# 311Direct

> Mobile app for Miami-Dade residents to report neighborhood problems to the 311 Contact Center. (iPhone/iPad app by Miami-Dade County.)

- Source: https://appshunter.io/ios/app/311direct/id378130673 (this page in markdown: same URL + `.md`)
- Developer: [Miami-Dade County](https://appshunter.io/developer/378130677)
- Category: Utilities, Productivity
- Price: Free
- Rating: 2.90/5 from 9 App Store ratings · 44 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 51 MB
- Languages: American English
- Released: 2010-07-18
- Data updated: 2026-07-06
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/311direct/id378130673/reviews.md

## What is 311Direct?

311Direct is a mobile application which enables the residents of Miami-Dade County to report neighborhood problems and code violations to the 311 Contact Center.

Users can attach a photo of the problem

Submit relevant details

Choose to remain anonymous or provide their contact info for follow-up

Check the status of their submitted reports

Create a profile for fast reporting

Use Ask 311 to contact the call center

## Key features

- Report neighborhood problems
- Submit code violations
- Attach photos to reports
- Track report status
- Anonymous reporting option
- Create user profiles

## Recent user reviews (10 of 44)

All indexed reviews: https://appshunter.io/ios/app/311direct/id378130673/reviews.md

### 5/5 — Terrible app

*2026-06-08, version 6.0.2*

After the new update we are not able to open new case , look like they do not want to receive to many requests , is no way that we can download a picture or after completing all the questions sent the request to the server

### 1/5 — BUGGY

*2026-05-19, version 6.0.2*

This is so LAME. Add a new report, enter details - CONTINUE button does NOTHING. How can you release something so buggy and not be aware of it. What are the developers doing and why isn’t there any proper QA and oversight.  So STUPID!!!

### 1/5 — Requests won’t submit

*2026-05-16, version 6.0.2*

The app malfunctions a lot, which prevents you from submitting issues. It doesn’t works, there are bugs/ issues that seem to go unnoticed like the app not allowing a request to be filed - if you spend too much time on the app or try to submit more than one request you’re unable to and are now unable to submit any request at all.

### 1/5 — Not working

*2026-05-04, version 6.0.2*

It is impossible to create a ticket using this app on iPhone. It gets stuck in the middle and that’s it.

### 1/5 — Major security data concerns

*2026-01-10, version 6.0.1*

I can see all requests submitted, closed, cancelled. If images were uploaded. How did this get approved. I can't even submit a bulky pick up request, it keeps crashing, returns BULKAPPT app no available.

### 2/5 — Stuck in a repetitive cycle

*2025-12-09, version 6.0.1*

The app loops a lot, which prevents you from submitting issues. I generally works, but there are bugs/issues that seem to go unnoticed like the app looping - asking the same questions over and over and submitting.

### 1/5 — Doesn’t work.

*2024-02-21, version 4.5.0*

Spend your time documenting infractions just for a subpar app to constantly give you errors saying to “check your connection and try to send again” nonsense.

### 1/5 — App Crashes

*2020-11-25, version 3.3.0*

Lately the app has started to crash when you click on maps.  Can’t use the app correctly anymore no matter how many times I try to delete and re-download

### 1/5 — The App crashes when clicking on the map when trying to report trash pickup.

*2020-11-18, version 3.3.0*

The App crashes when clicking on the map when trying to report trash pickup. I’ve deleted and downloaded the app twice.

### 1/5 — Doesn’t work

*2020-11-06, version 3.3.0*

Ugh

## Frequently asked questions about 311Direct

### What does 311Direct do?

311Direct is a mobile application designed for residents of Miami-Dade County. It allows users to easily report neighborhood problems and code violations directly to the 311 Contact Center. The app facilitates the submission of necessary details and visual evidence to ensure effective communication with the county services.

### What are the key features of 311Direct?

Key features include the ability to report neighborhood problems and code violations, attach photos to submissions, provide relevant details, and check the status of submitted reports. Users can also choose to report anonymously or provide contact information for follow-up and create a profile for faster reporting.

### Is 311Direct free to use?

Yes, 311Direct is a free application. There are no costs associated with downloading or using the app to report issues to the Miami-Dade 311 Contact Center. The app does not have in-app purchases or advertisements.

### Who is 311Direct for?

This app is specifically for residents of Miami-Dade County. It serves individuals who want to actively participate in maintaining their neighborhoods by reporting issues such as potholes, graffiti, or other code violations to the appropriate county authorities.

### How can I report an issue anonymously?

When submitting a report through 311Direct, you have the option to choose whether to remain anonymous or provide your contact information. Selecting the anonymous option ensures your personal details are not shared with the 311 Contact Center for that specific report.

## Version history (last 5 releases)

### 6.0.2 — 2026-02-18

API upgrade and bug fixes

### 6.0.1 — 2025-11-21

Bug fixes and enhancements.

### 6.0.0 — 2025-11-07

Bug fixes and improvement

### 5.0.3 — 2025-03-12

minor enhancements

### 5.0.2 — 2025-01-28

bug fixes

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## More apps by Miami-Dade County

- [GO Miami-Dade Transit](https://appshunter.io/ios/app/go-miami-dade-transit/id464426407)
- [MIA Airport Official](https://appshunter.io/ios/app/mia-airport-official/id941208578)
- [Miami Pets](https://appshunter.io/ios/app/miami-pets/id1030001888)
- [Community on Patrol](https://appshunter.io/ios/app/community-on-patrol/id1064117479)
- [Miami311](https://appshunter.io/ios/app/miami311/id1072182068)

All apps by Miami-Dade County: https://appshunter.io/developer/378130677

## Related topics

[miami dade water and sewer](https://appshunter.io/ios/topics/miami-dade-water-and-sewer) · [miami dade county](https://appshunter.io/ios/topics/miami-dade-county) · [mdc solid waste](https://appshunter.io/ios/topics/mdc-solid-waste) · [dade county](https://appshunter.io/ios/topics/dade-county) · [miami-dade clerk of court](https://appshunter.io/ios/topics/miami-dade-clerk-of-court) · [la311](https://appshunter.io/ios/topics/la311)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-06.*