Leave a Review LastPass Password Manager
Clumsy and very hard to use
I’ve used last pass for many years. It’s nice to have one secure location to store passwords, notes, cc etc. It’s also great it can be accessed by mobile and desktop. Now the horrible things is the auto complete, on mobile it’s useless and always popping up in the way blocking the view. There no way to dismiss the worthless pop ups when they’re wrong. Also adding new never works on mobile, it’s just in the way. Desktop auto fill works about 2/3 of the time. But sometimes it will put in the wrong credentials and the website might lock you out. LastPass needs to fix the bugs and make it easier and less annoying to use. Update, it’s become increasingly annoying to use. It constantly locks out of your account and forces you to log in again with your master, then it might use an Authenticator app or might use your original setup email for 2FA which is a royal pain. Then when you finally get back in, now your Mobil settings are gone, like Face ID. So to re enable they will make you use your master pass again which you just used 1 minute ago to get where you are. I am so frustrated with this app, after many years invested I am looking for something better and less buggyShow lessJdmy77
Very poor, at least in the Apple world
Update: Good luck canceling your subscription using the FAQ/Support info. Circular, broken garbage. I now have to put in a request for a call FROM LastPass since you can’t call them. Run away!
This app may be good in the MS Windows world, but it’s awful in iOS and Mac OS. I appreciate functional limitations using privacy browsers or extensions (e.g., Duck Duck Go), but the app itself has significant bugs. As an example, on my iPhone I just now modified a password record and saved the changes. I received an app message saying my record was saved. I re-open the record, no saved changes. So in the use scenario where you remove an existing password in LastPass, replace it with a system-generated password, and use that system-generated password to update a website, when the record doesn’t save in LastPass, you’ve now updated your password with no way of seeing or knowing that new password. I thought this was only happening in iOS, but I’ve experienced on my Mac, as well. In LastPass’ defense, I have seen some of my updates in the password record after waiting a few minutes, but that’s unacceptable. I used a leading competitor’s product that displayed save changes immediately. Also, you cannot set share access (read only, edit, etc.) - Useless. My family’s moving off LastPass, and I cannot recommend.Show lessLinghLingh00
Loved it until lately
This has been a great app until recently. Now I can’t log in! My passwords are hostage!! Face ID has been unavailable for days and I even tried to reset my password. Password reset said it was successful, but new password doesn’t work either!
UPDATE: it’s been weeks since I’ve asked for help. The online help is pitiful in this instance. Because Face ID hasn’t been working (only on this app) and I can’t recall the Master Password (because I’ve used Face ID for so long I didn’t need to remember it) I can’t access their customer service!!! You can submit a ticket, but apparently no human ever reads the answers to the questions they ask you to complete. I used those spaces to plead with them of my issue and all I get is an automated response from a “No Reply” email address telling me that they’re waiting for my response. However, for me to respond, I need to log in to my account!! There also doesn’t seem to be an easy feature of “forgot your password?” That sends a link to your email to try and reset, like any other website or app does.
I hate sending negative feedback but I have no other recourse to try and get someone to actually help. My Passwords are being held hostage by this company which makes me question their intent with all my data and everything they have “locked” in the vault that I had access to for years!!Show lessAbsolutesformychildren
Beware, they locked me out.
I used LastPass for 7+ years. It did the job and I was ok with it even though there are glitchy things going on with the interfaces.
I used the app everyday, often multiple times a day. Last week, I went to sign in and had to reenter my master password. Nothing unusual, until it said I had the wrong MPW. After several attempts, on multiple devices, I started down the account recovery path. Face ID recover did t work, same with the one-time PW that I had set up. After two days, the app let me reset my MPW and showed that I was successful. I went to the email to verify my device and was successful. When I went to log in, it again errored out saying I have the wrong MPW. It is very difficult to reach support. After listing several URLs and other facts to prove it was my account, support said they can’t help because I have a free account. They also said to pay for premium, then they could help. To upgrade to premium, you must sign in. See the issue…
In the end, they extended a courtesy by offering a piece of help, they said “enter the correct password”. Sadly, I would have upgraded if I had access to my account. I am rebuilding my data base on another platform, and will recommend people to stay away from LastPass.
I believe LastPass is acting in bad faith, attempting to force users to upgrade to premium.Show lessGwarloc
Needs a lot of work
Being generous with 3 stars here. Why? Well, the main purpose here is remembering and autofilling login information. Although it does, but only through the browsers add on extension, which we have to be logged in to use. If you use many browsers: it will log you off when you log into another. Example: switching between chrome and Ms edge. The settings here aren’t effective. I have mine set to remain logged in on all devices. Nop. Doesn’t do that. If I move 3 feet away to my second desk top I need to start logging on again. iPhone app is more like a “bookmarks” directory, as so far it failed to remember and fill in anything. Unless I click on a website direct from the app. Painful. Another thing. That annoying forsaking icon on everything. I do a ton of data entry and this thing is blocking my view of the lines in all forms. I don’t want the form auto fill and clicked that off and makes no difference. If you are online filling a form: you got last pass icon blocking your lines. I paid for this already but I am deleting and losing my money. It’s way too painful. FYI. I also installed the desk top resident app. Have no idea what they have that whatsoever. It does: absolutely not a single thing. As I said. The product has a nice GUI. Easy to use. Only if it works and does what it supposed to do. Sadly. Not.Show lessPiker21
A big 3
When is Last Pass gonna straighten out their freaking problem recognizing my phone. It’s not my fault that I have an Apple phone which has security features that puts my phone in different places. But you would think that after verifying with two-step by email that would be enough. But o-no. You have to tell me over and over that you don't recognize my phone..
