Leave a Review Dropbox
Annoyed.
I’ve loved this app for years. I have all my photos from highschool saved to this app. AT&T actually were the ones who told me to download this app to have them saved in another place just in case. Well it’s still connected through my Timehop app so I know I’m using the right email, every time I try to rest the password it will not send me the email. Well I did what the support on the website said to do add no-replydropbox to my contacts. And still no email. I’ve been working on accessing these photos for weeks now. The have no way of being contacted & will not help with a chat bot till your signed in. So I’m assuming all my stuff is just forever lost and I’m heartbroken. I have deleted the app re downloaded it. Updated it. Tried from safari. It won’t even let me try to rest it anymore because it said too many attempts. But I’ve not received the first email yet. I would love to be reached out to on how to fix this. & then my rating will be deleted.Show lessTaelor Lynette
Hard to delete account
Only got this app to download photos from an event I went to and once saved I could not find where to delete my account. Searched it up in their help desk and their instructions do not match to how the app is programmed. I ended up going to contact support and that is where I found my ‘profile icon’ and scrolled to the bottom to find delete account. This was not part of the original description in help desk. Once clicked delete they wanted me to come up with a password for the app to email me a link to delete. I do not want spam emails from this app and I don’t trust their linksShow lessthegejdbfj
Developer Response
Hi there. For security and privacy reasons, our users need to delete their Dropbox account while logged into it on the web, as instructed on the following page: https://help.dropbox.com/accounts-billing/create-delete/delete-account. For the same reasons, they are also required to enter their password (i.e., the one they set when they registered) in order to finalize their decision. If you're having trouble, we would encourage you to contact us on any of the following platforms: 1) Twitter: https://twitter.com/DropboxSupport/ 2) Facebook: https://www.facebook.com/Dropbox/ 3) Dropbox Community: https://www.dropboxforum.com/t5/English/ct-p/English In any case, we want to thank you for taking the time to share your thoughts.Intuitive, reliable, easy
Our business has been using Dropbox across multiple devices including the Apple app, and it’s been flawless. The app in particular has a nifty display function which allows documents to be read and managed really easily, without opening each one. It also works really well with other apps including Evernote.Show lessaaron4065
Paid but locked out of upgrade
I upgraded to the 2tb plan and the app confirms that I am subscribed to this, but I can’t get access to my extra storage. I keep getting told that I am over my storage limit and Dropbox has stopped syncing and I can’t upload any files. This is becoming more than an inconvenience and is impacting the way I deal with my files.
Pretty disappointed with Dropbox atm hence the low rating. Can’t even contact support as the link is not working.😡Show lessAl#8912
Developer Response
Hi there, If you've upgraded via the app store platform, but the changes haven't reflected on your account, could you try to restore your purchase from your Dropbox app on your Apple device? 1. In your Dropbox app, tap Account (or Personal if you have paired accounts). 2. Tap on the gear icon at the top of your screen to access your settings. 3. Tap on "Restore purchases". If you can't see "Restore purchase" this means that your app isn't up to date. You will need to update your Dropbox app from the App Store on your device and try again. If the issue does persists, you may reach out to us via Facebook facebook.com/Dropbox, Twitter @DropboxSupport or our Official Online Community https://www.dropboxforum.com, for further assistance. Thanks!Customer service
Customer service with this app is the worst I’ve ever had. Tried many avenues (including those suggested by developer) to get in touch with someone to access my account and never heard back. Many irreplaceable photos lost due to lack on communication from this company.DisgustedMum
Developer Response
Hi there, we're sorry to hear about this. If you need assistance with anything, you may reach out to us via Facebook facebook.com/Dropbox, Twitter @DropboxSupport or our Official Online Community https://www.dropboxforum.com. Our team will be able to help from there. Thank you!Why make saving files so complicated?
I rarely write reviews but this app is really frustrating to use, after some “genius” decided to change the flow of saving a file on your device. Someone needs to find a new UX expert. Why do you think anyone wants to go through 4 steps to save an image from Dropbox to their phone? This is how ridiculous the flow is: tap on the file > share > export file > save image. It gets worse. The “save image” in not the first option but the third option hidden under the fold so as you try to scroll you may accidentally select the other two options (which I never use) and then have to start again. Why not have “save image” in the top level or under “export”, not “share”? Why is “manage link settings” (who needs that?) before “export file”???
