This needs some work
I am extremely happy that I can book directly from this app, but there is no way to adjust timing for services, which means that it is difficult to customize appointments remotely.
There should also be an easier way to edit the time/date of previously booked appointments without completely cancelling them, and then rebooking them. This is actually a really big pain if the timing was customized on the main computer, then a change needs to be made remotely.
There is no access to client profiles, so I am constantly having to lean over the shoulder of my busy front desk to get color formulas out of the main computer. All of those things tend to make this app sort of ok, but actually not terribly functional.
There should also be an easier way to edit the time/date of previously booked appointments without completely cancelling them, and then rebooking them. This is actually a really big pain if the timing was customized on the main computer, then a change needs to be made remotely.
There is no access to client profiles, so I am constantly having to lean over the shoulder of my busy front desk to get color formulas out of the main computer. All of those things tend to make this app sort of ok, but actually not terribly functional.
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$5 for an app that doesn't work.
One of the main reasons my salon switched our booking system over to STX was because we could DL the app to our phone, as stylist, and book on the go. The problem is that the app won't work for more than 5 mins. I have tried to log out, close the app, reboot the phone, and even deleted the app and re-download it. Still nothing works and after no more than 5 mins, the screen goes completely blank. It's so disappointing that it won't do the one thing we all wanted it for. Not to mention the fact that STX gets plenty of money from the salon and still charges $5 for an app that DOESN'T WORK. If 0 stars were an option, that's the rating I would give considering the app does absolutely nothing but turn to a blank white screen.
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Meh
The last time I left a review, what I had an issue with it actually got fixed!! Thank you!
As of right now I wish I could reschedule clients rather than having to cancel and then rebook. It would also be nice to extend the time on my clients appts.
It is a bit frustrating only because as an independent stylist I am not fully able to operate independently away from the computers at work where typically our receptionists are and the main server is in the owners office as well.
As of right now I wish I could reschedule clients rather than having to cancel and then rebook. It would also be nice to extend the time on my clients appts.
It is a bit frustrating only because as an independent stylist I am not fully able to operate independently away from the computers at work where typically our receptionists are and the main server is in the owners office as well.
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Needs more access
Can't access my clients profile card on the app. Can't adjust appointments that are already booked you have to redo the whole booking process. Things like that. Needs more access that helps do hair quickly and efficiently without having to walk over to the computer and logging in. STX is amazing. The app needs work.
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Needs tweaking
This app has worked pretty well on my iPhone and iPad so far, I have been using it to book my clients for a couple of months now. There are limitations to it that drive me crazy. It would be nice to be able to change an appt length by dragging down another 15-30 minutes like you can on the full computer program for a client with a lot of hair that you need more time for. Right now I have fake services that say Additional 15 min that I add to the next time slot. It would also be nice to be able to see "week view" like on the computer when you are looking for an appt time for a client, not just a single day at a time.
I have not had any of the crashing issues that other people have complained about.
I have not had any of the crashing issues that other people have complained about.
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Served us well for 9 years
STX has worked really well for us, it keeps our staff connected and informed. You know when your client is checked in, even if you are in a facial.
It is easy to keep client notes, you just have to go to the service date, then you know what date the notes are for. That is where I keep all my color formulas.
It is true that I can only see one day at a time, but it's my phone! My staff can book appointments, mark out their lunches, see their schedule from home.
My clients book online in real time, no waiting for a confirmation email, the receptionist doesn't have to do any extra steps. It's expensive, but it is a big part of our success, so it has served us well.
It is easy to keep client notes, you just have to go to the service date, then you know what date the notes are for. That is where I keep all my color formulas.
It is true that I can only see one day at a time, but it's my phone! My staff can book appointments, mark out their lunches, see their schedule from home.
My clients book online in real time, no waiting for a confirmation email, the receptionist doesn't have to do any extra steps. It's expensive, but it is a big part of our success, so it has served us well.
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Totes stoops
First of all, who makes a booking system/app only available on IOS???? Whoever is in charge of this company should be fired, to honestly create software that's ONLY available on ONE operating system. And Apple? Come on! This app only buys into this stupid idea people have that Apple is the best ever.
So I had to go out and purchase some overpriced electronic just to access my schedule from home.
Now that I actually have it, there is no way to access or edit client notes so everyone crowds around the computer at work just to make skin notes.
It's possible to make appointments from he app but it's really difficult and I just gave up. Totes stoops.
So I had to go out and purchase some overpriced electronic just to access my schedule from home.
Now that I actually have it, there is no way to access or edit client notes so everyone crowds around the computer at work just to make skin notes.
It's possible to make appointments from he app but it's really difficult and I just gave up. Totes stoops.
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Should be better!
This is an expensive program and the ipad app is subpar. It's never been great, for example you can't see your week schedule, you can't move an appointment, you have to delete it and rebuild it, you can't look up client info, if you want to see their notes you have to build an appointment to do so and now to top it off it's stuck in horizontal view, with the times cut off on the sides! Oh but wait, when I tap it to make an appointment the screen flips. Super annoying. The salon I rent at uses this program otherwise I'd get something else.
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A Slap in the Face to STX Users
STX is expensive. So I expect a lot more out of this app and it's really lacking in functionality and polish. And even after the recent update, it doesn't even utilize the larger screen of the iPhone 5. What gives???
Update...
Another update the day after the last one. Fixing bugs, are we? Although there's no mention of it in the update description (which matches the previous description). So now two updates since the release of iPhone 5 and still not supporting the larger screen OR building up the poor functionality. Ridiculous.
STX, if you want to make a good app that will cause people to want to use your service, just contact some of your users and ask about what problems they have. Or just put a little bit of thought into it and you'll easily come up with a hundred ways to make an app that people will want to use and actually want to recommend. It really wouldn't be that hard for you to make your existing customers happy and thereby bring in new customers.
Update...
Yet another update from STX and still no full screen support for iPhone 5!
Update...
Is it time to at least increase the screen size yet? By the way, has anyone responsible for this app ever run a salon?
Update...
Another update the day after the last one. Fixing bugs, are we? Although there's no mention of it in the update description (which matches the previous description). So now two updates since the release of iPhone 5 and still not supporting the larger screen OR building up the poor functionality. Ridiculous.
STX, if you want to make a good app that will cause people to want to use your service, just contact some of your users and ask about what problems they have. Or just put a little bit of thought into it and you'll easily come up with a hundred ways to make an app that people will want to use and actually want to recommend. It really wouldn't be that hard for you to make your existing customers happy and thereby bring in new customers.
Update...
Yet another update from STX and still no full screen support for iPhone 5!
Update...
Is it time to at least increase the screen size yet? By the way, has anyone responsible for this app ever run a salon?
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Makes my job easier
I love this app and I am very happy my salon runs off of it. The only thing I would change is it would be great if we got a notification when a new appointment is added to our books. I've seen a lot of problems where stylists are getting an appointment booked but don't check the app for a few hours and don't even realize they have another client. Also I feel like I don't always get notifications when my clients check in. Please fix those issues, it would be amazing!
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