# 311Somerville

> App for reporting city quality-of-life issues in Somerville, MA. (iPhone/iPad app by City of Somerville.)

- Source: https://appshunter.io/ios/app/311somerville/id1086636902 (this page in markdown: same URL + `.md`)
- Developer: [City of Somerville](https://appshunter.io/developer/1464972606)
- Category: Productivity, Utilities
- Price: Free
- Rating: 2.25/5 from 4 App Store ratings · 7 written reviews indexed
- Age rating: 4+
- Requires: iOS 13.0 · 25 MB
- Languages: English
- Released: 2016-02-26
- Data updated: 2026-07-28
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/311somerville/id1086636902/reviews.md

## What is 311Somerville?

Residents and visitors who spot a pothole, an unshoveled sidewalk, or other quality of life issues in Somerville Ma can now report them to the City immediately using the 311Somerville App from QScend Technologies.

## Key features

- Report potholes
- Report unshoveled sidewalks
- Report quality of life issues
- Submit reports to the city
- For residents and visitors

## Recent user reviews (7 of 7)

All indexed reviews: https://appshunter.io/ios/app/311somerville/id1086636902/reviews.md

### 1/5 — Can’t sign in

*2024-12-23*

Nothing happens when I click the sign in button

### 2/5 — Photo uploads failing

*2024-12-20*

Uploaded photos just vanish. I opened a support ticket and the company building this app says they are limited to 3mb file size. Basically any phone in 2024 will take a larger size photo. Setting aside that this is an absurd limit and they could auto resize for you before uploading, they could at least tell you there is an issue instead of just failing silently. 

Also, many times when I go to open a ticket it’s showing a zoomed out map of US. Would be much better to auto zoom in to current location, or provide a button to do so.  Or even pull location from photo uploaded.

### 5/5 — It works

*2024-08-02*

Seems like they fixed the sign-in issue. Thanks, Somerville!

### 1/5 — Unable to sign in

*2024-07-22*

The sign-in button doesn’t work. Password reset doesn’t work either. I just want to report potholes :(

### 4/5 — Works with iPhone SE 2020 using iOS 14.6

*2021-07-20*

The latest review I saw said the app no longer works. They have updated it and as of this review (July 20, 2021) the app now works.

I used it to report some rat sightings.

Please note you need to make an Report2Gov account (you can do so through the app.) 

It requires using a first name, last name, email and password, and then you need to verify the email by clicking a link that is sent to your email when you register.

### 1/5 — Does not work!

*2021-04-08*

I’ve tried using the Somerville 311 app a number of times in the past year and it is broken. On the Details screen, the comments field is not visible, and when you tap the Create Request button a popup appears saying the comments field is required, so you cannot proceed/submit the report.

### 5/5 — So Progressive

*2017-02-10*

It feels so progressive to have Somerville app with the tab "Your Government". I moved to Somerville from Los Angeles and should say Boston making a great job at implementing digital tools on government and transport level. I love the app!

## Frequently asked questions about 311Somerville

### What is 311Somerville used for?

311Somerville is used by residents and visitors to report quality-of-life issues such as potholes or unshoveled sidewalks directly to the City of Somerville.

### Is 311Somerville free to download?

Yes, 311Somerville is available for free on supported devices.

### What devices support 311Somerville?

311Somerville is available for iPhone and iPod devices.

### How often is 311Somerville updated?

The app was last updated on April 12, 2024, with version 10.0.

### What is the age rating for 311Somerville?

311Somerville has an age rating of 4+.

### What do users think of 311Somerville?

User feedback for 311Somerville is limited, with an average rating of 2.3 stars from 4 ratings.

### Does 311Somerville have ads?

No, 311Somerville does not contain advertisements.

## Version history (last 5 releases)

### 10.0 — 2024-04-12

- Completely rebuilt application enhances both performance and stability, ensuring a smoother user-experience
- The submission process now supports more field types, providing greater flexibility and customization
- Implemented a 'Request Type' search function to quickly filter out types
- accessibility features, catering towards a broader spectrum of users
- Expanded language options for increased global accessibility and user convenience
- Implemented new and improved places search

### 6.7 — 2020-02-11

Bug and layout fixes
Fixes for push notifications not working

### 6.4 — 2019-11-06

Bug fixes related to iOS 13

### 6.2 — 2019-05-24

Updated for iOS 12
Bug fixes

### 4.6 — 2016-04-26

- Updated buttons

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## More apps by City of Somerville

- [Somerville PD](https://appshunter.io/ios/app/somerville-pd/id1560219481)
- [Somerville Waste Wizard](https://appshunter.io/ios/app/somerville-waste-wizard/id6448712049)

All apps by City of Somerville: https://appshunter.io/developer/1464972606

## Related topics

[somerville 311](https://appshunter.io/ios/topics/somerville-311) · [somerville](https://appshunter.io/ios/topics/somerville)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-28.*