Leave a Review Athleta
Useless
Never once has the app worked on my iPhone 13 Pro. It just never loads. I either get a blank white screen or a spinning Athleta logo. I’m now even more upset because the link here in the App Store for “App Support” just links to the feedback section of Athleta’s website. There is nothing about app support there, so I started a chat, only to hear, “I am sorry but I am unable to help you with any app issues.” So I then asked if there was anyone else I could talk to about it, & the associate advised they’d fetch me the customer relations phone #, then the chat dropped & that was the end of it.
Athleta - PLEASE do not make it so certain perks are ONLY accessible via the app, when the app itself does not even function for some people. This should be a no-brainer. I’d rate it zero stars if I could. Athleta’s clothes are amazing, but their app is somehow still totally non-functional for some people.Show lessmmccullah17
Recent updates are terrible
I’m sad that Gap/Athleta has resorted to even more banners in the app and slower performance.
My major problems with the app (as of Jan 31, 2023)
1. If you have anything in your cart, it’s constantly telling you how many people have that in their cart - aka high pressure sales - not cool.
2. Filters - the filters in this app are very slow, and it doesn’t support having multiple filters at the sale time without a major lag.
3. You forgot me? - If you click away from the app on your phone for even a minute, it re-opens to the homepage and doesn’t remember where you were seconds ago.
4. Punished for logging in - If you aren’t logged in and put an item in your cart, once you log in it drops the item out of your cart, and if it’s the last available it takes the app about 5 minutes to make it available again.
5. Constantly logging me out? - see point above for a wam-bam issue, but I’m asked to log in multiple times and often without even leaving the app.
6. Sometimes pages don’t load - they’ll show one picture, and nothing else on the screen for minutes before the user gives up. You have to go back and re-enter your selection for it to catch up.
7. The gap credit card returns do not show as negatives in the credit card detail - veeeeerry confusing.
On a good note, I like the wellness features. That’s about the only positive change I can think of seeing in the past year or more.Show lessigvcssrgbnjkk
Always get an error trying to login
I used the Athleta app to shop across brands for a long time and I loved it. About a year ago after an update the app completely stopped working for me and my husband. We have deleted and then downloaded again to no avail. I can look for items but whenever I try to login, I get a notice that an unexpected error has occurred. Now the only way for me to shop is through a browser. It is unfortunate since there are app only specials and there was such an ease to using the app.Show lessGJ-100
Fix it..
The app is sub-par at best.. has great potential from the layout standpoint but it’s constantly refreshing and sending you to the top of the page. If you leave the app for 1 sec forget it, plan to ‘re-search’ again and scroll scroll scroll to get back where you were. It also annoying that if you favorite an item and it sells out it just removed it from your list. No other shopping app does this, what if it comes back in stock? Or I would like to keep it in mind to find something similar? Nope, she gone!
With the last update the app doesn’t even work..I tried to contact customer service to no avail so here is some feedback for you.. fix it!! Especially for the cost of your clothing!!Show lessThe Doughty's
Bad to… uh…
This app was pretty consistently buggy (favorites not saving anywhere but the app telling you that your non-existent favorites sold out, constantly refreshing so you can’t even answer a text without it kicking you back to the beginning, etc.).
Today’s update though? The app just crashes without even loading. My phone iOS is up to date, so idk what is going on. It’s still pushing notifications, but the app doesn’t work at all.
The feedback link just takes you to the customer service page on Athleta’s mobile site with no option for the app. So here’s my feedback: get it together with this app already!Show lessskali1647
I love the app when it works
So after I did the update. I Can no longer see my favorites . I tried so many steps to figure out how to retrieve my favorites. When I scroll down on the clothing categories, it shows that I do have some saved as favorites (the red heart is light up) yet when I click on the favorites section is shows that I don’t. Please fix!Show lessHairybilly
Disappointed
The app was working well at first I was an employee for a minute in the summer and it was awesome to be able to bookmark items that you liked to return to later and specify sizes etc before placing in your cart. I loved the front page with suggestions on where to start. It was great. But then it just stopped working. N o t h I n g will load now. No matter how many times I update it, I’ve removed it and then redownloaded; now I can’t even use the app at all anymore 🤷🏼♀️. And it’s constantly signing me out even when marking the ‘keep me signed in’ option. Try it out! It’s free, it’s fun for a second.Show lessex-exmployee
Confused by good reviews?
This app is good for the most part (switching between brands, for example) but absolutely awful in some ways. Anytime you leave the app to respond to a text or something, it takes you back to the homepage. Why not allow us to resume where we left off?
Additionally, if you add things to cart and then sign-in to your account, the entire cart gets erased. And it doesn’t keep you signed in for much time, either, so that’s a huge pain point.Show lessAlexR47291
The worst app I ever had on my phone
I never ever left a review for an app. But here I am!
The developers of this app should be ashamed of themselves. This app is absolutely unusable (and others from the family - Gap, Banana, Old Navy). Not just it stores nothing in you cart or searches. It messes up your address book, or payment selections, or discounts. The moment your phone turns off the app is gone like a ghost. What is also gone is half of the stuff you went through so you have to start from the beginning. Magically disappear in items in the app. Have to start over all the time. I cannot say enough bad things about it. It crashes, it fails to connect. Any issue you can imagine is there. And the one you can’t- also happens.Show lessJamieSurvivor
Continuous scrolling is a no go
I like the app and think it’s pretty user friendly but i don’t like the continuous scrolling on the color options. It’s annoying and confusing because I think every color is the same price when scrolling through multiple photos but when you actually click on the color the price may change.ALM!95
