Leave a Review Macy's
My experience with online shopping with Macy’s
Macy’s makes it very easy and affordable to shop online and whenever you have a problem can always call them with no problem and they’re always there to help you with nice train customer service reps always at the tip of your fingers I highly recommend Macy’s for all your shopping rather than dealing with the crowds in the store be safe shop online it’s the same has going in the store trust me I’m new at this and going through these difficult times will keep everyone a step closer to being safe and healthy and no I was not paid to say these Beautiful words God bless America all lives matterShow lessall lives matter in Gods Name
Trash App with glitches, errors, and pathetic customer support
My orders were automatically cancelled AGAIN and when I called the phone number provided in the cancellation email, the customer service had no clue about how or why the glitch happened nor how to fix it. Apparently a ‘verification step’ was skipped during checkout -I used this app for all orders and it’s logged into my account so if there’s any additional steps required, it’s not visible to me. The error/flaw is in the app!
During checkout, it showed me the points I earned for my Star Rewards (including over 2k bonus pts) but since they cancelled my order and it was reactivated via phone support, the order is not at all linked/placed into my account. I’ve been scammed as NO POINTS were added to my Star Rewards acct. Also it’s inconveniently difficult to track the shipments and deliveries since it’s not linked to my account. Does Macy’s have any qualified technical support that customers can contact/reach?!Show lessAsilirpan
Love Macy’s... However!
I love Macy’s... However, I placed an mail order and it never came. Called they were to reship but sent to the wrong address and stated they would resend. 3rd time around waiting. Meanwhile, receive a harsh and rude email from a representative, Krizel Joy Q. She stated that:
We have investigated the order in question and concluded that due to excessive claims of non receipt, we will be unable to credit or reship your merchandise. Additionally, we will no longer be able to process any reshipment or credit to this billing name and address.
This incident is addressed as excessive claims of non receipt...
Just go to the store if you want to purchase. You are responsible for missing packages. I asked if they could just leave for store pick up but rep said for the inconvenience they’ll reship. Then they send to the wrong address in another state!!
Macy’s you’ve disappointed one of you “Valued Platinum Card Holders”Show lessNikkeys
As bad as their website
I want to start off by saying I very much like Macy’s, I even used to work there. This review is not intended to put a bad name on Macy’s or Bloomingdales. However hopefully this reaches someone to fix the issues with their ordering system. I tried ordering a product 4 times from the regular website and it would go through with no issues only for my confirmation email to be a “your order has been canceled” email. I tried 2 of my cards and Apple Pay. I decided to try the app in hopes that they are trying to put their focus on their app. After 2 more attempts to order my item from the app, I still have not been able successfully place my order. Additionally, I did call the number on the “order canceled” email to get a team that would not truly listen to my problem. Again i love Macy’s and this does put a huge damper on my experience as this product is not sold in any of the stores from the Pentagon Mall all the way to Richmond so I may have to go somewhere else unfortunately.Show lessLazy Skater216
MACY’S; NOT JUST A PARADE
As the Macy’s Thanksgiving Day Parade gets closer to the date, it reminds us all of when we were kids and enjoyed seeing Santa at the end of the Parade and got us all excited for Christmas.....as we get older it reminds us that Christmas is about a month away and how crazy it’s going to be fighting for gifts for loved ones and finding that special gift for that special person..... but if you stop and focus on the FIRST WORD, MACY’S, it will put your mind at ease, even if you haven’t started your shopping yet! Just download the app, and buy GREAT gifts for everyone, including that special gift for that special person! What’s even better than finding everything in one store? Never leaving your home to find it, buy it, and bring it home! And if you’re like me, you never miss a single play during football season and get credit like you must have been shopping for at least a couple months!!!!Show lessCoach Mac 12
Scanner broken
