Leave a Review Bed Bath & Beyond
Don’t waste your money with this company!
One star is being generous!!!We ordered a double bathroom vanity from BBB. I was told upon check out I would be notified to coordinate delivery. This is big for us as we do not live at the house yet we currently live in a different state. We ordered a big and expensive piece of furniture. No one called or coordinated with me about delivery as stated at check out! I received an email when delivery would be and I checked and made arrangements to be there for it. Without any notification the bathroom vanity was delivered to our driveway. Over 300lb box just put in the drive way 19 days before stated delivery. Right after a major rainstorm with flooding and with an upcoming snow storm. We live in a different state! I called customer service and they ask me to ask a neighbor to get it….You can’t just ask a neighbor to move a 300lb large piece of furniture for you! Then said it would take up to 4 days at least for the company to pick it up and hold it for us. 4 days would have left it out in the 7 inches of snow we received. No one had returned a call or email since. Unreal, unprofessional and unacceptable!Show lessDon’t buy from BBB
Scammed out of almost $1000
It’s impossible to get someone to help me with a refund of equipment I ordered so I’m having to dispute it with my bank. I ordered an elliptical almost a month ago and have been given correct tracking information (the number provided isn’t an actual tracking number) and am not able to get a refund through the app or website because they want me to return an item I never received. The pricing on the item is weird too, I ordered it for $845(ish) on sale. The normal price was $1200. When I tried to refund it they said the price was $745. The current listing is $1000. Not sure how much it really is and how much I’ll get back (if any). I don’t recommend this app or this store in general. Look up all the other scams that are happening with this company, it’s not just me. Don’t bother reading the reviews here, it was probably for an older version of the app before they were bought by the new owners and started scamming folks.Show lessScammed by bed bath and beyond
Serious lack of communication skills
I ordered a swing for my front porch from bed Bath and beyond and somehow my item was delivered to an individual in a completely different state and had I not actually been watching it and called to find out where my item was at I would not have been informed of anything. Somehow my address was completely changed although I was able to provide proof of the address I gave when I put the order in and steel as of yet 30 days later there is still no answer as to why the address got changed in the process of shipping. Now granted the item was coming from China then it went to New York and wound up in Maryland. Perhaps somebody along the way decided that it looked like it needed a different address label on it. I have no idea but this entire scenario. Is a very clear and flashing neon sign as to the issues going on with bed Bath and beyond their customer service etiquette skills and staff is obviously not quite able to get with the program and actually provide true customer service.Show lessannoyedwithsurveys
Developer Response
We're sorry to learn of any inconvenience you had prior to our acquisition of the Bed Bath & Beyond brand. We stand behind our products and service, and we're happy to help with orders from our rebranding on 8/1/23 and going forward.Not happy with this merger…
First you closed my Overstock account, then you buy out BBB, and now rebrand Overstock with BBB, and now you’re keeping the stores closed?? This is a military town, there aren’t many stores around here to purchase certain goods, except maybe Walmart and Target, and now you expect us to pay even more by having items shipped to us versus us going in to the stores to buy what we want, denying us the opportunity to see the merch up close and personal, to check for defects before we buy an item?? I’m not paying to have to something Shipped to me, and it’s crap quality, then because I am not satisfied, ship it back, at my cost?? NOPE! Not happening. Those other local retailers will now have all my business, even though I hate the stuff they sell. You should have just kept your original name, Overstock, at least we all would know not to buy anything from you. FYI, Your merch pretty much sucked too.Show less1 loyal viewer
Developer Response
Thank you for your feedback. We understand your concerns. Overstock purchased the branded intellectual property of Bed Bath & Beyond. That did not include physical inventory, cards, or storefronts. We have always had an online-only presence, and we maintain our policy of free shipping on most items while our newly rebranded loyalty program continues to offer the same perks including free returns. We'd be happy to connect via email to assist you personally with any questions. You can reach us at social@bedbathandbeyond.comQuality Products
I’ve been shopping on Overstocked since in the very early 2000’s when there was no such thing as an an app😁. What has kept me coming back, plus downloading the app as soon as it was birthed is the quality of the items across the board and great pricing….By the way, the coupons are also FABULOUS! Overstocked has remained one of my favorite stores to shop and I promise that you’ll feel the same way if you browse around the app and find gorgeous items that you haven’t seen plastered on every other
house furnishings (& more) site/app. Love you Overstocked!!!Show lessCrowned Queen7
Highly recommended
I’ve been a member for the last 3 years. Although the prices are higher than on some other websites but you can get a good deal with discounts or coupons. I had an issue with one of my purchases which let me lose confidence in Overstock but the customer service was very nice and did his best to help me and kept following my orders. At the end, he was able to regain my confidence and I decided to continue with the membership. Although I do not buy much Overstock rewards pay for the member fee and more.
