Leave a Review Macy's
Very Disappointed!!!!!
Rated with 4 stars bc I tried multiple times rating it with 1 start but Macys kept deleting my review and never let it through. Why does it take sooo long for Macys to give you the correct current balance as you make online purchases? Interesting to me that the available credit rarely match the current balance. This has been an issue to me since I’ve been a member for 2 years. I believe they do it on purpose because Psychologically as you see that you own a lower balance than what is expected, you are tempted to buy more, also making it more confusing/harder to track the balance. They are purposely behind updating the current balance at least 99% of the time. Additionally, I just realized that I paid on interest charge last year even after making all complete payments on time. Platinum Member and their statement/balance is hard to track. This is very disappointing and a total Macy’s scam. Just hope other members read my review and keep an eye on these matters to be aware of these dishonest fee charges.Show lessJZC$
Done with Macys and AMEX
They changed the app and you can’t see the information like you could on the old app version. I had to call. Guess they severely lowered my credit limit on my cards and never properly notified me. When I called I got a rude immature kid handling my money and credit information. They lowered my $6000 limit down to $600. The rep told me they could not see that it was lowered. I’ve had the card for 13 years and proof it was that high years ago. The rep talked down to me like I was mistaken yet she could not look up the info one way or another. Just another young kid that knows nothing about finances or life for that matter. I’ve had credit cards for longer than you have been alive on this planet. Go home to mom and let her cook you dinner. You are too young and immature to have employment yet. Glad I have them out of my life now. You need to do better when hiring people. Pay them more and you won’t get unqualified employees.Show lessSweetbeats33
Not enough features within the app.
The app doesn’t load items fast enough.
Also tracking purchases and making returns start in the app but then you get redirected to another site or get return labels by email. Should all be in one spot and be able to set up carrier pickups if needed in the app. I wish you could also make changes or cancel an order before an order ships. You do have 30 minutes to cancel an order, no changes can be made but if you get side tracked or continue shopping and you miss that timeline, you can no longer cancel or change your order. You have to receive it and go through the process of returning either at a store or drop off. I also used to get sale alerts for my favorites list, but I don’t get them anymore.Show lessshopper 82922
Bad check out
I have an account but every time I put my information in you refuse it and therefore I cannot check out with my address and everything filled in for me I’ve had it I’m going to find somewhere else to buy my clothing and shoes and whatever else I Byam in fact I’ve been buying very little because I can’t stand the way you do business. Send things to my daughter’s family in Wisconsin and every time that happens they fail to put it back to me no-fault address which is my address which is where most of my packages go entrance continue to go there but I end up sending my daughter things two times after I sent her the first thing because they refused to change even though I go in and change the address I wanted to go toShow lessdont have one dont want one
MACY’S Is a SCAM, no item Arrived. Wasted $400+
I love going to Macy’s a lot. Most of my stuff are bought from Macy physical store but since I moved to North Dakota, for the first time I ordered online coz my friends told me they have a lot of item on sale items and We don’t have Macy store here. I ordered 4-Versace perfumes it comes with freebies I was very excited for it’s my gifts for Mother’s Day. It was Ordered, shipped but it keeps saying it’s delayed which is fine for me coz I understand there was a blizzard that time/snow storm. I don’t check a lot emails a lot but I realized it’s been a week or so and did not received the items then it says it’s delivered but I didn’t received anything. Prior to my perfumes order i Also bought clothes for my kids which I received. I contacted customer service but they denied my refund/replacement requests and their reason was “we believe there is a problem receiving deliveries at your provided shipping address.” I replied to them, and no response. I SPENT $400+ for the invisible perfumes —- I WASTE my money.Show lessbshdkfnd
Macy’s Doesn’t Deliver
Many, many times in the past year Macy’s has actually not delivered what I purchased through their app. Their items become stuck in shipping limbo for forever, and they leave it up to the consumer to contact them and let them know. If it happened once, no big deal - but it HAPPENS ALL THE TIME! Check and make sure you didn’t order something and forget about it, and it never arrived but you were still charged for it. They also are constantly running out of things and apparently never have the missing item in stock...
