# 311 Toronto — user reviews > 44 indexed App Store user reviews of 311 Toronto by City of Toronto, rated 5.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/311-toronto/id1558520141/reviews - App overview in markdown: https://appshunter.io/ios/app/311-toronto/id1558520141.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (13 of 44) ### 1/5 — Says app needs to be updated but I have the latest *2024-02-24* Tried reinstalling. But the app is unusable ### 1/5 — Crashes when trying to submit request anonymously *2024-02-01* Tried to submit a graffiti removal request, however, when I select that I’d like to proceed anonymously, the app crashes. ### 1/5 — Doesn't work *2023-10-11* The app doesn't work. I hope you fix this soon. ### 2/5 — Very buggy *2023-10-06* - When opening the app, it shows the Toronto logo with no loading spinner or other info for up to a minute. -Trying to order a replacement green bin. Get to step 3 which says “select your bin below” and an empty list, with no way to proceed. ### 1/5 — Doesn’t load *2023-10-01, version 1.0.1* App won’t load on iPhone - just sits at Toronto opening screen - ### 1/5 — Network error *2023-09-18, version 1.0.1* Like most people complaining in the reviews. I keep getting a network error when I’m the middle of creating a request. Unfortunately this means I have to keep restarting and getting no where. ### 1/5 — Waste of time *2023-08-16, version 1.0.1* Spent an hour creating a request. Then it took me to my settings to give app permission to access my photos. And then the whole request disappeared and I was back to the homepage. Very frustrating ### 1/5 — Network Error nothing works *2023-08-07, version 1.0.1* It’s been over a year and there is still a network error and you can’t create any requests with the app, what is the point of this app? Sad that this isn’t working and worse that no one fixing it. ### 1/5 — This is a truly terribly designed app. *2023-07-30, version 1.0.1* This is an awful example of how to use technology to engage your citizens. Information architecture is incomprehensible. Functionality not obvious. Repeatedly asks user to re-enter same information. Appears to have been designed with goal to minimize interaction with Toronto residents. ### 1/5 — Alway show network error. Does not matter you are on wifi or lte. *2023-07-16, version 1.0.1* Does not matter you are on wifi or lte. Alway show network error ### 1/5 — keeps crashing *2023-07-13, version 1.0.1* i’ve deleted and redownloaded the app several times and it keeps crashing every time i get to the part of the request to enter an address ### 2/5 — No Racoon Section… Really?! *2023-05-26, version 1.0.1* So raccoons are on the TTC flyers but nowhere to be found in the 311 app? Deleted. ### 1/5 — Garbage *2023-04-24, version 1.0.1* Crashes every time I try to report something ## Most critical reviews (10 lowest-rated) ### 1/5 — Unusable…‽ *2026-05-02* May 2026. Downloaded App, first thing I click on is “Frequent Requests” to report a pothole. This is what I get: “Error Request create feature is currently unavailable, please try again later. 400, message:” ### 1/5 — Doesn’t work *2026-02-22* You can’t enter an intersection to create at ticket for road work. Just awful. Please fix Olivia broken just like other services. ### 1/5 — Siding of a building was falling *2025-11-16* Tried reporting that metal siding of an apartment building was falling off because of wind but they make it so difficult to report issues. Had to go through 16 pages of questions then had to give full access to my photos to add a picture, went back to the app and it wiped all my progress. Ended up not reporting it. They make it difficult for people to care ### 1/5 — Breaks *2025-09-29* After putting all the information for request, it just exited with no notification ### 1/5 — request doesn’t work *2025-07-06* stops at 12/16. ### 1/5 — You are is a waste of time! *2025-03-10* Why you need to fill in your personal information every time? Why there are so many specific requests? Need to make it easier for people to fill it in under bigger range of issue Why you can’t see history of your requests and specific results?? Fire the people behind this app! And if you are not SPEAIFIC in your request 311 just closed the request!! ### 1/5 — You are is a waste of time! *2025-02-19, version 1.2.2* Why you need to fill in your personal information every time? Why there are so many specific requests? Need to make it easier for people to fill it in under bigger range of issue Why you can’t see history of your requests and specific results?? Fire the people behind this app! ### 1/5 — Trash *2025-02-18* Submitted a request for clearing the snow that has hardened and is blocking vehicles. The marked it closed or completed but the expected delivery date is Feb 18, 10:15 pm? The snow/ice mountain is still there. Knew this service is useless. 