Leave a Review Macy's
Over it!
After reading the above review, I experienced the same thing with Macy’s. I have been a loyal Macy customer for years! Yet, my last two months of experience with the company have not been good at all! I ordered a pair shoes that are still available online (and were on sale at the time of the order), but Macy’s canceled the order with no explanation. Thinking it was error on my part, I reorder the same shoes again a few days later. The exact same thing happened again… The order was canceled with no explanation. Two weeks later I ordered a suit that was labeled as a new product and also on sale. The order was canceled with no reason given. So, I ordered it one more time, and again it was canceled. However, the suit is still available online in all sizes.
In all my years of purchasing clothes online from Macy’s, this had never happened before! When I contacted the customer service representative, she apologized and said it must be a technological glitch. That was a month long glitch.......Show lessPuzzled by the Changes
Love Macy’s, but App frustrating at times
I have latest version and each time I update I hope they fix the bug where when you are reading the reviews about an item/product, it will just go back to the first one without warning. I am constantly going back and forth until I become frustrated. At which point, I just go to the regular site through Safari. Also, I wish you would fix the shopping bag where you could remove or update an item without having to go all the way back to the item. I have made many mistakes in my ordering because I could not just review it on one page & make updates/changes. App still needs a little work. However, I will continue to shop at Macy’s through the website.Show lessBBH1935
Horrible customer service.
Macy’s customer service is the worst I have ever experienced. After multiple attempts to buy a handbag over the telephone, the final one I was trying to buy was the wrong one ordered as i discovered when I looked at the email order.
I called back to address the irritating and unnecessary problem and was passed from one person to another because an “error” message showed up which apparently no one understood and i was put on hold multiple tones while being forwarded from one person to another. Ultimately, they hung up on me. I gave up and had to go to the store to get the issue solved.
A very basic problem was non English speaking customer service people which made the whole process even worse.
These issues most certainly now impact my purchases at Macy’s.Show lessHeftysack
K app, annoying bugs
This app is just ok. When I’m in a store, it doesn’t work when I want to scan a tag to get the price, simply bc some Macy’s stores are in buildings that have poor cell signal (Queens Mall, Herald Square and Dadeland for example) so the app doesn’t work. Terrible, since this app is supposed to work inside the store.
Secondly, when I’m shopping through the app and want to check a product’s reviews, if there is one that I want to read fully, I click on it and the app kicks me out to the beginning of the reviews so I have to scroll down again and find the one I wanted to read. On that same note, if I try to scroll down the reviews, after a few scrolls the same thing happens. Kicks me back to the beginning of the reviews. Very annoying. I read reviews all the time to minimize having to return items in-store and the fact that the reviews screen has such bugs is discouraging. Please fix it!!!Show lessDipasaco
25% off first purchase is a scam
I downloaded the app because after months of searching for a dress for an upcoming wedding I found one at Macy’s but it was too expensive so I checked for discounts online. I downloaded the app because it claimed the first purchase was 25% off. I tried creating an account but they told me I already had one connected to my email (not bc I had the app before just the regular one you get from ordering online) so when I clicked back to log in it wiped away the 25% discount. So, I decided to try again on my bfs phone we created him an account got the order to go through and arranged pick up and the following day got an email stating the order was canceled the discount was not reinstated and no explanation was given. Now I also ordered shoes from my regular account later when I realized I didn’t have shoes to match the dress that full price order went through fine. If I can’t get the dress I have no use for the shoes and am back at square one 10 days before the wedding. This experience has made me delete the app, will likely return the shoes and am having second thoughts about shopping at Macy’s if they are going to be manipulating customers like this.Show lessBrittElyse820
Alleged customer service with Macy’s credit card
It took 45 minutes in phone calls only to be disconnected, and nothing accomplished.
It’s bad enough being connected to a foreign country with a major communication gap. I tried to do the automatic system but it one point it asked me for my full Social Security number then a foreigner got on the phone and try to ask me for my Web ID, This was all through the Macy’s app. I clicked on the phone number to call
I found it hard to believe that I was even talking to Macy’s after the information that was asked of me. So I went through Google and somehow was connected to the same site. All of my ID information was correct but when I tried to place an order it would say The payment information was wrong when I clicked and checked on that it said that my mailing address is wrong I clicked and checked on that then it said my billing address is wrong eventually I had to login again and another credit card
Extremely time-consuming very frustrating and I believe the app is compromised as asking for my full Social Security number in the web ID is not OKShow less1990k75rt
Terrible!!!!