There is also no easy way to contact Macys. It always says “Chat Unavailable” so I have to dig around to try and find someone to notify. It is ridiculously difficult to let anyone know that you in fact did not receive the order you already paid for.
I have significantly reduced my Macys spend for this reason and will cease to purchase from them in the future. They are the only retailer I order from with this persistent problem. Macys needs to get it together and figure out how to be an online retailer.Show lessRezaqt
Categories
I love Macy’s as is always my go to store for clothing, shoes and decor. However, I have to say I don’t like a change they made in their app. When you go to your Favorites it used to have the icon of each category I had created, ex: Kitchen, Gym Clothes, shoes, winter Coats, Purses, Dresses etc. so I will click in any of the categories and it will show me the items I put in that category. Well, now with the update it doesn’t do that. First it show me category “kitchen” and I have to scroll down to all those items to see the next one like for example “Gym clothes “ then I keep scrolling thru all the items to go to the next one. This is troublesome. Let’s say I want to see all the shoes I had like, I have to scroll down my other 5 categories to see the shoes list. By the time I finally see them I am annoyed. I think this was done on purpose so i am “forced” to scrolling down in each category and see all the items I have put in my favorites and maybe decide to put them in my cart to buy them. Believe me I don’t have time for that. If I know I want to buy shoes then let me click on the icon I create for that category and then show me only that. Don’t force me to scroll down thru all my categories. Please change this back as it was before an icon that you rename with the category and when I click on it to show me all the item I put as favorite under that category. Until then 2 starsShow lesskbeckett8504
Beware- charged for duplicate order
Had this app a few years ago, deleted it then as it seemed glitchy. I downloaded again recently for second chance. Last week, I used the Macy’s app to place an order to mail a birthday gift. It was again glitchy but I thought I’d been successful. To my surprise, the recipient received two identical orders. My order history lists two identical orders placed five minutes apart via phone app with identical delivery address, both mailed as gifts. Clearly I would not intentionally place two identical gift orders to the same person with same gift message five minutes apart. Per customer service, my only option for receiving credit for erroneous order is to ask the gift recipient to go to trouble of returning the duplicate items to a Macy’s store or box them up and take to UPS center to mail back for return. Once I determine a better resolution to this issue, I will be deleting this app once again.Show lessSoocccaa
Terrible update!
This app was amazing until they did the latest update. I had created multiple wishlists and before the update I could select the wishlist and items I wanted to view. Now this new update has me scrolling throughout all the items in all my wishlists to look into one! How is that convenient?! It makes my shopping experience a lot harder. In addition, when you view an item and scroll down to check colors, the item disappears because you scrolled too far, wth?! So I can see how a shirt looks in blue because I scrolled too far and the shirt is now not visible. It’s more of a hassle to shop now and very frustrating. I only shop through the app, so not having it function properly is a problem. I don’t think I’ll be platinum anymore if they don’t update this crappy app to a more user friendly app. So annoying when they had such a great app prior to this update. Change back or lose customers!Show lessMeeLehNah
Recent update is very inconvenient
The new update is inconvenient and not user friendly. The features were definitely not upgraded keeping in mind for someone is who uses app regularly to find products. To begin: the list is collapsed all the time and if you have more than 2 list for number of family members in one account you will have keep scrolling and scrolling to find the price of item you saved to buy at some point in future. The bag items do not show actual price and coupon applied rug under. The placement of price and discount available is not apt for user to make decision. Earlier the view was compressed to view all items in the bag/cart. Now you just keep scrolling to see all the items.
I hope you make some improvements soon. The new updates are definitely not user/shopper friendly. In times like past 2 years consumers spend more time on phone app rather on laptop/website to look for products. And the new feature /update is only going to push away lot of us from using app.Show lessMeghz...
