Leave a Review LastPass Password Manager
Mediocre for my needs
My needs for a password vault are very simple, too simple for most modern programs. I will list my needs and then rate LastPass on meeting those needs.
1. Pay one time for a program and then use it forever. 0%
2. Easily get into program to use. 100%
3. Find the password I want. 25%
I hate a subscription! Why do I have to keep paying over and over?
I do like that it works with face recognition, very nice!
I want to find my Apple password in the hundreds of saved entries that I have. Can I scroll down alphabetically? NO! They have random categories that I cannot alter. So I use the search function to find the password I want. I type A P P L E and it will find the password. Why when I type A doesn’t it give me all the A passwords I don’t know it will suggest Dunkin Donuts for very unhelpfully. I type A P and the same thing it will suggest random entries that aren’t even close to what I am looking for. I type A P P it suggests my Microsoft account. It is unbelievable that you have to type at least 5 or 6 letters to get close to your entries. That wouldn’t bother me so much if there was a way to scroll alphabetically to the entry I want but that is impossible too.
My overall rating is a good 60% heavily influenced by the FREE version and the fact that all the password programs I have tried over complicate the simple storage of a list of passwords.Show lessSad434
Very Effective, can be frustrating
Overall, I’m very pleased with and recommend LastPass. Like most other effective defenses in life, users must participate and invest a little time to familiarize themselves. Populating user name and/or passwords from the app is usually, but not always effective. I attribute a portion of that to LastPass and probably a larger portion to the apps and websites I access which all have slightly different logon procedures. I use LastPass on both iPhones and Windows PCs and it works seamlessly across platforms. One thing to watch for is logging on to sites that require a second logon step where they ask you a “secret” question. When you enter that answer, LastPass asks if you want to update your password with that new entry - if you agree, LastPass will populate your secret word as that sites new password. So be careful if you encounter that situation. I think LastPass is worth the cost for the peace of mind and convenience it provides.Show lessLV#6
I am secure with LastPass
Been a member since early on;I was a premium member for years, but never noticed any perks for it. Went to free version after outrageous rate increase and haven’t looked back since. What a shame! $12 felt like a donation but now with your unbelievable member fee, I no longer feel any stigma about being FREE! I still love you guys regardless; I just don’t understand why you did that. I am a senior citizen with multiple disabilities and have no source of income outside of SSI. I am extremely thankful for your indescribably helpful program and I wish I could afford your premium fee. If you change your free version, I will have to resort to some other freeware program and hope for the best. I wish all of you the best as well! UPDATE! I am quite upset with the limited free version. It does NOT automatically save my new sites or changed passwords. I have lost new passwords thinking they had been saved. Sometimes I have been shut out of new password sites because of “suspicious activity.” As when i have to save numerous changes due to LastPass ignoring them. I might have been tempted to go premium, but what kind of hope can I have that the premium is any better? Thanks but no thanks. I’ve gone back to my old method of writing them down in a book. It’s free and accurate!Show lessGrateful4u2
You probably need this…
I started playing with computers in about 1986. Early on, I saw so many cool possibilities. I loved it. Eventually, I made a career of it. But then, the security risks started. Everything started requiring passwords. Like so many people, I used the same password for everything. Then all the rules started. That was okay; I had about 5 passwords and just cycled through those. As risks became more sophisticated, that wasn’t enough. It got to be too much. I started feeling like half my days were spent resetting forgotten passwords. I resisted apps like these, thinking I didn’t want another app. I finally gave in and got LastPass. It has literally given me part of my life back. There are some quirks, and there’s a slight learning curve, and you need to be somewhat diligent about using it. But it pays off handsomely. I definitely recommend it, though. It saves so much time. At the end of the trial, I strongly recommend the premium subscription. It’s worth every penny.Show lessFan o' tHEHOSE
Worst Customer Service Possible
The app itself is good, but don’t have a technical problem that doesn’t fit into one of their predetermine issues. You will NEVER get resolution. Talking to a human is not an option. There is a number that gives you three options, two of which direct you to the online website, and then immediately hangs up on you. The other does direct you to a human, who doesn’t work for LastPass, and can’t help with anything.
