Leave a Review Athleta
Luv holiday items & 5⭐️customer service!
BIG thanks to Stephanie in customer service today! She is professional, knowledgeable, helpful & has a good sense of humor too (both of us petite, ha :) New holiday items in red fun! Only downside is pre-thanksgiving promo marketing sent to me, did not have offer details or date :( Regular, loyal customer. Email notification for app DL has not come thru. Will circle back. Thanks again Athleta for petite options, style & top notch service!!Show lesssupasales
Glitchy and unreliable
I’m a regular shopper at Athleta — have had the app on my phone for at least a year. During the time, it’s consistently glitchy and unreliable. One major recurring issue is that “favorites” do not save — I’ve gone though and favorited a bunch of items when planning gift purchases, or major sales, etc… and it just deletes all of them instantly. I know this is a problem other people have experienced regularly as well, but it has yet to be resolved. Particularly annoying, since some sales or early access to collections is “in app only,” so you can’t always just circumvent the problem by using the website instead. Sort/filter options are also more limited that what the website allows. For a major company (including Gap/ Banana Republic/ Old Navy/ etc) — this seems like a major oversight.Show lessalmostclever44
Repeatedly encounter issue using app
App consistently gives “oops try again” or “unable to retrieve at this time” when using which is frustrating. Now for almost 2 weeks, I have been unable to access “My Favorites”. Have reported twice and still no call or email. I am able to see everything in wallet and other items when logged in, just nothing in My favorites. Love Athleta but won’t be buying anything until issue is corrected. No wonder parent company has lost money!Show lesshfjkiyrdgkoi
Love Athleta, but the App Is TERRIBLE
The app is slow. It resets frequently so you loose where you were browsing. It asks you to log in to your account multiple times in a session. It walks you through how to navigate the app almost every time you log in.
I keep hoping that these basic functions will be fixed with app updates. Alas, I fear they never will be. It’s so bad that I have to pull out a good old desktop browser anytime I want to do some online shopping at Athleta. Even shopping in Safari is better than the app.
I have an iPhone 13, so I don’t think it’s an issue with unsupported technology…Show lessReviews by Emily S
Too many glitches lately:/
This app used to be a 5 Stars in functionality. Not sure what changes were made a couple of months ago that cause it to spin when adding items to the cart. I had saved/favorite items for later & they all vanished. The app requires signing in EVERY time I open it. Even though it’s facial recognition it’s still annoying. Yes, I did delete it & reinstall it, but nothing changed.Show lessHanan
Great until it starts signing you out.
Love these brands and how easy it is to shop all four in one app. Thing go downhill fast when you start getting signed out. I’ve had my whole cart and wishlist deleted, had orders go to the confirmation page only for me to be promptly signed out with no record of the order going through and then been kicked out for hours on end with an “uh oh!” message when I try to log back in. I really wish they’d fix this problem, it’s been happening for years.Show lessEveryNicknameIsTaken91746
Unable to login for 2 Months
It’s been more than 2 months since the app logged me out and I have been unable to login again since then. I have deleted it and reloaded several times but I see this is an issue with many users. I just launched the most recent update and still no go. This is so frustrating as it’s the easiest way for me to shop and there’s been 2-3 App exclusive launches and promos during that time. Why drive traffic to a program you can’t support? Ihaven’t made a purchase across this or any of their brands since the app failed.Show lessyoucan'tgettherefromhere
A few hiccups but overall fine
Mostly I like the app. It’s easy to use. There are a couple of things that are annoying - not a reason not to use it but mentioning here as a request to development:
1. It never remembers me. It makes me sign in almost every time, and it doesn’t remember my ID even so I have to go into Passwords in my phone and scroll down to find it.
2. It frequently decides I’m an idiot and tries to teach me (again) how to use the app. “Tap here to save for later” or whatever, and forces me to acknowledge, and then goes on for several screens showing me how to do things that I’ve a. done a zillion times already and b. should be clear anyway to anyone who’s ever shopped online. I have not found a way to escape until it is done showing me all the things. I’m not refusing cookies or anything like that so no reason for it to think I’ve never been there before.
3. It would be nice to be able to search for something and have it show up once with all the color options listed, rather than showing up individually for each color such that you have to scroll through a jillion items when there are really only seven distinct things but in different colors.Show lessAlicefaith
Sign in is always an issue
The navigation on the app is good, and it’s nice and smooth to toggle between the different stores. Great that you can combine your cart and shipping. But sign in is always an issue. The app logs me out randomly and repeatedly, and it’s weirdly tough to get it signed back in. I get a spinning wheel until it times out, even when I uninstall and reinstall the app. This has happened intermittently for the entire time I’ve owned the app, which is more than a year. I wish I could give more stars because this is the only issue I have because it’s excellent for browsing. But it’s completely prohibitive to completing a purchase. Which… is the whole point of having the app.Show lessBettyd28
Always a problem
I’ve used this app for a few years now and shop Athleta very often. This is by far the worst shopping app I use (and I wouldn’t keep trying but many times special deals are “app only”). It never keeps you logged in, it always takes 2+ tries to even log in, it crashes constantly, it can no longer track your reward points, etc. I could keep going, but probably no use. I see many others have left similar reviews and it’s not made a difference on getting anything fixed.Show lessKaylaM923
