Problems need attention
I’ve been a Vanguard customer for quite some decades and I still appreciate everything about Vanguard but I will note that there’s a couple of things that need to be corrected.
One of them I would say is the wait time on hold for customer service is too long. I don’t understand how it should be getting longer over the years. It seems longer than I waited when when I first joined Vanguard.
Another point I’d like to make is the feature you have on your website that shows outside accounts updated automatically is not actually working and hasn’t been for me for quite some time. I have added long ago my federal government Thrift Savings Plan, which actually was updated for a time via Yodlee. Yodlee was cumbersome but actually it did update the Thrift Savings Plan account. Now instead, it’s not updating it regularly at all and I would have to go in and update it manually. However as of today, I cannot update anything since noticed edit and refresh features have disappeared.
Lastly, the algorithm that used to update the outside accounts has an error in it because now includes older TSP balances, not only the balance as of today. That’s a big mistake.
I have reported all these things to Vanguard today to a very kind young man whose name I wrote down and I will add tomorrow to these things would be correct, but I’ve yet to hear what’s going on. Thank you for your consideration.
Ursula Rudd
One of them I would say is the wait time on hold for customer service is too long. I don’t understand how it should be getting longer over the years. It seems longer than I waited when when I first joined Vanguard.
Another point I’d like to make is the feature you have on your website that shows outside accounts updated automatically is not actually working and hasn’t been for me for quite some time. I have added long ago my federal government Thrift Savings Plan, which actually was updated for a time via Yodlee. Yodlee was cumbersome but actually it did update the Thrift Savings Plan account. Now instead, it’s not updating it regularly at all and I would have to go in and update it manually. However as of today, I cannot update anything since noticed edit and refresh features have disappeared.
Lastly, the algorithm that used to update the outside accounts has an error in it because now includes older TSP balances, not only the balance as of today. That’s a big mistake.
I have reported all these things to Vanguard today to a very kind young man whose name I wrote down and I will add tomorrow to these things would be correct, but I’ve yet to hear what’s going on. Thank you for your consideration.
Ursula Rudd
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I was impatient to carry out necessary research but I really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 75,700 USD worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 214,575 USD within a couple of weeks. But I didn't realize I was dealing with a scam company, until I tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because I could not afford to let it go. So I tried all possible means to make sure I recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptography funds with the help of So I filed a report on MarianDiana41 (at) Gmail and he was able to help me get back all my lost funds withing 2 weeks I feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam to reach out to MarianDiana41 (at)gmail
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