Leave a Review Old Navy
Need more fun age appropriate styles for big girls
We shop here because the prices are great and everything is great quality however the big girls styles are to grown looking. There’s some moms who have 5-6 year olds that no longer wear toddler sizes and there isn’t a lot of cute age appropriate options. The toddler clothes are so cute and I feel like there needs to be more duplicates of those styles in bigger sizes. H&M for example does a really good job at this by offering the same kind of little girl friendly styles but in bigger sizes. You will see the same fun and adorable outfits in ranges 2T all the way up to a girls size 10 to be exact. Some moms don’t want there little girls wearing mesh shorts and tops with key hole designs as well as crop tops. There is a also no matches sets for girls. It would be so nice if they had ribbed two piece tank top and short sets in solid colors and some fun prints like watermelon or strawberries and ice cream cone designs. The dresses and rompers for toddler girls should also be made in sizes 2T- girls size 10. I feel as though last year styles for girls where also a tad bit better then this years styles.Show lessComfycoco
BEST CUSTOMER SERVICE
I had placed two orders same day. One went through and one was canceled. I received an email about potential fraud concerns. I called and did everything the email told me. Their customer service was AMAZING!! Every item I had ordered was part of a 60% off sale that was two days only. I was just certain that because it was canceled the day after the sale ended that I wouldn’t get those items for the sale price when I reordered. Not only did I get them at the sale price, but the woman on the phone (I think her name was Kate) copied my order over right then on the phone. She did tell me one item was no longer available in the color I requested. That was disappointing, but she told me the item number so I could look it up on the app and pick a different color. The whole thing took only 5-7 minutes. She was also able to determine what triggered my account and we fixed that on the phone as well. I was beyond happy to have that fixed to prevent future issues, but more importantly that they honored the sale price and reordered everything for me. That is service!!!Show lesssmoore189300
Can’t login, search feature isn’t great, hard to shop on
The first big issue is that I can’t login into the app. When attempting it just makes me sign in over and over and over again so I just have to go to website where I can login in once and with no issue.
Second problem is the search feature is terrible, I could copy and paste the exact name of the item from the site into the search on the app and it wouldn’t find it. You just have to hope you have your categories right and infinitely scroll.
Third problem is just over all the app is hard to shop on, it’s hard to search, navigating its own build in deals ads takes you to a list of items that you can’t sort to only see relevant things to you, going back doesn’t take you to your old spot so you have to scroll back to it, and items take a long time to load.
Forth big issue is stock, I find a lot of items that are out of stock in every color and size but it’s still on the app as if you can buy it. I understand things might be waiting on delayed restock but if you can’t buy it period at least grey it out of something.
Fifth not that big of an issue but still an issue is the retail stores don’t seem to carry men’s pants above 38 and xl, but on the site sizes go up into the 50’s so in store pick up is never an optionShow lessSquidnosis