Leave a Review Pizza Hut
Difficulty with app.
App wouldn’t allow ordering a pizza from the value menu. Must order minimum 2 items to order from the value menu. Very slow process. Tried to order 1 pizza from the value menu and an order of breadsticks. Tried 3 times. Each time app read that an error had occurred. Deleted trying to order a pizza and just ordered the breadsticks and a dessert. Success. Went back an tried to add a pizza from the value menu. Same message. An error had occurred. Removed the request for the pizza from the value menu and then was able to order the breadsticks and the dessert. This occurred also, the last time I tried to order a pizza from the value menu. Also, on new version of the app, there is no way, that I have found, to be able to order additional sides of dipping sauces. Used to be able to do this on the old version of the app. Went to the website, to try to place order, since I was having such a difficult time with this app. The website was even more difficult to use. Don’t have the inclination to go through all of the problems encountered when trying to use the website. Trying to order online makes one worn out and weary. Use up an employee’s time by calling the restaurant and placing order over the phone? Or just order from another pizza restaurant?Show lesscarry out meal lover
App Has Some Problems
First, a disclaimer. I am not an expert on using this app so there may have been a way to fix my problem that would have been clearer for someone who has used it more often. If there is, please let me know. Using IPAD app.
I was in the app and put a Tastemaker in my cart. Then I tried to order another pizza (not a Tastemaker)and a pizzone but for some reason it would not let me switch from a large pizza 3 top to a medium bbq chicken. I tried going clicking “menu” several times but nothing worked until I cleared the cart and started over completely, put in the pizzone and the bbq pizza first, and then added the Tastemaker pizza. Irritating to say the least.
Then, I proceeded to pay for the pizza. I had two gift certificates that I wanted to use. Put in the first no problem but then discovered that the app does not take more than one. I tried a couple of times to “add a gift card” with no success and ended up using a credit card. This results in having several lower balance gift cards sitting around instead of being able to use them up. Other apps have the ability to add two or three gift cards in a transaction, why not Pizza Hut?Show lessGigi2975
Love Pizza Hut. Hate the App and Contact Options.
Love Pizza Hut. Hate the app. Hate the contact options. We have had numerous times we were ready to order and in the checkout, only for the app to say our location doesn’t deliver or online delivery not available at this time.
We have talked to the local restaurant manager on duty, who was more than kind and considerate. They have told us they DO deliver and provide online orders so they were not sure why it wasn’t available.
We have Hut Rewards we have tried to use only to be told they failed. Tried to write an email and it said it wouldn’t send. Tried to call the contact number and waited on hold for 30+minutes.
Wish there was some sort of compensation for all our trouble as we continue to try to be faithful customers to our local Pizza Hut but seem to receive repeated slaps in the face.Show lessDewdirtnsand
Horrible experience!
I haven’t been to try a pizza of any kind from Pizza Hut years because there is always some sort of snafu with every order I place. This time the app deleted the pizza I ordered and only sent an order for the two dipping sauces I had also ordered. When I got to the store to pick up my order the lady informed me that she had my order of two dipping sauces ready, yet was completely uninterested in the fact that there was nothing on the order to dip in said sauces. If I worked in owned managed a pizza store I think something like would trigger the thought that there was some sort of error and I have a chance to $15 to the order not further alienate a customer by sheer thoughtlessness and laziness. So needless to say, Pizza Hut has once again confirmed my long standing thought that I should never order from there again. The Detroit style intrigued me but the complete lack of customer service and care for the customer has once again made me a person who will actively try to convince folks to mot eat there. Take care Pizza Hut I know you really won’t care about this or probably even read it! ✌🏻Show lessjbhill02
Love the pizza - hate the app
Let me just add this as a foreword that I really love pizza hut’s pizza and this review isn’t about the quality of the service. Rather, I’m here to talk today about how annoying this app is. Whenever I use the app, each selection I choose either results in an extended wait period while the next screen loads or …. absolutely nothing. No in between - nothing ever seems to load quickly, ever. Last night, I attempted to order through the app and, not only would the app not recognize my account, but the app didn’t recognize that there were any pizza huts in the area for me to pick up from! I tried multiple times inputting my address, only to either be told “there are no pizza huts in your area” OR the app would show pizza huts near me, but then never let me click on them to move forward with the order. I ended up having to call the store directly - well , not directly because Pizza Hut outsources their order service now. (Crazy! Haha.) which was equally a bad experience. (Classic customer service - waiting 7 minutes to order a pizza????) All in all, was very frustrated by the whole situation that could’ve been avoided if the app was just programmed better.Show lessUnfamouslySarah
Would be great if it worked…
The points are nice and the interface is very easy to use but it’s pretty buggy and gives a lot of error messages and “temporarily unavailable” flags (although to be fair, the unavailable flag might be something the restaurant location did and isn’t a fault of the app). I can’t think of one time I’ve opened this thing to order dinner when I didn’t end up frustrated at having to call it in and wait on hold.