Highly recommended!Show lessNo thump access
Sent wrong size & charged $18 return shipping!!!!
I thought I found an item I’ve bought before on Overstock for less expensive so I ordered it, however I went to the page where I select the size and all the different sizes were different prices. I selected the right size and somehow that got changed in checkout because when the arrived it was the complete wrong size. I tried to process the return online but when I did they tried to say it was buyer’s remorse and therefore my fault and said they were going to charge me $18 for shipping!!! It was not like I misjudged what size I needed and chose the wrong one, I knew what size I needed and selected it and somehow during their super complicated checkout process it got changed—not my fault, the app’s fault of anything. $18 would have been close to half the price of the item and completely pointless. Eventually I had to dig up their customer service phone number, which I could not find on the all anywhere, and call. The first person I spoke with told me he was going to look into something and I though I was maybe on hold or something but 5 mi it’s later I was disconnected. So I called and the next person helped me. Thankfully there was not a long hold when I called. Not sure why anyone would order from here lack of free return shipping is bad enough but $18 for return shipping on something that weighs almost nothing and comes in a super small box is theft.Show lessjackrad
Developer Response
We would love to look into this for you! Please email the order details to us at social@overstock.com so we can help.Our little resort
There was alittle hiccup with our delivery time and customer service from delivery was very quick and helpful to help resolve the issue because our contractor who was putting it together was coming on the day that the mix up happened anyway we were so impressed with how fast and caring customer service took care of the situation and us. Once we got the pergola we decided that we would get our best friends to come over and we would just try and put it together ourselves and WOW it was pretty easy, once we found the center and layed out all parts as they were labeled then it flows like water. We all had our part . I was in charge of hardware, and the guys put what was read from my best friend AKA project manager we called her together and we started 5:30pm and complete it at 11:46pm. And we are absolutely thrilled and love it. Sturdy and worth every penny.Show lessSteinmans
Site has bugs, but they are no help
I placed an order, but was charged twice and received a duplicate of the order. I wanted to return it and get my money back, but customer service said they didn’t send me anything even through the shipping label has their return address! They wanted me to call ups to “figure out who sent it”. They also have won’t refund the charge on PayPal. They want me to dispute it with my bank even though that requires canceling my card which with make my account unavailable until I get a new card to activate, so then I’ll have to go through and change my card info for all my bills. I shouldn’t be required to go through this hassle for something they did wrong! I didn’t realize ordering from this company would be such a headache. I won’t be using this company ever again if this isn’t resolved. They aren’t worth the trouble.Show lessDrew Gardner
DO NOT ORDER ANY FURNITURE OFF OF HERE!!!
I ordered furniture on here and I waited weeks past it expected delivery date for me to get it and still never got it. Then got the run around from the shipping company about what was going on when I asked what was talking so long for them to deliver my order. After weeks of getting the runaround with them and overstock they ordered me another set because I never got the first one. Waited weeks for them to deliver that order and when the order arrived to my house it was completely wrong item. Called overstock to let them know and they told me that it 3 days to process the situation and then I would hear something back from them. On top of that to get the item that I ordered it could take another 4 weeks to be delivered to my house! Place your order somewhere else because it won’t get to you in the time that they tell you or you probably won’t get the right item.Show lesswayneH2217
Developer Response
Woah what a horrible experience! While we don’t believe what you went through was typical, we still appreciate you sharing it so that we can get better. Thank you!
