Leave a Review Athleta
Useless
Never once has the app worked on my iPhone 13 Pro. It just never loads. I either get a blank white screen or a spinning Athleta logo. I’m now even more upset because the link here in the App Store for “App Support” just links to the feedback section of Athleta’s website. There is nothing about app support there, so I started a chat, only to hear, “I am sorry but I am unable to help you with any app issues.” So I then asked if there was anyone else I could talk to about it, & the associate advised they’d fetch me the customer relations phone #, then the chat dropped & that was the end of it.
Athleta - PLEASE do not make it so certain perks are ONLY accessible via the app, when the app itself does not even function for some people. This should be a no-brainer. I’d rate it zero stars if I could. Athleta’s clothes are amazing, but their app is somehow still totally non-functional for some people.Show lessmmccullah17
Recent updates are terrible
I’m sad that Gap/Athleta has resorted to even more banners in the app and slower performance.
My major problems with the app (as of Jan 31, 2023)
1. If you have anything in your cart, it’s constantly telling you how many people have that in their cart - aka high pressure sales - not cool.
2. Filters - the filters in this app are very slow, and it doesn’t support having multiple filters at the sale time without a major lag.
3. You forgot me? - If you click away from the app on your phone for even a minute, it re-opens to the homepage and doesn’t remember where you were seconds ago.
4. Punished for logging in - If you aren’t logged in and put an item in your cart, once you log in it drops the item out of your cart, and if it’s the last available it takes the app about 5 minutes to make it available again.
5. Constantly logging me out? - see point above for a wam-bam issue, but I’m asked to log in multiple times and often without even leaving the app.
6. Sometimes pages don’t load - they’ll show one picture, and nothing else on the screen for minutes before the user gives up. You have to go back and re-enter your selection for it to catch up.
7. The gap credit card returns do not show as negatives in the credit card detail - veeeeerry confusing.
On a good note, I like the wellness features. That’s about the only positive change I can think of seeing in the past year or more.Show lessigvcssrgbnjkk
Always get an error trying to login
I used the Athleta app to shop across brands for a long time and I loved it. About a year ago after an update the app completely stopped working for me and my husband. We have deleted and then downloaded again to no avail. I can look for items but whenever I try to login, I get a notice that an unexpected error has occurred. Now the only way for me to shop is through a browser. It is unfortunate since there are app only specials and there was such an ease to using the app.Show lessGJ-100