Additionally, the full menu is NOT technically available, as there’s never an option to order the Udi’s gluten free pizza (for my son who has Celiac). I used to be able to order it through the website instead of the app but now the website just directs you to the app which doesn’t offer it. I even tried to circumvent it by going into my order history and re-ordering the gluten free pizza but it just gives me an error message.
I want to like this because it really is a good looking UI but I think at this point I’ve resigned myself to just having to call in my order every time.Show lessAmandarine
Great Pizza, Glitching Service
Download the app a couple weeks ago, earn enough for an “Any Large Pizza”. Had continuous great service and the Pizza is in my opinion, the current best of the big name brand pizza places. However, when I redeemed my order, would not let me redeem my points for the first half of the day and kept telling me to try again later, then found out you need to have a $11 minimum order for delivery. You can’t just pay delivery fee for a free pizza. The app said it would take about 27-31 minutes to make and deliver. It took them an hour and a half and some how the app glitched and turned banana peppers into pineapple. Called the store to have it fixed and they said the problem was my fault and kept implying that there’s nothing they can do. I had several great orders from this company over the last two weeks, so I say be careful with the app.Show lessOtto Moko
Yasmin Riley
I called Pizza Hut on Abercorn street , the young man was very short , and unprofessional. I thought that I could call up there order my pizza and pick it up . I was told that I could not do that I had to download the app to place an order, so that’s what I did. I got there to pick up my pizza and there was another customer that call made the order and was picking it up . The customers was upset that he order a medium pizza and it costed 20 dollars . When I got up to the counter I could tell this was the same young man I spoke to earlier. He did not greet me all he asked was “What’s your name , and what’s your number “ He was very short , with no customer service, and as unprofessional as he was over the phone. I now see why I stop buying pizza from Pizza Hunt . As I was walking out the other customers came out behind me , and asked how much did you spend on your pizzas, and I told him , and I went on to say I see why I don’t buy Pizza from Pizza Hut . There was two employees just standing outside talking they heard the conversation and acted like we were bothering them , for come up here to buy Pizza from Pizza Hut. ThankShow lessMarquenita
Needs so much work..
Overall I think the user interface of the app is mostly fine. My biggest issue is the vague error messages you give. “Oops, something went wrong” this error message can mean anything from, the app itself has a glitch or the restaurant you’re trying to order from doesn’t have one of the menu items or ingredients you were trying to select. Good luck figuring out which it is!
Half my time spent ordering on the app, is just me randomly changing every ingredient and every menu item to try and figure out where the problem in my order is. For example today when I tried to use the app, the error message apparently meant that they no longer had personal pan pizza crust. And the only way I found that out was when I tried to place my order over the phone. The representative on the phone was able to see that the restaurant location no longer had personal pan pizza crust available today.
Either create a live inventory system where users can see what is and is not available at the restaurant or don’t have an app. Plenty of other restaurants are able to do this. There’s no reason why Pizza Hut can’t.Show lessHeadmasterSnape
Worst app ever!!
This app is terrible!! Takes you forever to trudge through putting together an order to find out that they have your location wrong & they automatically switched the store that you want to pick it up to another store in a different city & then you have to start all over again!! Argh!!!!! Then I tried to pay w Apple Pay which I have used successfully before & it won’t let it go through! So I typed in all my credit card info on 3 different debit/credit cards 4 or 5 times & it still doesn’t take my card!!! Then I get an alert that my card has been used for a Pizza Hut purchase but the app says nothing!! I finally called the store to verbally order the takeout pizza & I’m told I have to come down and order in person to use a credit card!!! I HATE THIS APP!! Even though it has worked before a couple of times, it is always confusing and frustrating!! And I LOVE Pizza Hut pizza!!! Not today! I’m ordering from anyone else than Pizza Hut!!Show lessMarshal Mel
