Leave a Review Bed Bath & Beyond
Ordered 3 things all 3 were canceled.
So frustrated. I ordered 2 sets of furniture and an umbrella for our pool.
- Umbrella was canceled due to having none in stock, however I was allowed to order and pay for it... I called and got my money back. Somehow my order was delivered within the next week. I’m very happy I never paid for the umbrella it broke the first day we used it.
My two sets of Adirondack furniture was 7 weeks into the at first 6-8 week estimated delivery date when I inquired it’s whereabouts (which was extended to 14-16 weeks) THEN I received an email the next day saying if I don’t get it 30 days a refund will be issued. How about just issue it now?! That only puts us at 11week! Not even at their updated 14-16week I was given the day before the email. I am very frustrated I should just go to a brick and mortar store and save myself the headache with this cheap place.Show lessHappygoshopping
Worst experience with Overstock
I am very disappointed. I ordered this rug because I liked the patterned design and look. Once ordered, it arrived very quickly.
I immediately opened the package, rolled out the carpet. Throughout the carpet was a sticky substance that made the rug look dirty and a gray line running through the carpet.
I immediately set up a return for replacement. When the replacement arrived, I opened one end of the package, turned back the rug and seen the same sticky substance, not to mention all the condensation on the inside of the clear packaging because the rug was also damp.
I immediately set up a return and refund. Overstock states they will refund your money 3-5 business days after they receive the returned item. I have a confirmation and tracking number for my return which overstock acknowledges. The return rug was picked up from my house on May 20 and is now mysteriously sitting in a warehouse since May 22 as of this posting with no further shipping information.
Why should I have to wait for the dirty, defective, wet rug to make it back to Overstocks warehouse (which is here in NJ) in order for them to refund my money?
Will not be a returning customer given my first experience with Overstock
I should have gave them a google.. check their BBB complaints. STAY AWAY!Show lessthusismyusernsme
Love this app and company
Love this app makes it easy to shop and check on your orders to see where they are and when they’ll be at your home ! You can also write reviews and earn cash back haven’t had any glitches so far like in other apps it even shows you how much you can save before ordering and if you don’t have the club o rewards and order it latter after buying and then order it it’ll give you the amount back on previous orders I ordered it after 3 purchases and received money back on all which in return almost paid for the club o it’s just a wounderful company looking out for there customers and a great app I’d recommend it to anyone !!Show lesssew right
Terrible Service
I ordered a chair and a desk for my room. The chair got here in about 3 days, which is all good. The desk I ordered did not arrive for two weeks. I texted customer service for information about it. The representative told me that it would be an additional five days on the shipping time due to COVID-19 since that warehouse was affected. Later that night, I received an email explaining about the warehouse and it would be up to 30 days before the desk ships and that if did not the order would be canceled and I would receive a refund. Today, I got a text from the company telling me that the desk I ordered was out of stock. I waited three weeks for a desk that was never going to arrive. Now I will have to struggle to find a desk before my AP test. Overall, I’ve had a really bad experience with this company and I highly suggest that you shop elsewhere.Show lessCassie Mentzer
App appreciated
Love being apart of this company and ha big the ease to shop from the comfort of my phone when time permits. It’s the only app that isn’t riddled with glitches such as Wayfair for an example. They have great product with wonderful diversity. I’m able to put things into categories room my room for decor/updates and it hold them there for ease of relocating and transferring into cart when ready to update a room/yard/ etc. without the functionality and convenience of the app I would never be able to make time to find ideas/product/condense/and make final purchase.Show lessdecorated soul
Beware of the Buy Now option
Most of the functionality of this app is pretty good. I can’t tell if the Buy Now option was created to be more efficient or to cause people to buy things they didn’t actually want. It looks exactly like the “Add to Cart” burton and is only on some items. I accidentally bought two rugs when I meant to add them to my cart to choose from later. I had thought I had cancelled them but found pending charges for them on my credit card a few hours later. Customer service told me they couldn’t do anything about it because the items had already shipped (solid BS in my opinion, this was hours later, not days), and I had the option to pay $20 to sign up for their rewards club which would have enabled me to return them free of charge or pay $25 a rug to return them via their shipping label. Overall I am pretty upset about this whole thing. It feels like I was scammed. Customer service told me I could refuse the packages when they arrive. I have done so but both are marked as delivered and not refused. I’m going to be extremely angry if they don’t ultimately get returned with my money back like customer service said would happen. So basically, be very careful or just use their website to avoid the Buy Now scam.Show lessZombiegopher
Who is that guy?
I love Overstock! Customer Service is wonderful, and I’ve had no problem with returns or exchanges. (I purchased a fire table that we weren’t able to use because of the height of our upstairs patio. It wasn’t high enough for safety requirements. Also, it was a gas fire table and we repurchased a propane table which was better for us). Long story short. We were end over our heads, and because I purchased it in The Fall, we did attempt to set it up until it was colder. Therefore we were about 2 months *past* the return date. Overstock allowed us to return the table & they gave us a full refund. Furthermore, the reps are great at helping me shop when I feel stuck. I had a gentlemen help me. We were going back and forth on “chair ideas” for a dining table I was purchasing.
My husband could hear him on speaker phone. He asked, “Who is that guy? Is he a design dude?” The rep laughed and said no, but he loved helping and gets lucky. I eventually had to leave for dinner, so the rep took some notes on what I was looking for. He placed 4 styles of chairs in my cart to check out later. Great service!Show lessGenesiz
Be warned! If it doesn’t fit your screwed!
I bought a ring for $15 off this app. It did arrive in 4 days which isn’t bad for ordering off line. I tried it on but realized it was probably 1 or 2 sizes too big. Their “easy and simple” return policy told me to text a number to return the item. After I texted I was told that everyone was busy and they would put me in a queue. About 20 mins went by before someone finally responded. When I told them I wanted to return and the reason for returning it they told me that I had to pay for shipping which was $12... FOR A $15 RING!!! I don’t even think the $3 would cover my gas money to go drop it off... ID BE LOSING MONEY OFF THE PURCHASE! I guess I’ll just have a useless ring lying around my house! DON’T BUY ANYTHING THAT HAVE SIZES ON HERE BECAUSE THE RETURN COST IS OUTRAGEOUS!Show lessJidifif
Overall app is quite good but it needs...
I got a generated notice from Overstock that I have a long favorites list. Ok, I figure I’d clean it up. When removing items, as I scroll to the bottom where the aged out options are and swipe to ‘remove’, it removes the item fine but always puts the focus at the top. That makes for a lot of repetitive scrolling to find where I left off each time I remove an item. It should keep focus.
Returning to the top used to be a common and problematic issue people experienced when they reviewed an item in a search hit return list. Developers fixed that years ago. After reviewing an item, focus returns to where the user was at when they clicked to look at an item. It should be fixed in cleaning up saved lists as well. Just a thought.Show lessMTblueslover
Club O
Customer service rep Liz was awesome in assisting me with a dining set order and issues were th my account settings. I signed up for the Club O rewards program with Liz after she thoroughly explained the details and benefits and excited to order my chaise lounge through Overstock instead of another seller due to all the discounts offered! Also, she explained the Worldstock section where Overstock intentionally and thoughtfully provides an avenue in which smaller businesses and people from smaller villages with less access to the market can sell their handmade items. Love this! I am now a dedicated Overstock customer!!!Show lessSocialWorker326
