Excellent experience
I am hooked! I have been shopping at Net a porter app for a while now and I absolutely love it! It’s a great experience and the service is fabulous! I stopped going to stores as I can find almost all updates to my wardrobe right here!
❤️ best shopping experience online!
I think the photos, the styling, the models highlighting the looks, the selection and the overall ease of this site have made it a go to. I appreciate the size tips/guidance and transparency of the sizing on the model. It takes online shopping to a whole new level. Thank you !! 😘
Cart is Fickle
I have on a few occasions found something I really love, put it in my cart, and without warning me to check out or lose the item, the items would get deleted while I was browsing for other items. Bad system as it leaves the client feeling annoyed. It does not really allow you to select standard shipping, even on sale items, which makes me feel like they should just delete the options. Shipping is consistently delayed on next day orders.
Good presentation, quality products, fair return policy.
Good presentation, quality products, fair return policy.
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So easy!
Went into the site as a guest to check it out and bought a very basic item. Found it so easy to order and very user friendly. Will definitely be back as a registered user!
XXXL
The buyers need to buy more selection for larger sized women. I just had a baby and finding it hard to find high fashion clothing in my size. Fashion should be for all sizes. I’m a size 14 US if your wondering.
Duties and Taxes
The duties and tax calculations are very confusing. The amounts change at checkout with no indication of which portion is the duties and taxes vs the cost of the good.
Packing of orders
Hello
I have just received an order today and I felt the need to draw your attention to my delivery.
The 3.1 Phillip lim embellished sandels have obviously been sent to another customer and the tissue and box were ‘rather tatty ‘ to say the least! - I feel they should not have been sent to me in that condition, the box and it’s contents did not reach me in perfect condition and did not look like a ‘new pair of expensive shoes’ very disappointed - very unusual for yourselves, normally your service is second to none.
I did ring your customercare yesterday as soon as I received the order, and send you images in due course
Perhaps you can enlighten me why this was?
Kind Regards
Polly
I have just received an order today and I felt the need to draw your attention to my delivery.
The 3.1 Phillip lim embellished sandels have obviously been sent to another customer and the tissue and box were ‘rather tatty ‘ to say the least! - I feel they should not have been sent to me in that condition, the box and it’s contents did not reach me in perfect condition and did not look like a ‘new pair of expensive shoes’ very disappointed - very unusual for yourselves, normally your service is second to none.
I did ring your customercare yesterday as soon as I received the order, and send you images in due course
Perhaps you can enlighten me why this was?
Kind Regards
Polly
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Go-to spit to shop
Love how detailed this online website is- from the notifications of purchase and shipment to how they package your purchase as a gift. Very upscale and a wide selection very different from the other online websites. Quick shipping and great customer service.
Personal observations of a longtime customer
I have been on this site for years and years 2005 or 2006 maybe earlier . The good old days :) I used to be a vip customer but now -a -days there are many choices online.
I don’t find it’s curated as cohesively as it used to be . The clothes selections seem more random and they don’t all fit together both in placement/ order on site and as a grouping altogether. Sometimes the choices make no sense to me and I am quite the fashion person in a more laid back way now ,but I certainly have the knowledge ,and the eye.
It used to be a little more funky ,which appealed to me more , even in high end labels , but I guess that’s a financial decision .
I still purchase and look every Monday Wednesday and Friday but don’t find the experience as stimulating to my creativity .
Thank you
I don’t find it’s curated as cohesively as it used to be . The clothes selections seem more random and they don’t all fit together both in placement/ order on site and as a grouping altogether. Sometimes the choices make no sense to me and I am quite the fashion person in a more laid back way now ,but I certainly have the knowledge ,and the eye.
It used to be a little more funky ,which appealed to me more , even in high end labels , but I guess that’s a financial decision .
I still purchase and look every Monday Wednesday and Friday but don’t find the experience as stimulating to my creativity .
Thank you
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Dr
Net-a-porter contains the most stylish, elegant, fashionable clothes, shoes and accessories. A preview of how to wear an item and how to pair it with shoes is superb, creating a ready made image one can relate to. The site is easily searchable and user friendly. Your selected items are saved in shopping cart for several days unless it is sold out. Enjoy your experience.
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