Also, sort by “date modified” hasn’t been working for a while. When selected, it sorts files alphabetically.Show lessHealthyFoodie77
Developer Response
Hey there, thanks for your review. We appreciate your comments and feedback, and are happy to pass them on to the team for their awareness. Regarding the sort function, we encourage you to reach out to us on Twitter at @DropboxSupport, Facebook at facebook.com/Dropbox, or on our Official Online Community https://www.dropboxforum.com so we can have a look, and help troubleshoot. Cheers!Could be so much more
It’s always annoying when an employer declares that you have to use Dropbox. Sure two free gigabytes is nice I guess but the next option up from free is such a big jump and is also expensive for what it is. It will also cause permission errors and all kinds of annoying dramas depending on what type of account/subscription you have vs what your employer has. This company could have been so much more instead I just feel it fading away into the history of the internet because the usability and account issues have never gotten better making it the least usable cloud storage service I know of.Show lessAssfluff
Downhill
I’ve used Dropbox for a few years now. Recently I’ve had time to look over my cloud options and it looks like Dropbox is always behind the other major players in this field. I will be canceling this subscription as the other cloud services always seem to offer more and are easier to navigate. I’m usually to busy to look at all the features but over the last month I feel like I’m getting ripped off by Dropbox. Yes it’s my fault for not looking into these cloud services but over the last month I realized that 2 other cloud services are more user friendly and just overall a superior to Dropbox in every way.
If nothing else from my review, do your homework and use the free month on all cloud services so you know what you are getting. Go up to a computer repair center and ask for cloud advice. This service isn’t right for me but it may be perfect for the next person. Just try a couple different cloud services before settling on one.Show lessfishing48080
Review purely based on customer service
I got the free trial since this was the only way I could get my engagement photoshoot pictures, so I didn’t use the app besides purely for this purpose - hence I’m not rating the functionality of the app. That said, I specifically checked the box to go to monthly subscription after trial, just in case I’d forget to cancel, which I did, however I was charged for the annual subscription instead. I tried to contact the customer service, but there is no phone number you can call except for business plan subscribers. I sent customer service an email, but received no reply. Between the wedding, med school and moving to a new city this issue fell through the cracks and I was reminded of it as I was again charged for the annual subscription (yes, my fault for not staying on top of it, but had customer service got back to me this wouldn’t be an issue). So basically if you foresee any need for customer service with your subscription, DropBox isn’t for you.Show lessMarina'9000
Tell me one, do another
Edit: Oh my gosh they actually updated the app update description!
End.
I go into the app to make sure my photos are updating All good, but says I have an update and I need to update the app 🤔click a button that takes me to the App Store I go to the App Store and it says that it's updated and it has a button to open the app which takes be back, recursion loop. on top of that background updating has also stopped working so my phone has had to stay on for a week without going to sleep or the screen going off for it to finish uploading a rather large video it also seems like it took really long granted part of that's the "high speed" Internet. of course it doesn't help that apple's new update that was just shipped refuses to install even though it's already downloaded so I need to get everything synced so I can back up and do it on the computer. Yes my perfectly good phone got ridiculously slow "after I got notified"!!!! and the notification crashes and settings, update crashs. Oh and if there was an DB update it wouldn't tell me what was updated because that would be under NDA.Show lessimark77
Developer Response
Hey there, sorry to hear about all that. Indeed, it appears that you are running quite an old version of our mobile app. We suggest checking here https://help.dropbox.com/installs-integrations/desktop/system-requirements#ios to see if your iOS device meets the current minimum system requirements to run our newer app. It’s possible that your device is running an older version of iOS as well. On that page, you’ll also find a link to check if your device is capable of running an updated version of iOS, that may be required in order to update our app. If that’s all in check, or you have further questions or issues that you would like to check on, please contact our support agents directly at https://www.dropbox.com/support for a closer look. Thanks!