The most recent update that brought changes to the scanning portion of the app essentially broke the scanner. Whenever I choose the price check option, I get an error that says, “oops… we’re not sure what happened. Let’s try this again.” It does this with every item, every time. So, I try to use the scan & pay option. Then it prompts me to change my location settings, which you CANNOT do for the Macy’s app in settings. Macy’s is missing from privacy > location services, and there are no location settings under the other settings for the app. The other option is to connect to the Macy’s Wi-Fi. So, I connect to the Macy’s Wi-Fi, and nothing happens. I’m connected to the Wi-Fi and select the scan & pay option again. It then again prompts me to change location settings or connect to the Wi-Fi I’m already connected to! Scanning to check prices and inventory was the main reason I used this app, and now I can’t do either.Show lessBöhme417
I love Macy’s app, better the than visiting the store
After used the App for a long time, cause the city I live don’t have Macy’s store. When I have chance to travel to Macy’s store, i feels I just waste my time to find the size I need, the color I love, the brand I want. All that things you just need to set up in the App. It’s show up what is available, and it ship out to your door extremely fast. Also free return. In holiday seasons, shopping by Macy’s app is great opportunity to get your stuff at earliest, before it’s gone. This is my opinion, while my mom, a Macy’s fan, always tell me she want to walk in the store, touch and feel the material. Anyway she was RIP last Mother’s day. I will not back in the store, it’s bring too much memories about her.Show lessLEANNBEAUTYSUPPLY
*Slightly* better than the website
I want to love the app, but it really is too hard to do so. I downloaded the app as a way to avoid the horrendous website function, but I’ve found the app isn’t much better. Shopping bag empties, I have to sign in to my account Every. Single. Time. I go to a new search, or open my shopping bag, or exit the app for a brief time - that’s with the settings allowing me to stay signed in. Not to mention the fact that my password never shows up, even with Touch ID enabled. I’ve missed out on sales and discounts (part shame on me for coming down to the wire on time, part shame on you for not being reliable) due to these issues. The closest Macy’s to me is over an hour and a half away now, and as such, this is generally the only way I can be a customer. When this is the experience I get, I generally don’t even bother. It’s unfortunate, because I’ve spent a lot of money at Macy’s, and would continue to do so, but it’s becoming more and more difficult.Show lessWade2190
Poor App Development
I have been a Macy’s customer for over 10 years. I love being able to browse and purchase items with the app. Unfortunately the “wallet” section is a disaster. Every time I try to go to the credit card payment page it gets stuck on the loading screen for 5 minutes or indefinitely. It’s a crap shoot. If/when it final goes through and you click review payments, or any other tab, it goes into a frozen state of loading again. I always have to close out and just go on my laptop to the full website. Even that payment area sometimes freezes! For over a year I have updated the app and waited for bugs to be fixed, and they have not been. I do not recommend using this app to track your Macy’s credit card and make payments in anyway. It is even discouraging me from shopping there all together since the issues have cause me fines and missed payments due to the issues.Show lessKittySaysRoar
Better than website at least
I decided to register for my upcoming wedding at Macy’s and after the initial registering online through the website, had nothing but issues and site glitches. The pages won’t load, and even when you do get it to work, when you click on the next page of your search nothing happens. So you might have 50 pages in a search but are limited to one page of it to select an item. So I then decided to download the app, thinking it’s gotta be easier there. Kind of... but not really. When you add things to your registry and tell it the number of items you want, sometimes it doesn’t even add them at all. If it does add them, it’ll add one to the registry, not the 4 you told it to. When you go to the registry, you can’t click on the registry item and easily change color options from there. You have to go back through the search process and re-find the item and re-select it that way. At one point I considered canning the whole registry at Macy’s because of how clunky the app AND website are to use and navigate. But instead just stuck with the very few items I had on there and will not be adding any more.
FIX THIS! Most people don’t have time, patience or the will to try to navigate your clunky and glitch filled website and app. At least have ONE reliable self service site.... wasted a lot of my time.Show less425509
