Leave a Review Chipotle
Too limited ordering feature.
I like you’re points system in the app and for the most part the layout is nice but the limitations in ordering makes it just absolutely awful. I can’t control the amount of protein I want. You have single or double. What if I want 4x protein? No I’m not joking I just eat a lot especially when I’m training or trying to build muscle. There is also no method of just ordering side portions like I can in the store. If I just want extra sides of protein like not in my burrito or something like that. There’s also no method of accurately saying how much of something I want. Like if I just want a bit of guacamole. There is only normal and side. There should be an optional way to type how much you want of something so the workers have a better idea of what to make and not just a subjective “light” or “normal” but actually be able to specify what you want when you’re in a rush and want to order ahead. In some of these cases it might be weird to know how to charge the customer, in the case the price should initially be pending and the worker in the store can ring it up through the app how it’s supposed to be and submit it so that then the customer can review the right charge and pay for it directly from their app.
Thanks for reading and please add more functionality and options into your app to how I can order and be served.Show lessGood for COC fans
Customer service
I had problem with my order for delivery being messed up as well as my drink not being in the bag. So I contacted customer service through Pepper and talked to what is suppose to be a live agent. To resolve my complaint they offered me a free drink and entree under my rewards. I say thank you and leave off of the messaging. I go back on the app two days later and there is no free entree or drink under my rewards. So I contact customer service again and the only thing change was the name of the supposed agent I was talking too but the wording was identical to the suppose person I talked to last time. This let me know I wasn’t talking to a real person because I real person would’ve seen that the issue should’ve been resolved two days ago and it wasn’t. It still not even though they said I would receive a free entree and drink they never credited my account with anything. So now I have to call customer service just to resolve an issue with my order. They need to bring back the old CEO because the new person not doing a good job. Chipotle has gone way down hill in the last couple of years like every other chain fast food restaurant. I really like chipotle too but after this experience probably won’t eat there anymore.Show lessShav253
Worst Food ordering app ever!!!
I’m done trying to use an app which should be designed to make good ordering easy and be user friendly. Again, the app disappoints as so haven’t 25 minutes trying to order a single featured item and pay within the app. Totally frustrating and ruins the whole dining experience! The app repeatedly has issues when trying to pay with ApplePay or with a VISA card saved w/in the app.
Your phone system doesn’t allow connecting to the store phone to speak with a team member as you have to go through the annoying process of dealing with the AI iPhone system, which is totally useless when trying to correct this situation. I could not even confirm that an order had been placed, yet the message is stating the payment isn’t processed and I can pay for the order at the store? The poor AI phone system tells me to refer to a confirmation email (which has never been sent). So the app reflects my order and advises of a payment issue (with the payment processing on your end). I exited the app and went went back in, but there’s no record of my order anymore, nor have I received an email. This frustration will drive away future orders to other restaurants with working apps to facilitate meal ordering.
Your current app snd AI phone system is a ridiculous and cumbersome process, especially when you’re trying to simply and quickly order a single featured menu item.Show lesselJefé403