Leave a Review LastPass Password Manager
Was Awesome Until It Wasn’t
After using, loving, and also telling everyone about how great this App was for going on 10 years now, LastPass makes it very hard for me to say anything good now. I always used Face ID so I had no clue what my actual password was, no problem because my phone knows my face, till I upgraded to the iPhone 14 and have now lost 10 years of not only passwords but also bank account information and any information I needed to remember is now all gone because on my new phone it recognizes my face, gives me a green check and then says nah there was a problem logging you in please enter password. Well I put the password that I had last recorded but since they say it’s not right I have lost everything and good luck getting their help unless you pay for it you won’t get any. So yeah I kinda hate LastPass now for good reason. I feel that it would prob be a simple fix but I can’t get anyone to help me so I’m just stuck with basically nothing. Btw I’ve had no issues with any app since switching phones except this one.Show lessOnmyown&prospering
Safari extension is a huge headache
The iOS Safari autofill extension is a huge headache. This is a feature I have been waiting for for years as a LastPass user. even though the feature is working, it constantly creates a floating dialogue box above webpages stating I need to log out of LastPass to make it work. It is working, the forms are filled, and logging out of LastPass does not work. The error message also says to clear all safari data to see if that fixed the problem. I have done this twice, and it does not remove this very annoying error message. It essentially makes my browser unusable.
I realize that writing a review is not the ideal place to report a bug, but the lastpass support page is also broken and I cannot report this via email. The only option is to have someone call me, and I do not care to wait on the phone to be able to report a bug. I’m very disappointed with how often LastPass features are rolled out with bugs, and the poor support to find a resolution.Show lessLuke1322
Premium
I am a premium user and have been for years. I would rate LastPass a 5, however, every year when my subscription renews it says I am a free user on all my iOS devices. The only way around this is to delete LastPass yearly and reinstall it. It then correctly shows me as premium. This is a HUGE annoyance. This also is a consistent problem if you google the issue with countless posts questioning why they’re listed as a free user after paying. LastPass needs to fix this and it should be a priority yet year after year here we are. This is not the first time I’ve mentioned this in a review either as I’m editing a review I left years ago regarding the same issue. The difference is I’m also listing the “fix” in this review since LastPass is refusing to fix it so other users may stop wasting their time with support and fix it themselves by deleting and reinstalling.
I will consider building my password database with another password manager if this continues on next renewal.Show lessFriofrente
Wasted my time
App description gives impression that I could use a free version if I limited it to one device. Wasted my time going through the process of creating an account. Afterwards I discovered that I had actually signed up for a 30 day “trial period”. Fortunately, I discovered this before I had input any passwords. I immediately deleted my account and the app.
Update: Developer replied to my initial review and explained that the 30 day “trial period” is actually for their premium service which is a paid subscription and that, if I do not choose to pay for a subscription, I will be automatically changed to the FREE service after 30 days. I am therefore upgrading my review from one star to three stars. However, I still don’t recommend the app and won’t be downloading it again. I think their business model is a little bit of bait & switch. They offer the app as “free”, you download a “paid”version of the app, load all you passwords into it, then 30 days later you have to hope that the free version is adequate. A more trustworthy approach would be to FIRST provide the free version of the app and then encourage you to pay for a subscription by describing the added benefits and features available from the premium version.Show lessBeeschoch
Developer Response
Hi, thank you for the feedback. The 30-day trial period is to provide you a chance to explore our Premium features, but at the end of the 30 days, you will be placed in the free plan automatically. Please review our website for more information on our plans: https://www.lastpass.com/pricingHappy Customer
Way above Excellent. My wife and I have 48 bill each month and we pay all our bills online using LastPass. With so many bills paid online with different users name and password, it’s impossible to remember all of those access requirements. Before we got last past three years ago, my wife would have the username/password on pieces of paper and then she lost the papers and it takes a lot of time and effort do you get access again using on a particular site forgot password. But with LastPass, it has saved us a lot of time and effort and last pass once you put the information in, It is so easy to use. My wife and I both agree with that last pass we would have a Lotta problems accessing all of our accounts. Whoever created the app LastPass, deserve a big pat on the back and maybe big juicy steak every day with a bottle of wine. Allen & Janette LylesShow lessOverstock.com
Going downhill
I’ve been with LastPass for years…. Since the beginning of the company. They used to be great, but ever since being bought out by LogMeIn (now GoTo apparently), it has been going downhill fast.