I started using last pass about 3 years ago, and loved it. I moved two years ago, and had to change my email address since the provider didn’t service my new neighborhood. I looked around for a way to change my login email on the app, but couldn’t figure it out. Skip forward to last week, and something happened to the password I had been using for years to access LastPass. I couldn’t reset it since it wanted to send the resetting email to my nonexistent email. I submitted a report to LastPass and got a confirmation email back (good so far). A day later I got an email from one of their Tier 1 employees asking me to answer a bunch of questions confirming my identification I assume (good so far). That was the last communication I’ve received from LastPass. My life is tied to all of the data stored in this app, and I can’t get a simple user name converted to a new email address. If you’re backed up, tell me. Tell me something! Worst customer service!Show lessRonbo7511
Headache Preventer!
I am really happy using LastPass. I was reluctant at first because using a new system always takes time, but it’s really easy to add passwords ti LastPass b/c any time I log into a site it asks if I want to save the password. It’s been particularly helpful in being a caregiver for my mom, who has some dementia, b/c she was changing her passwords and then forgetting what she changed them to. Now her passwords are all in LastPass and are shared with me, so if she changes her password and forgets it, I can easily access her new password through LastPass. Previously, I went through some major headaches trying to reset passwords for her when she’d also reset and forgotten her email password. This has been so much easier to deal with now that LastPass keeps track of it all. Next I’m going to get my husband to get on LastPass so that we can share our passwords with one another. That was if one of us is ever incapacitated or worse, the other will be able to handle affairs without the headache of having to go through official channels to gain access.Show lessTamaraMom
Trash
I was able to use my LastPass account no problem until about three weeks ago when it said my log in wasn’t valid. Tried everything from logging in on different browsers and devices to attempting to recover my account. Got the notification that there wasn’t an account associated with my email even though I’ve needed to do the recovery process once before with no problem. Emailed customer support and after an obnoxious amount of auto generated emails and unhelpful responses, they told me my account had been deleted. However, the date that they’ve identified it as being deleted is several days before I started having issues logging in. So I was able to use my account between the time they said it was deleted and when I actually started having issues. Seeing as I’m the only one with access to my account and I didn’t delete it, I asked for help and have been grossly disappointed with their customer service. I will be switching to a different password service with better user interface, more credibility, and significantly better customer service.Show lessJessicaclary
Freemium Service
Lastpass used to be my go-to password manager. At one point, it had a range of features in the already free version and a fairly good subscription model if you did want to pay for extra features.
It still has all those features and it’s incredibly effective as a password/data manager and encryption service, but the subscription tiers are outrageous and the simple ability to access Lastpass across both mobile and web applications is now a freemium feature—a feature originally promised to be forever free. This disappoints me greatly and I have switched to Bitwarden as a result.
I cannot honestly recommend Lastpass in its current state at the moment to anyone like me who wants to use their password manager to its full potential. However, if you are OK with using last pass on one device if you don’t want to pay for it, then it’s still a great application. It’s especially great if you don’t care about it burning a hole through your wallet.Show lessKristophales
Astonishing in your incompetence.
It’s beyond description how bad you have screwed up this previously flawless product.
I’m a long term LastPass user of more than 10 years. LastPass had an anemic customer base when I stumbled across it long ago But it was a game changer and it worked every single time. I was not only a premium user; I had it for my business and I was always proud to recommend it to anyone that would listen. My company developed world class web sites (top 500 since 1995) so I’m not only qualified to critique software; I also have a consistent flow of inquiries regarding software and tech of all varieties ; but the enterprise internet platforms were my stomping grounds. LastPass was one of those rare gems that I could boast about when someone asked about password management. I would frequently take the liberty of installing it On the computers of my friends; family and associates on occasions where I found myself sitting at their PC; usually trying to fix whatever issues they may be having; while also tweaking it with softwares and settings that I found to be instrumental In whatever capacity they used their computer for. LastPass was a program that would get expressive “thank yous’ hand shakes ; thank you’doccasionally aShow lessimnbfe
LastPass is an ambush. Do not use
I’ve used LastPass for the past few years. All of my passwords are on it, and I, for the most part, used their “generate random password” feature so i don’t actually know many of my passwords anymore. 2 months ago they decided to change their terms to only allow you to access your passwords from one device unless you pay them for full access.
So, now I’m locked out of all of my accounts everywhere except for my desktop. I can no longer use any of my apps on my phone or tablet. I get that they need to make money as a company, but this was a truly awful way to do it. They should provide a better service and give us a reason to pay — not start with a free service then ambush their loyal customers into a paid trap. Greedy and terrible way to treat customers. I can only assume what other ways they plan on manipulating their customers for money in the future, no way I’m going to wait around for it. Going to transfer my passwords and get out of this app while i still can.Show lessShmacksonShmerry