0 stars if I could. ### 1/5 — Absolute garbage *2024-07-04* I beg you to test this stuff before releasing. Wasted 20 mins to fill out a request. Breaks on an iPhone SE (3rd gen) screen dimensions. Pages bleeding into the next, can’t even finish a f service request. ### 1/5 — Not easy to report complaints *2024-04-22, version 1.2.2* App supposed to make report complaint easier for toronto residents and work on those issues as soon as possible BUT this app doesn’t seem to do that! ## Most praised reviews (10 highest-rated) ### 5/5 — great app *2024-11-04* excellent ### 5/5 — While the app could improve, appreciate it *2024-05-12* The app could be improved (a few bugs), regardless I’m grateful that it exists — and grateful to the city staff that support process requests in the background. ### 5/5 — Great foundation needs work and a new icon. *2022-10-18, version 1.0.1* Great app foundation and functions well enough but it needs a new visual identity, app icon as the titles states. Put the CN tower on the icon to distinguish it from the 100’s of other 311 apps Add a in progress tab to track requests made and a share ability to share the requests on iMessage to family members. ### 5/5 — Noise Complaints *2022-01-25, version 1.0.1* Section for noise complaints? Is that for the police or city? ### 3/5 — World but tedious *2026-06-30* Why can’t the app save and automatically fill out the report form contact details? It’s really tedious doing this for every request ### 3/5 — Please make this more animal friendly! *2024-11-18* I do not like that the app lumps “animals, insects, and pests” in one category, and the first service request is for “coyote attacks”. That is very negative and poses coyotes as “pests”. I would suggest taking off this request along with “coyote posing a threat to public safety”. Most animal bites are dog bites, and I feel this app provides a fear based approach rather than a coexistence one. Please remove the negative coyote information (the coyote sightings form is fine though) and lump all animal bite complaints under one category (with an option for stray or wild animal bite). Remove the word “pest” from the Animal Services Request Form, put attacks and bites lower down (currently this is the first thing on the request form), remove the Coyote category and replace it with a category called Wildlife, add Lost Animal Report, Found Animal Report, and Animals Available to Foster or Adopt. “ Adopt or Foster” should come before “attacks”, and the word “attack” should be replaced with “bite”. Also, provide an option to additionally and simultaneously contact Coyote Watch Canada, Toronto Wildlife Centre, and National Wildlife Centre. ### 3/5 — PHOTO UPLOAD DOESN'T WORK *2024-09-15* Please fix this bug!! Unless you allow 311 to access you're entire photo library, it won't allow you to upload photos for service requests. When you select "add photos" on iOS to a request, it takes you to your phone settings. Regardless if you have allowed 311 access, chosen photos only option doesn't work and keeps you in a looping cycle of trying to get it to attach to a new service request. ### 3/5 — More work needed *2022-10-13, version 1.0.1* Hey developers, (1) why do I have to manually enter my address/phone info when my iPhone happily populates it for all other apps/websites? (2) where’s the option to request more options? Ie., there’s nothing related to bike lanes (except for snow clearing). Not just cars use our roads! ### 2/5 — Review *2026-03-11* App always reverts to the homepage when trying to upload photos. Have to start service request all over again . ### 2/5 — More work needed *2026-01-29* Hey developers, (1) why do I have to manually enter my address/phone info when my iPhone happily populates it for all other apps/websites? (2) where’s the option to request more options? Ie., there’s nothing related to bike lanes (except for snow clearing). Not just cars use our roads! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*