - Released: 2022-01-24 - Data updated: 2026-08-25 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/311-toronto/id1558520141/reviews.md ## What is 311 Toronto? Connect with 311 Toronto while on the go using the device and channel of your choice, 24 hours a day, seven days a week, 365 days a year. Use the app to make requests for more than 600 different services including Animal Services, Bylaw Violations, Service Complaints, Graffiti Removal, Noise Complaints, Road Maintenance and Traffic Safety, Tree Maintenance, Waste Collection, Water and Sewer Services and Winter Maintenance and more. Use the location-based technology on your smart phone to report a problem and easily attach a photo to show exactly what you are looking at. Track your service request using your unique reference number and opt-in for text message (SMS) or email notifications to receive instant status updates of your request. Easily book, reschedule or cancel appointments for select services. Connect directly with a Customer Service Representative through the 311 Live Agent chat function. Review and explore open service requests in public spaces through the new Explore Map function which allows you to see open requests within 8km of your location. Use the expanded knowledge base and enhanced search function to find the information about City services and programs you are looking for quickly and easily. ## Key features - Submit service requests - Attach photos and location - Track request status - Book/cancel appointments - Live agent chat - Explore open requests map - Search city services ## Recent user reviews (10 of 44) All indexed reviews: https://appshunter.io/ios/app/311-toronto/id1558520141/reviews.md ### 3/5 — World but tedious *2026-06-30* Why can’t the app save and automatically fill out the report form contact details? It’s really tedious doing this for every request ### 1/5 — Unusable…‽ *2026-05-02* May 2026. Downloaded App, first thing I click on is “Frequent Requests” to report a pothole. This is what I get: “Error Request create feature is currently unavailable, please try again later. 400, message:” ### 2/5 — Review *2026-03-11* App always reverts to the homepage when trying to upload photos. Have to start service request all over again . ### 1/5 — Doesn’t work *2026-02-22* You can’t enter an intersection to create at ticket for road work. Just awful. Please fix Olivia broken just like other services. ### 2/5 — More work needed *2026-01-29* Hey developers, (1) why do I have to manually enter my address/phone info when my iPhone happily populates it for all other apps/websites? (2) where’s the option to request more options? Ie., there’s nothing related to bike lanes (except for snow clearing). Not just cars use our roads! ### 1/5 — Siding of a building was falling *2025-11-16* Tried reporting that metal siding of an apartment building was falling off because of wind but they make it so difficult to report issues. Had to go through 16 pages of questions then had to give full access to my photos to add a picture, went back to the app and it wiped all my progress. Ended up not reporting it. They make it difficult for people to care ### 1/5 — Breaks *2025-09-29* After putting all the information for request, it just exited with no notification ### 1/5 — request doesn’t work *2025-07-06* stops at 12/16. ### 1/5 — You are is a waste of time! *2025-03-10* Why you need to fill in your personal information every time? Why there are so many specific requests? Need to make it easier for people to fill it in under bigger range of issue Why you can’t see history of your requests and specific results?? Fire the people behind this app! And if you are not SPEAIFIC in your request 311 just closed the request!! ### 1/5 — You are is a waste of time! *2025-02-19, version 1.2.2* Why you need to fill in your personal information every time? Why there are so many specific requests? Need to make it easier for people to fill it in under bigger range of issue Why you can’t see history of your requests and specific results?? Fire the people behind this app! ## Frequently asked questions about 311 Toronto ### What does the 311 Toronto app do? The 311 Toronto app allows users to report issues and make requests for over 600 city services. It enables users to submit requests with photos and location data, track the status of their requests, and book or cancel appointments for select services. ### What are the key features of the 311 Toronto app? Key features include submitting requests for various city services, attaching photos and location information, tracking service request status with notifications, booking/canceling appointments, accessing a live agent chat, exploring open service requests on a map, and using an enhanced search function for city information. ### Is the 311 Toronto app free to use? Yes, the 311 Toronto app is free to download and use. The provided information indicates it does not have in-app purchases or ads, suggesting a completely free service for users. ### Who is the 311 Toronto app for? This app is designed for residents of Toronto who need to report problems or request services from the city. It's useful for anyone who wants to easily connect with 311 services, track their requests, and stay informed about city programs. ### How can I track my service request? Once you submit a service request through the app, you will receive a unique reference number. You can use this number to track the progress of your request. Additionally, you can opt-in for text message (SMS) or email notifications to receive instant status updates. ## Version history (last 5 releases) ### 1.3.0 — 2026-05-28 Bug Fixes and Updates ### 1.2.7 — 2026-02-17 Updates and Bug Fixes ### 1.2.6 — 2025-08-15 Bug Fixes and Updates ### 1.2.5 — 2025-05-23 Bug fixes ### 1.2.4 — 2025-05-02 Bug Fixes and Updates ## Apps similar to 311 Toronto | App | Rating | Price | Category | | --- | --- | --- | --- | | [Van311](https://appshunter.io/ios/app/van311/id1613580011) | — | Free | Productivity | | [My School Day](https://appshunter.io/ios/app/my-school-day/id1322032731) | — | Free | Productivity | | [Bluink eID-Me Digital ID](https://appshunter.io/ios/app/bluink-eid-me-digital-id/id1260676454) | 4.8 (217) | Free | Productivity | | [One RBC](https://appshunter.io/ios/app/one-rbc/id1527461018) | 5.0 (4) | Free | Productivity | | [Drivewise Canada](https://appshunter.io/ios/app/drivewise-canada/id1386151301) | 5.0 (1) | Free | Productivity | | [REALTOR.ca : Agents & Brokers](https://appshunter.io/ios/app/realtorca-agents-and-brokers/id1478005795) | 5.0 (2) | Free | Productivity | ## More apps by City of Toronto - [TOwaste – City of Toronto](https://appshunter.io/ios/app/towaste-city-of-toronto/id1435629371) All apps by City of Toronto: https://appshunter.io/developer/1435629070 ## Related topics [brampton 311](https://appshunter.io/ios/topics/brampton-311) · [fairhope311](https://appshunter.io/ios/topics/fairhope311) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*