The app is not working properly. Processed my order with many errors over and over. When I called to get support was held on hold fo 38 minutes. Then when was able to finally speak to support was told that my problem had to be transferred to a different department. Of course I got hung up on. Called back now getting very close to 1 pm cutoff for the sale and again took over 15 minutes to go through all the prompts before getting to “right” Department..... again I hold, another 24 minutes later.... finally speaking to a live person and describing the terrible wait and hung up situation to be told one again that he had to transfer me. I stated my concern again about being hung up on and he stated:please give me your name and number and I assure you that you will not get hung up on....which I of course did!!!!!!! Needless to say, I already missed the deadline for the sale. Well Macys, you missed my $$$$$ order. I will definitely spread the experience with everyone I knowShow lessMintySmiley
Customer Service
No help in donation or sponsoring. The American Foundation for Suicide Prevention is a non-profit which supports those who have lost a loved one and those dealing with personal struggles. Sucide in high school is increasing. It’s the second leading cause of death. I would’ve never imagined my son taking his life. Living in Hollywood working for an A-list actor. The phone call received telling you the bad news is the most worst thing I’ve ever been through and I don’t want anyone else to receive the most devastating call that affects the rest of your life. I have suffered a lot of pain and been hospitalized two times since his passing in 2013.
I’ve received many email address and the information is not available for my particular question. Maybe it’s due to the fact Macy’s does not want to support the nonprofits however it does sponsor the Macy’s parade in New York. This kind of makes you think. All I want is the email address or preferably a phone number. Is that too much to ask for?Show lessJAR0306
My Fave Store
Love Macy's - the products, the customer service the easy returns, on- line shopping the selection - all of it. I'm not crazy about Last Act I don't like the 30 day return limit and that you can't use your "star rewards." They are my star rewards for spending money at Macy's so I think I should be able to use them any time I want to.
Other than that I am a gigantic fan. I love that I can find a super deal on a close out item and find more of the items, at the same price, at other stores in the USA, and have them shipped to my home. I just moved into an urban condo and have purchased Kate Spade Crystal and China for my new kitchen- all items on clearance, at very good prices. Finding one or two pieces locally then completing the collection with other pieces getting shipped. How fun it is to come home to a package with my special Kate Spade Crystal inside!! The salespeople I have worked with all over the country have been delightful and professional.
I also bought all of my bedding, pillows, sheets, toss pillows, etc. from Macy's - Ralph Lauren, Hotel Collection, Martha Stewart, and Jessica Simpson all contributed to the trendy, modern and comfortable vibe.
And, as always, Macy's fashions helped me dress for success so I could rock my new promotion at work this year and enjoy a well deserved beach vacation, wearing Bar III....
Can't wait to go Christmas Shopping❤️❤️❤️❤️Show lessmickeymantis
Hackable? Perhaps...
So I am a big Macys shopper, and I loved this app from when I first installed a year or two ago. Very convenient, between my list and my cart, it was easy to select and move items. Loved the search, really truly loved this app. When it was updated to include a dashboard recently I was thrilled. It called up recent activity and orders for me without my having to login. But to actually place an order login was required. One evening i placed like 10 pairs of boots in my cart for consideration. When I came back the next morning to narrow it down and place the order, my cart was empty. Strange. I clicked recent orders and found an order had been placed that morning. Hmmm. The order was for a $200 pair of sneakers ( not my style or size) and shipped to an address in LA (I'm in NY). THEN I noticed they'd changed the billing address, email and phone number. Seems like there was some back door vulnerability in the dashboard feature that the developers missed. App deleted. Sorry Macys. Fix that and I'll be back.Show lessLibraScribe
Developer Response
We saw your review and would like to get more information so we can look into your issue. Write us at TechResponse@macys.com and we will follow up. Thanks.