And today I went around and around in circles with Last Pass. It’s sent me an email to verify me. I clicked on verify and it said thank you. Then at the top it said login. So I clicked on it and logged into my account. Well guess what? It freaking said it didn’t recognize my login. Around and around and around. I bet I spent an hour .
And you want me to pay for premium ? Number one , I can’t ever talk to somebody. You make it too hard so that means you’re understaffed. You’re out there to make a big buck. I pay you a premium price and I can’t get help because you never have my problem in the help section. And another thing. You’re so understaffed that you have to get the community to do your work for you. are use LastPass for one thing and one thing only. It’s just a way for me to store my passwords without having to write them down and hide them in my house. I am starting to wonder if there is a better password storage out there better than LastPass as far as getting help. I don’t even think that you have Support tickets anymore because I haven’t been able to find one.Show lessmaderthenshit
Terrible want to terminate
I have been using LastPass for a long time, but will regrettably be trying to terminate it if I can find a way to tell them not to recharge my bank card upon renewal. How does a blue it would not except my password, even though I absolutely 100% knew it was correct, when I asked for the hint, I never received an email when I tried the recovery process it would not let me do so I am a premium member and pay for the service. I had the Authenticator and it did recognize it but the one time password is completely confusing and there is no access to support and no one to speak to.
So I sucked it up and completely everything losing a long list of passwords but I and I would just simply re-insert all of them. I was stunned to find it right after creating a new password, logging onto my mobile device and then went to the desktop and used the exact same password that I just used to start the account. It tells me it is the wrong password again exclamation exclamation exclamation.
I am done with this program. I just need to find out how to cancel it so it does not keep renewing. I need to use a company that you can actually reach a live person when you have a problem like this.Show lessjmolinelli
Annoyed
Have been using LP for a few years, had the occasional fixable problems with logging in, forgetting my master password, Face ID, etc. nothing ten minutes of my time couldn’t fix.
Today, LP tells me that I have no Face ID account recovery, that account recovery isn’t set up on my email, that account recovery isn’t available unless I have an extension installed and I’m using a desktop/laptop browser, and when I do go through all the steps listed on the website to regain access to my account that should have account recovery setup on it already because I’ve had to use SEVERAL times before due to random signing out issues, the only issue that seems to be left is deleting my account and signing back up. Fat chance.
If account recovery was possible using Face ID beforehand, or being able to use my iPhone to go through the steps needed, why the sudden issue with LP not having any clue who I am or the settings that I have previously setup on my account. Frustration is running high right now with LP and it looks as though I will be deleting my account and promptly moving to another password manager. 200+ saved passwords, none of which I know by heart, down the drain.Show lessOn to Wells Fargo
Change the name to FirstPass!
This app is amazing. I mean “first” off if you are looking for something that is: at a glance, in front of you, all at once, wide screen, log into the websites automatically for you… whew, I could go on and on - It has to be LastPass!!
This app is the first app I go to when I open my mini iPad 6 as it is also the first app in my favorites. Every thing I have that’s linked to a password is in this app and all I have to do is click on it…hit launch and I’m inside the website. If you have not tried this app…trust and believe me (this isn”t weird) I am telling the truth it will save your life.
Lastly, there is a subscription…But an affordable subscription. A subscription that allows you to download across all devices! Trust me…download this app… check out the subscription and you will pay immediately…shhhh…(unlimited passwords entries). It also categorizes for you, and you can share with your husband or wife! Do what you like and you would thank me later!Show lessMy Corp Mgr life changed!!!
there may be better choices
I was a happy LastPass user 10 years ago, and it used to work almost flawlessly. Over time it has gotten less reliable. Then after paying for Premium for many years, it suddenly reverted to "free" and prevented me from accessing it on my computer at a VERY unfortunate moment with no notice given that they no longer accepted payment from the payment service I used for years. It required signing up all over again and paying three times as much. I get it prices rise but you might tell customers before failing. I suspect this went into decline when LastPass was bought by whatever software giant now owns it. Just to get support now you also need to create a LogMeIn account. My BIGGEST worry is if the support is so insignificant that I suspect I should not presume that the product is still safe and secure. Sticking with it for the moment but I will be looking into better supported possibilities. I am HAPPY to pay for good software. I don't expect much for "free", developers need to be paid! But I am not feeling as good about LastPass as I used to.Show lessrreid740
