Leave a Review Bed Bath & Beyond
Poor Communication, delivery information!
This is the first app/company I have had issues with. First off when I put in my order everything seemed great. When I would check on my delivery time it took nearly 2 to 3 days to find out that it shipped. I tried to track the delivery through the app and it would freeze up and show me nothing other than just a white blank screen. Unbeknownst to me the delivery came without my knowledge. I had to get off of work to go home and receive the delivery. Upon receiving the delivery I went back to work came back home again to begin opening up my delivery. Not even a quarter of the way through opening the package I realized that the furniture was damaged. Are used the app to ask for a replacement. It is now the 11th day from my time of ordering it is truly disappointing that I may have to potentially wait another 10 to 14 days to get my replacement. Not happy with the service.Show lessCMacRufus
Everything was late, annoying customer service.
I ordered a desk and an entertainment center for my new apartment before I ever moved in to be sure the furniture would arrive in a timely manner; they would arrive only a couple days after moving in. My entertainment center is now a week late, and my desk has been pushed back several days, maybe even a week itself. We had a minor error when we initially ordered as well, and while it was rectified, the woman on the phone held me hostage for well over an hour attempting to sell me cards, deals, etc. She struggled for 45 minutes just to correct the price of the items because they were no longer on the sale I had purchased them for. She kept asking, “Is this close enough?” as though anything other than the price I paid for it was acceptable. This is absolutely NOT the place to order from if you are really busy moving, have tons of items that have nowhere to go because your furniture isn’t there, and have to put other projects on hold because you’re waiting for them.Show lessElsie Robertson
Not user friendly for new shoppers
After logging in I would get no further then 4 or 5 pages in trying to find the right item then the whole app would just close on me. This happened at least a half dozen times today alone and it won’t show me the color I chose when I was able to look at something. The tracking information given for shipments is not updated often enough either, one of my shipments was showing estimated delivery July 10th for the last week up until yesterday. I have found a lot of nice things I’d like to buy so I hope these inconveniences I’m experiencing are temporary. Right now I’m not real satisfied with this shopping experience so far.Show lesstrudyur1too
Great Products, Horrible App
I have zero issue with Overstock products. Customer service is awful, and the app is horrific. The app saves your credit card automatically, without your permission, and when you go to purchase something, it doesn’t give you any options to pay with store credit or a different payment method (A GIFT CARD), automatically charges the card you previously used, leaving your store credit and gift card behind! Thanks Overstock. Sadly, I cancelled my order because of your horrific practice of saving one’s credit card without their permission, so I will be finding something to spend my store credit on, and regifting the Overstock gift card. Irresponsible and Unacceptable! Your customer service needs serious help, but I’m guessing you outsource that, too.Show lessDesertdwllr
Jennifer Leckel
I ordered a seven piece dining room set which only took less than a week to arrive. It’s beautiful and I’m so happy with it. I also ordered an 8x10 rug to underneath it, contemporary style , which really made the dining room set pop! Today I received an area rug I ordered which took less than a week to get to my new home. My next purchase is a head board and a foot board that I just fell in love with at first site. My husband has shown me multiple others but none compared to this one. I must have it! It’s pine and sturdy and looks as though it will last a very long time. I have a credit card to Bernie and Phil’s but I don’t care I’ll pay the money upfront for it because I’m so in love with it. I’ve always had good luck with Overstock for the last ten years. Never disappointed not one time. I get coupons all the time and apply them to my orders which in return I pay less for the item! It’s a brand new home we pass papers tomorrow and I’m upgrading just about everything with items from Overstock. You just can’t beat the prices and more importantly the quality. I’d give Overstock 10 stars if I could! Thank you Overstock is my happy place!Show lessLeck_44
Why I like Overstock and how it can be better
Overstock keeps up! O has the latest tech, easy tap access to its online departments, and lots of views for each product.
I like the honest reviews too. What’s an issue for one customer may not be one for me, for example. And when there is a problem, O, customers report, fixes it. (I hope that continues to be true!😇
Response time and shipping info comes to my email in a timely manner too!
What could be better? Well, when I scroll product info sites, there are many repeats! Very annoying. Just show us the product once as I scroll though a site. Thanks. ‘Hope you make that improvement.
Overall tip of the hat to the tech crew and the crew that chooses the variety of goods on the Overstock site. I hope they give you a good salary with great benefits. Oh, and stretch breaks too! 🎩 👑 🍀!Show lessSky 'n Shore
Review Benefits
The application is easy to maneuver and I did receive what I needed but when I wanted additional products I somehow got to a webpage instead and found that I would much prefer to use the webpage over the application. In my situation I needed multiple rugs I ended up purchasing two when I went to the online portal and I did not use my app at the bottom of one of the items that I selected it was an option for a bundle price for three items I would’ve done the bundle price and got all my items at once if I would’ve used the online portal.
The most disappointing part about it is I wanted all three items and I would’ve paid less which you would’ve made me be inclined to purchase more items that matched now I’m hesitant to use the application at all because it seems like I get a better deal if I go through the online portalShow lessARaeSH
Gets worse with each update
I’ve been using this app for several years. It seems like they are losing focus. I find it harder and harder to shop for specific categories as overstock expands their business offerings. The filtering options seem much reduced to what they used to be. And I used to be able to shop around, go to another app, go back to my search but the app no longer caches my search session so even if my screen locks for half a second or I go to the internet to get more info about a product I have to start over. This is a deal breaker, especially when there are 1,000s of items to go through. I’ve been using other better built apps and stores instead. Like Wayfair and Hayneedle. Fix your focus overstock.Show lessTrik_sea
Just what I wanted!
I have been so impressed with everything I’ve ordered and received from overstock ! The description on everything I have ordered is exactly how it is described. The quality goes right along with the description of the items I have received also !!! It sure takes away the anxiety of not knowing what the items are actually going to be like when you get them. Now that I have received several items, I will be ordering with confidence on everything I order in the future. One thing I will highly recommend to people is to join ClubO. It literally pays for itself!!! Thank You Overstock !!! You guys ROCK !!!!Show lessPappy Norm
O-Stock delivers
I’ve ordered from Overstock dozens of times over the years. I went back and looked at my past purchases before I wrote this review. I’ve almost always been very happy with product quality. Out of about 50 total purchases, each one containing several items at various prices, I have been very happy with about 95% of my purchases.
I’m especially happy with furniture and clothing. The two times I was disappointed and had to return an item or give it away were items from Jewelry and Home Decor. Overall, we consider Overstock to be Old Faithful. If you need it, they likely have it, and at a great price.Show lessGingerBomb7
