Almost pointless for tracking now
I used to use this app a lot to organize, label and track packaged which were coming and going. Since the app has been changed to redirect to a website instead of providing tracking info within the app itself, I can no longer change the tracking number to a label I can recognize faster, there’s an annoying pop up alert every time you visit your list which was never there before and pressing cancel or ok does the same thing, so not sure why they bother having two options for input there. Then instead of staying within the app to see my information, I get redirected to my browser and have to bounce back and forth between the browser and the app to view multiple items. These updates are huge leaps in usability failures. I can save time by checking my email and clicking the links on there to get almost the same usability experience. There are still some not so often used features I can still appreciate in the app, but as far as tracking goes now? … nah…
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New Year, New Issues with (Dis)informed Delivery
Like many other users noted, this app used to work well. Unfortunately, with a somewhat recent deployment, they’ve managed to wreck Informed Delivery’s package information. I should be seeing around 20 items listed as inbound packages, yet the app shows me ‘You currently have no scheduled deliveries’…I’ve removed the app completely from my device, re-downloaded it from the app store (as their support staff suggested as a last ditch effort), so I am back to only truly knowing when I have inbound packages from eBay’s notifications that an item is going to be arriving later today.
It’s pretty bad when other, external companies are able to know how to extract the data from USPS’ database through APIs, yet USPS’ own developers cannot even find and accurately release their own data inside one of their own products/apps!
At this point, it’s a worthless option to even have on the app until they find and resolve this issue…It’s counterintuitive to have an application that’s supposed to be more friendly than the full site, yet you always need to navigate away from the app to their full site version if you want to track incoming packages using their tracking numbers you were provided from another company. Do better.
It’s pretty bad when other, external companies are able to know how to extract the data from USPS’ database through APIs, yet USPS’ own developers cannot even find and accurately release their own data inside one of their own products/apps!
At this point, it’s a worthless option to even have on the app until they find and resolve this issue…It’s counterintuitive to have an application that’s supposed to be more friendly than the full site, yet you always need to navigate away from the app to their full site version if you want to track incoming packages using their tracking numbers you were provided from another company. Do better.
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Package
Totally lost my package. It was a really important one. Cannot get any support except from my post office. 21st December it was posted. They also have lost a series of others all about the same time
Not as bad as I thought, here is something to know
It appears that what USPS really wants is for you to use “informed delivery” you can access it in the app without being taken to the internet. It’s actually better than entering each of your tracking numbers manually. When you receive a tracking number from a vendor wait 24 hours go into your informed delivery account and it should be there. You can then give it a nickname as well. You will see most things coming to you via USPS especially all packages.
I’m giving it 4 stars because they really need to let people know to sign up for informed delivery in order to use the app for package tracking. When I understood what they were doing, everything got much simpler.
I’m giving it 4 stars because they really need to let people know to sign up for informed delivery in order to use the app for package tracking. When I understood what they were doing, everything got much simpler.
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Informed delivery
I am really appreciative of this informed delivery service, because I truly believe that where I live, the super of the building has the main key to the mailboxes. However I am highly disappointed that for any mail larger than a regular sized envelope pictures aren’t taken. I am in a building where this no good man is getting away with a federal crime and I truly need a picture of every last piece of mail coming into my mailbox because USPS has not changed the main mailbox key even though I complained about this many years ago to USPS . How long should this man be able to do this ? I don’t know. But i truly think he and his sons have been doing identity theft with my identity. I’m trying to get the proof. However no super of any building should have the main key to the building he lives and works out of because it’s creating a perfect storm for a person of nefarious intentions like himself. Thank You and I truly hope the right person reads this and it could cause some kind of change in my building. Thanks again.
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Missing item
I don’t understand why you don’t deliver it’s no good sitting in your warehouse.
10 weeks on still no movement. It’s a joke..
10 weeks on still no movement. It’s a joke..
Buggy and not worth having
Until recently, I used this app weekly if not daily for tracking packages or mail. I used it for other helpful things that helped me avoid needing to go to the post office since the closest one is nearly 20 miles away due to rural life. Anyway, after it started showing broken links on every screen and multiple times for some things, I gave up on it. Then it said there was a bug fix for iOS so I downloaded it again but it’s the same story. I’ll just use the desktop site or the regular internet browser app instead of going through the hassles… going to the PO means a minimum of 30 minutes of waiting in line with impatient customers complaining about the wait and understandably grumpy desk clerks…so between the app not working, hiccups on the website, and the subpar in-person experience, I’ve had to use other delivery methods and the small business I work for has had to do the same. The app needs lots of help and if it were working well, could use some extra abilities to retain customers since other avenues aren’t stellar means either.
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Unprofessional attitude
I am really not impressed with the poor service, I have been getting from USPS. Irrespective of the any times called USPS, with regards to receiving open mails. Especially my mails from the revenue department. I am still getting them opened. Was recently disrespected by a usps representative. Who delivered mails at my apartment complex. Try expressing my concern in a respectful manner to her , since it was only my mail for the IRS and State Revenue Department letter were opened , all the other mail was never opened. This had happened on more than one occasions and the matter reported to USPS. Had just received another open mail from IRS ,thought that if I spoke with our mail person that could make matters better. Just to see if my mail would be safe some what. She just looked and with a disrespectful tone “YOU ARE WASTING MY TIME “ I am working for 34 years. and walk toward the mail van. It is shame that these are the kind of behavior we encountered as the general public. Shame on you usps.
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Needs an update
The last update the app was given resulted in me losing the ability to rename my packages and being able to check the actual tracking on the app. Now you can no longer rename each package on the app, and when you click to track it redirects you to the USPS website and opens a new tab for every single package you track. I liked having the ability to rename each package, because it made it easier to track numerous packages on the app itself. Since now On the app you can only see tracking numbers and not package nicknames, it very confusing to figure out which tracking # is for which package. It seems obsolete to have the app when the app just reroutes you to website and you don’t even know which package you clicked on to track because you can’t rename each package on the app. I wish they would change it back to the way the app worked before.
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Keeps redirecting
I used this app constantly to track packages I sent and packages I’m receiving, and prior to that I used it for click and ship. But for the last month+ I’ve been getting redirect notices to my browser for both things that never used to go out of the app. I can’t rename the packages to keep track of what they are anymore, since tapping on one takes me to the browser. Even just tapping on track packages tries to give me a redirect but I can hit cancel on that one. None of the other ones work when I cancel them though, they just don’t do anything like I cancelled my tap instead of canceling the redirect. I see the latest version of this app says they fixed the redirects but I definitely still have them!
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