While the app has annoying bugs that keep popping up, my biggest concern is support (or lack there of). It is non existent even as a premium paying member. You have to dig through tons of menus just to be able to contact them, and even then it’s just an option for a callback. When I did that, I did get a call, but they couldn’t help. Instead, they gave me a phone number to billing. I called them and it was just a voicemail. Left a message and never got a call back. They keep sending me invoices asking me to wire my payment, which obviously there is NO way I’m doing.
When you have an app that you’re paying and you trust so much of your life with it (passwords, secure notes, etc), support is a necessity. LastPass has lost my trust, and now I’m looking elsewhere after being with them for over a decade.Show lessSteveo11284
Above average it once was. DO UPDATE OFTEN
It has reliably stored my login AND other key information for years. The auto-fill feature set has been and remains quite buggy on many sites, but is reliable on others. The forum-based support is of little help. I have realized that ensuring I have only one auto-fill or auto-login credential per site helps with about half the sites on which it wasn’t working. *** The app should detect and offer to help fix this!!! *** ⬆️↖️⤴️⬆️↖️⤴️⬆️↖️⤴️⬆️↖️⤴️⬆️↖️⤴️⬆️⬆️ SECURITY : They have way overpromised AND had a rather high rate of major security breaches/holes announced in the news. Very significant. But my passwords have yet to be abused. AFAIK. -1 Star: Bait 'n switch. Site says/said: "Take it everywhere. Now free. Save a password once and it's it's the instantly available on all your devices. Lastpass goes everywhere you do." But this app requires a paid Premum account!?!!! That's the classic, illegal Bait 'n Switch tactic. Given the lack of a security audit, I'm not keen to pay again.
New, May 2022:Also it seems to have a bug (like a logic time bomb) where it stops functioning properly for example you make changes like change a site note and hit save and then it loses the change but shows no error) on the plus side it’s fixable if I update the app but that’s beyond annoying and non-obvious. So, DO UPDATE OFTENShow lessJesusBenNazareth
Developer Response
Thanks for your feedback! We give everyone a free 60-day Premium trial, after which your account will revert to a Free account, but you can continue using the app. For more information, please see our blog post at https://blog.lastpass.com/2016/11/get-lastpass-everywhere-multi-device-access-is-now-free.html/I think it’s ridiculous with LastPass
I think it’s ridiculous with LastPass that you make customers have to pay to add a UB key to the LastPass app you should not charge any customer to add a UB key to their account you should offer that feature 100% free because if users that have a disability should not have to pay to add a UB key on the LastPass app so please bring the last pass app 100% free allowing the UB
to be added to your account 100% free you should never charge someone to add a UB key on the on the LastPass app do you have to pay to add that to your account Because if you care about people security and you care about Knottline hackers hack LastPass and please offer the UB key feature 100% free and you’re actually make people improve their security with LastPass and want to stay with LastPass Monger and want to be a customer of LastPass foreverShow lessPatrickEbertz
This App Rocks!
I’ve had LastPass for a couple years now and it comes in handy all the time. There are so many useful aspects to it and it’s free!!! I haven’t had anything come up that made me think “oh no, I have to pay for premium to use that feature?” The free version has been totally sufficient for my needs.
I love the ease of access with the thumbprint sign in option. You can use it to keep track of passwords for tons of websites, add login details, URLs, notes, it even has a “launch” option to take you straight to the URL and log in for you.
I can’t tell you how many times certain websites will make me reset my password, and I’ve gone through all my usuals already (which isn’t safe- to reuse the same passwords for multiple accounts, but hey 🤷🏼♀️) - so I forget the new passwords I’ve set. LastPass has me covered. You can also install it on your computer so it works with your browser.
I think it’s brilliant that it will give you a generated password to use, if you want to be extra super safe and secure with your accounts. That way, you only need to remember your Master LastPass Password and it will keep track of your gibberish cyber-secure passwords for you!
You can also use it to keep secure notes, address book details, bank account details and more.Show lessmikkkkkkail
Outstanding!
I have been using LastPass for approximately ten years. No more chaos and FRUSTRATION (!) from losing or not remembering passwords. I also use the “secure note” tab to keep notes about various projects and activities. Everything is easily available on my phone, iPad, PC, and my iMac. I do keep a 3x5 card file of everything that is in LastPass locked in my safe just in case that I do something really stupid or I get hacked. I also like that all of my passwords and notes will be available to my family if something happens to me. My wife and my daughter know how to figure out the master password. I do have to remember to tell them when I change it though. After five years, I continue to be a very happy client of LastPass and have recommended it to many friends and relatives.Show lessSparksinPA
