Leave a Review TouchNote Custom Cards & Gifts
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Why?Orewa AW
Won’t be using
The good:
Easy to use, can make postcards look great easily.
The bad:
You quickly get the feeling that something fishy may be going on. When you check out the app and download it it seems like you can pay as you go or do a subscription. When you make your first card it becomes clear that its subscription only. With in the subscription it becomes cover that THEY get the best of both sides of the deal.
1. It’s not clear how it’s billed, monthly or annually but is clearly advertised that you can unsubscribe whenever. Pointless if you have to pay for the year upfront, which you do.
2. Since you have to pay for the year up front you should get the number of cards offered for the year but you don’t seem to. 24 cards becomes 2 per month only. Why? They want you to forget what you’ve not used and not use it. It doesn’t seem clear how to keep track of the cards you’ve used/have available. Also one section says “unused cards must be used with 3 months” while another says “cards can roll over for 6 months”. I’m not confident that this would work out for me at all so I won’t be using it.
Note: I have not actually had one mailed so I can’t speak to delivery and quality but seriously if they offered a pay as you go option and just made it more cost effective to do the subscription while people tried it out I think there would be a lot less 1 stars in the reviews. Right now it feels like a potential scamShow lessOh so trusted
I took a chance...
And it paid off!
As helpful as zoom calls and texts have been during the lockdowns, I wanted to reach out to my family in a more personal way. There’s nothing like getting a personal note or letter by snail mail, so I decided to give this app a try and see how it went!
First of all, this app is really easy to use. Lots of options, laid out in a really intuitive way. Second, it’s addictive! Before I’d even finished creating my second card in my free trial, I bought more credits so I could send even more cards. They’re so much fun to make, and I ended up doing 13!
I ordered my cards last Sunday (April 26) and was told they’d arrive by May 6. It’s May 2 and most of my family have already received them. They’ve all loved them, and said how happy they were to get a fun little postcard. And many have commented on the quality - really nice print, good card stock, laminated.
I want sure if this app was going to be a fun one-time thing or something I’d use consistently. But after my experience, I can confidently say I’ll be using this app for a long time. I’ve got family and friends all over the place and it’s fun to surprise them with mail. This TouchNote is a really simple, fun, inexpensive way to do it, and I’m so glad I tried it out!Show lessMacgeekgrl
Love this app
I downloaded several of these apps and played around with all of them and this one was the best for adding personal pictures, lots of different design options, the ability to add graphics and even pick personalized stamps and the date you want it postmarked too. Easy to design and fun too! After I sent my first two free postcards with my free trial membership I wanted to upgrade to a paid membership but there was no way to pick which level membership I wanted to pay for. It chose for me. That’s why I’m not giving 5 stars. I didn’t like that but I think I can cancel at anytime (if I remember correctly) so hope that’s the case if I do decide to cancel. Right now I’m loving sending cards to surprise friends during Covid-19 stay at home orders in the U.S.Show lessNeeds to get out more!
Fun and easy
I love using this app as I can make use of all those photos I take and do little with. Great easy app to use!!Feebee kiwi
Such a wonderful little app
This app is a genius idea! I love sending mail in general but this app lets me send cards that are photos in my phone and I don’t have to leave my house to do it.
I send a post card about weekly to my grandparents. They are in their 90s and can’t travel to see me and their new little great-grandchild, so I send pictures of her and weekly updates to them and it helps them feel a little closer. It’s also great for quick little check-ins with from who don’t live close just to let them know I’m thinking about them. I like to send a postcard after I visit someone with a picture of something we did together on our visit/trip.
It took me FOREVER working with tech to get it to where I could upgrade my account to the gold but now that we finally have it worked out, I’m thrilled. $99 for the year and I get 6 free postcards a month and only $1.50 for each one after that. It’s a deal considering they print the postcards and pay the stamp to mail. I seriously love this app, it’s such a gem. Highly recommend.Show lessvskk8989
Working on issues with membership & communication
I ran into some trouble with my membership when I was billed for both yearly and monthly. I tried to cancel in the app and was prompted to reach out via email to cancel. Response to my first email and cancellation of my membership did not happen for about two weeks, and I only received automated responses once I followed up in new email threads to TouchNote membership and customer service email addresses requesting response. When I did receive a response, customer service offered me apologies, my membership cancellation was confirmed, and a refund was provided. I am pleased with this, and hope to see this company continue to improve.
The cards are nice but delivery is difficult to track.
In addition to a more user-friendly membership management within the app, before becoming a member again I would like to see TouchNote implement a customer service telephone line and real order tracking (rather than estimates on status/delivery.)Show lessK N Wise
Connecting for my mom
She broke her hip. This had serious implications. She would no longer drive. Or garden. Or play golf again. I would stop each day and bring in her mail. That is when I first saw it. A card from a friend with a beautiful photo and a kind note. It was her first TouchNote. This is brilliant, I thought. I signed up. Each day I would visit her at the nursing home and together we would compose a card to one of her friends. After all, she was 99 and they were all wondering what had become of her. You see, at 98 she was still attending meetings of various groups and faithfully sitting in the same pew at church.
TouchNote gave us a convenient way to stay connected to her many friends and relatives near and far. Thank you TouchNote!Show lessDoug Bentley
Frustrating...
I have been waiting for this idea to come to fruition for a long time and was excited to see a new company attempting to send postcards via the web or over an app. (I used the photocard app back in 2012 but it was full of bugs.) Unfortunately, TouchNote appears to be another total letdown.
I designed a postcard on the app only to find that I have to sign up for a subscription with no other options to pay for just one card at a time. I think, “I don’t love it, but okay fine sign me up.” Then the apple pay function doesn’t work and doesn’t explain why. I figure since I’ve saved my postcard on my account I should be able to sign in on a computer and pay that way. NOPE! I created an account with the gmail widget on the app, but alas, there is no way to sign-in to your gmail based account on the website. I went as far as to create a whole new account and recreate my postcard, but the website lacks functions that exist on the app. So I sign into the app with my new account to find they don’t communicate with each other!
Glad to hear others are enjoying the app. I’m giving up in frustration.Show lessLumber Jake 800
Seems like a scam
I downloaded this app about a year ago but never got around to using it until today. I wanted to design a Christmas card for a special co-worker who had recently retired. The interface and navigation of the app was easy. Incorporating photos and adding text seemed like a breeze. The problem wasn’t in creating the actual card. The problem came when it was time to pay for the card.
You see, the only way I could send the card was to sign up for a free 7 day trial membership. There was no other option. I read the rather “sketchy” Policy and Terms of Service, which assured me that I could cancel my membership at any time by emailing them. I figured that I’ll just take the trial membership and then cancel the next day. Only, the email address for their membership office isn’t valid.
I decided to contact their help department via their email address, which is also invalid. I made a final attempt to contact them through their iOS app service email account and guess what, true believers? That email wasn’t valid either. Now I’m stuck with a membership I don’t want and can’t get rid of. Save yourself some grief and a trip to the Better Business Bureau website and buy a card from the Dollar Tree...Show lessBigEclipse
Developer Response
Hello, You can send an email to help@touchnote.com or memberships@touchnote.com to cancel your trial. They are valid emails and our Customer support team will process your trial cancellation. Thanks!
