# 311SA — 311SA

> Civic engagement app for reporting non-emergency city issues and earning rewards. (iPhone/iPad app by City of San Antonio Texas.)

- Source: https://appshunter.io/ios/app/311sa/id1391123698 (this page in markdown: same URL + `.md`)
- Developer: [City of San Antonio Texas](https://appshunter.io/developer/1391123697)
- Category: Social Networking
- Price: Free
- Rating: 2.30/5 from 122 App Store ratings · 65 written reviews indexed
- Age rating: 12+
- Requires: iOS 15.1 · 51 MB
- Languages: American English
- Released: 2018-07-02
- Data updated: 2026-07-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/311sa/id1391123698/reviews.md

## What is 311SA?

See anything you want to improve in your community? San Antonio’s 311SA is the first social network for civic engagement where you can report non-emergency issues, such as potholes or graffiti while earning points and rewards. 

Interact with your city by using the 311SA mobile app to: 

Flag it: Snap a photo, select an issue from a list of 311 service request types, report it to your city.

Monitor: Monitor the progress the city is doing on your reports in real-time. Receive updates as it gets fixed!

Get Rewards: Engage with your city, get points, earn rewards, and reach new levels of engagement.

Build Community: Follow your Urban Feed! Vote up urgent issues, and share it on Facebook and Twitter to rally support.

## Key features

- Report non-emergency issues
- Track report progress in real-time
- Earn points and rewards
- Engage with city updates
- Share issues on social media
- Vote up urgent issues

## Recent user reviews (10 of 65)

All indexed reviews: https://appshunter.io/ios/app/311sa/id1391123698/reviews.md

### 1/5 — Crashes 24/7

*2026-05-15, version 3.1.20*

I have never successfully used the app without a crash

### 3/5 — Needs basic categories

*2026-03-18, version 3.1.20*

Can we get a category for broken playground equipment? I had to file things in electrical to make a report. 

And the app support button is a broken link.

### 1/5 — Vague categories and unresponsive app

*2025-09-01, version 3.1.10*

I haven't had this app 1 day, and it's stuck on a screen as I've been trying to report a stoplight timing issue.  It was cumbersome to get to the actual details of reporting, and now the app has stopped progressing forward in the program.  Bleh.  With a city of 3 million ppl, this app should be better programmed.

### 2/5 — Good concept, poor execution.

*2025-07-28, version 3.1.8*

Had used the previous version with success. Attempted to sign up with a new account on this new version of the 311 app, and unable to get past the 6-digit code confirmation. Despite entering the correct code, receiving “incorrect code” errors, even after having new codes resent. 
Can’t even get signed in to use the actual app now.

### 1/5 — Signup doesn’t work

*2025-07-03, version 3.1.8*

The process to validate a code sent via email is not working

### 1/5 — Does not work

*2025-07-03, version 3.1.8*

They say sending a4 digit code to email but it requires a 6 digit code and sends a 6 digit code. When trying it in, it says the code is wrong. Tried multiple times.

### 2/5 — Trash cans

*2025-06-30, version 3.1.8*

It is nearly impossible to request different size cans… I imagine it’s because if you downgrade they make 1/2 as much money. But, there’s a section for damaged ones, just add a size change option. My word. And it’s no where online either. Have to call. The report was easy enough and I imagine would be for other things too… just please add this option.

### 2/5 — Not enough categories

*2025-05-19, version 3.0.33*

No applicable categories for some issues.

### 1/5 — Still useless

*2025-03-24, version 3.0.18*

So much wasted time filing reports that disappear once I submit. Wonder how much $$ spent on this worthless app.

### 3/5 — Getting there.

*2025-02-08, version 3.0.18*

Needs improvement. Lots of opportunity still. One glaring issue is lack of ease in movement from pages/areas.  Add back button or ability to tap path or something.  For incidents in map view, how about when tap map area a numbered listing of incidents in 2 mile radius automatically displays with open button next to each one and referenced number displayed on map.

## Frequently asked questions about 311SA

### What does the 311SA app do?

The 311SA app allows users to report non-emergency issues within their community, such as potholes or graffiti. It also enables users to monitor the progress of their reports, earn points and rewards for engagement, and interact with a social feed of city updates.

### How can I report an issue using the app?

To report an issue, you can snap a photo of the problem, select the relevant issue type from a list of 311 service requests, and submit it to the city. The app facilitates easy reporting by guiding you through these steps.

### Is the 311SA app free to use?

Yes, the 311SA app is completely free to download and use. There are no in-app purchases or ads mentioned, indicating a free service for users.

### What kind of rewards can I get?

By engaging with your city through the app, you can earn points and reach new levels of engagement. These points and rewards are part of the app's gamified approach to civic participation.

### Can I see the status of my reported issues?

Yes, the app allows you to monitor the progress of your reports in real-time. You will receive updates as the city addresses and fixes the reported issues, keeping you informed throughout the process.

## Version history (last 5 releases)

### 3.1.20 — 2025-12-03

Thanks for using 311SA! This update includes performance enhancements and stability improvements to give you a smoother experience when reporting issues in your community.

### 3.1.10 — 2025-08-20

We're always working to make 311SA better for you! This update includes performance improvements and bug fixes to ensure a smoother, more reliable experience. Thank you for using 311SA to stay connected with your community

### 3.1.8 — 2025-06-20

We're constantly working to make 311SA better for you. This update includes performance enhancements, bug fixes, and improved user experience to ensure smoother access to city services.
Thank you for using 311SA to stay connected with your community. Update today to enjoy the latest improvements!

### 3.0.33 — 2025-04-29

We're constantly working to improve 311SA. Enjoy a faster and more reliable app with this latest version.

### 3.0.18 — 2025-02-03

We're continuously working to enhance your experience with performance improvements and bug fixes. Thank you for being part of the 311SA community!

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## More apps by City of San Antonio Texas

- [mySAPL](https://appshunter.io/ios/app/mysapl/id937304494)
- [Ready South Texas](https://appshunter.io/ios/app/ready-south-texas/id1090438177)
- [SAPark](https://appshunter.io/ios/app/sapark/id1455670375)
- [San Antonio Fire Department.](https://appshunter.io/ios/app/san-antonio-fire-department/id1553548900)
- [SATip](https://appshunter.io/ios/app/satip/id6746278192)

All apps by City of San Antonio Texas: https://appshunter.io/developer/1391123697

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-26.*