Leave a Review Macy's
Hate the modification of “ Favorites”
I am always enjoying the Macy’s app, but you did modification to the “ Favorites “ modules, did not like the new modification at all. First of all, you can not see your saved items with date range, it used to displayed with the newest saved items on top , and the oldest at the buttom, now when I want to check the items I saved recently I have to go over all the list and find the item, then you added function to group and categorize , who have so much time to do that??? I tried but tired a bit later, I still want to see all the item in one list with recent date range, simple and efficient!!! New modification is time consuming and complex!!!!Show lessnilu40
What have you done?! Awful update.
This app used to be okay. It seems they recently tried to fix it, but made it absolutely worse. When browsing clothing or shoe categories, you can’t even access a filter for size. Go to women’s shoes, pick a category (I selected womenswear boots) and you aren’t able to pick a size. There is no size option under filter. There is a button next to “filters” saying size, but click in it - no options. Doing simple things like changing the color of a shoe makes it so that you can’t even look at the object because it disappears behind ads and options so you have to do loads of unnecessary scrolling. When you click on a color option for something, it shouldn’t navigate you away from it. You should be able to look at that thing. Look at any other site of any kind - when you click colors, you watch the color change immediately right where it is, without having to get back to the photo somehow. This update is bad.Show lesselecticprune
New update issues
I liked this app, but am frustrated with some of the features in the new update. Old lists didn’t migrate to the new app which is disappointing. Looks like only some items migrated to a style board and the rest are deleted entirely. I won’t bother creating lists again, mainly because the “Add to list” button is gone. The “always visible” filter options are distracting and take up a lot of room. I liked how they used to disappear as you scrolled. The biggest pain point in the app for me is that you can’t see item subtotals after you apply a discount in your shopping bag. This still persists after the update and is the reason why the web checkout is better. I hope user feedback is considered and future updates will include improvements based on genuine frustrations.Show lesskfranz924
Ordering’s A Breeze, Tracking’s A Nightmare
Looking through the app and ordering is simple with the app. The nightmare begins once they take your money. Tracking your order is a cluster nightmare. Items are shipped individually, resulting in many different tracking numbers. To add to it, the tracking numbers cannot be copied or linked to a hyperlink. So tracking your various packages is an absolute nightmare. You have to shuffle between internet apps and the Macy’s app just to input the tracking number. With multiple shipments in my single order, it makes it a nightmare having to do this with each individual shipment. They should focus on making this more user friendly. I don’t think I will buy more than a few items at a time, seeing how complicated they have made this process.Show lessbuggie24
Order
hello, I am very discredited by your customer service because I ordered glasses on your website after 7 days when I called to find out why my order was not sent, I was told that they would contact the store and send my order, but in the evening of the same day my order was canceled and said that it was not available. and they offered me to wait forever when it appears or cancel my order, I said that I see such glasses on the site but of a different color and I agree to send me a different color to which they replied that these glasses are of a different price but I ordered glasses when there was a discount on them and it's not my fault that you didn't bother to close the offer because these glasses are out of stock, it's your fault and there is no discount for these glasses now. I am your regular customer, not only me and my family, and we spend thousands of dollars in your store and I think this attitude towards your regular customers is not acceptable. and I think that this was the last mine and my family in your store if you can not figure out this situation. thanks in advanceShow lessGrigoryan Sergey
Macy’s is awesome
I’ve had my Macy’s credit card for about six years now. I have purchased clothing, small appliances and furniture. Every experience has been amazing. With Covid the past year and a half it made it impossible to go to the store to purchase items. With Macy’s I was able to get great quality products delivered in a timely manner to my home. They offer great products, fair value and their sales can’t be beat. So be on the lookout for coupons. It will save you money. I have to include their customer service via email or by phone. All my experiences Have been friendly and met with direct attention to solve my problem. Macy’s keep up the great work and you have a continued support from our family.Show lessSpankman1963
Macy satisfaction
Love the rewards and all the items they offer. I have always been satisfied.
I do have one complaint I had to return something and I didn’t have my debit card used with me when I initially purchased it and they gave me a difficult time refunding cash to me. Because it was a debit card the the amount was immediately deducted from my bank account, this paid in full. And, they didn’t want to return cash money. I had to show the manager my bank account in my phone showing was charged for the items. It was insulting and unnecessary. Since I used a debit card it is the same as cash and I am entitled to the refund how I prefer not the store. If this happens I will boycott Macy’s and tell my story to all my friends and family and have them boycott Macy’s as well. I make a lot of purchases often at Macy’s and being treated and humiliated the way I was is unacceptable.Show lessshanonr430
Loved For Two life Spans
Amozon Took my Five hundred Dollar Card I out cash on . And Macy’s Saved the day I got 1 of my items ordered The next day ‘ the very Next Day I couldn’t believe it . And Macy’s made it so that My Daughter of 34 years Has a nice Christmas for once ‘ Before it was all about the Kids my grandkids And a little something left for The grown kids . Well Its Been 15 years now And I spent most of my Macy’s Card money on her So this yr Everyone can be lavished with lots of Great Gifts So Thanks To Macy’s for Helping wife & I save the day For a hard well earned year so Christmas Can still be A wonderful one even though were apart gifts shipped from the geart Always make one feel better . Thank you I cant say enough ih yes the rewards are awesome . My grandmother Was the first yo take me to Macy’s Thats where I learned Real true Beauty inside !Show lessconcreteRusty
Quick pay only
I can only purchase Kids items if I select quick pay. If I select an item to place in shopping cart it gives me a message that it is not available and to remove it from chart. I call you customer service and they referred to you technical department, which was not very helpful. They didn’t know why your app is not working and showed no interest in trying to find out. It won’t work if I try the web version either. I can’t be the only customer that is having this issue. They gave me the instruction to call in my order. If I have to do that what’s the point of using the app. Not very happy!Show lessDL_Help
Major problems with scan and pay
I’ve tried twice now on two separate occasions to use the scan and pay feature. In each case, I struggled with getting it to make the transaction work. In the first case, it complained that it wouldn’t accept the card and after a few attempts and wasting about 15 minutes and calling customer support, I had to go to the register to buy the item. To add insult to injury, it logged four transactions against my credit card vendor and I had spend time to ensure those wouldn’t debit my account. After repeated calls and my prompting, someone finally admitted that they were having system problems.
In the second case, I was trying to apply a gift card to my account as part of a scan and pay operation and it wouldn’t accept that. Again I called customer support who didn’t provide anything to resolve the problem. And yes, again I wasted a bunch of time and ultimately went to the sales counter to wait and pay.Show lessBuzz, Farmer
