Leave a Review Hostelworld
Best Hostel Booking App
This app makes it easy to search for a hostel. It goes beyond just user ratings/reviews and just like a hotel booking app it provides the ability to filter by amenities (Wi-Fi, etc). A couple of things I would like to see improved: 1) search results (list and map) reset entry time you return from looking at a specific property. This makes the user experience extremely frustrating. 2) I have yet see a filtering option for laundry facilities. 3) User reviews are truncated and you cannot read some reviews in their entirety.Show lesscavega2
Why is it so difficult to leave a review
This apps design needs updating. For some reason, I need to go to my past trips to find my latest hostel so I can leave a review, and the list starts with the first hostel I ever visited…over a decade ago. So I have to scroll through and load 100 hostels until I can find my last reservation. Then the feedback section isn’t clear on the app design so I missed it and ended up submitting a review without any comments, and I can’t go back and edit the comment. Why is that the case? Especially if the comment section is empty to begin with … I can potentially understand not allowing edits to previous write-ups, but there should be a function to add a comment if one wasn’t added to begin with.Show lesstheturk_chicago
Terrible customer service.
What a terrible way to start my first experience to Rome! 😩 I tried multiple times to reserve a private room and every time it kept giving me the same error, and matter what I tried, it wouldn’t reserve my room! So I immediately reached out asking for help. After 12hrs of not hearing from them, I realized that my request was never submitted, but definitely not an error on my part because I was very mindful of the instructions! Again I submitted another request for help, but more than 24hrs later I still have not heard from them!! And to make matters worse, the Hostel I’m looking at has increased their rate by $50!! IF they get back to me, will they another the original price? I’m kind of doubtful. 😭Show lessPort Orlean
Not responsive
I booked a stay at a hostel that turned out to be so filthy and disgusting that I couldn’t stay even 1 minute. I sent pictures of mattresses COVERED in brown and yellow stains with MOLD everywhere. The walls, floors absolutely filthy. The stench was unbearable. For reference I have backpacked through SE Asia, South America, and Central America; I am nowhere near high maintenance. The hostel refused my refund, so I took it to Hostelworld as this place wasn’t just unsatisfactory, it was dangerous. You can’t sleep on mold like that. It has been two weeks of repeated attempts and still I have not heard from them. They need to stop working with that place, and refund me my money ASAP.Show less$$$$$$$&(::$@)
Terrible app design
I really wanted to like this app, but there’s no way to save a list of favorites to a wishlist like other accommodation sites. Also, photos don’t open up full screen; instead, you’re left squinting at a bunch of tiny photos of the property you’re trying to visit. Others have mentioned lots of issues with lost reservations, so I’m more inclined just to book through the accommodation’s website. Please rehaul the features and add more security/customer service!Show lessJambi4682
Stop BUGGING me
When I first opened the app, and tried to simply look around, I was immediately met with repeated efforts to get me to allow it to track across 3rd-party sites (ask not to track), then a series of “feature” summaries, then asked me to sign up (can I look at the app for 5 seconds before forking over my data), then feedback—all before ever seeing anything more than a fraction of a second of the home screen. It’s bloody annoying. Uninstalled.Show lessStvDvs
No customer support
I booked 2 nights at a hostel for May 24 and May 26. When I arrived at the hostel on May 24, the receptionist said Hostelworld sent them a cancellation notice. We booked our reservation 10 months in advance; we paid a deposit; and Hostelworld sent us a confirmation 24 hours before our arrival. Somehow Hostelworld and Athens Studios miscommunicated, but there was no customer support to help us resolve this, get new accommodations, or get a refund. I’ve been trying to contact Hostelworld for the last 7 days to at least get a refund and they have been unresponsive to my emails and messages.Show lessThomas HT
Won’t log in
App won’t log in. When I click the button to log in, it takes me to a URL which won’t load all the way. Unable to favorite hostels, so I have to research each time and remember ones I liked and didn’t like; making it more like google searching vs a all inclusive hostel app
Update: It looks like the standard Safari “Content blockers” hide the login menu. I turned them off and logged in. However, it didn’t log me in the app; it just let me use a janky web browsing version, which I may as well just use Safari to use. Still doesn’t log into the appShow lessElectricMango
Reservation Cancelled-Hostelworld No Help
Arrived at Gemini Studios Hostel in Florence Italy. Hostel told us there is no reservation for our guaranteed arrival. We emailed the Hostel via Hostelworld app, called the Hostel to confirm the reservation by name and reservation number. Upon arrival they said the reservation was not available for our arrival date but confirmed the reservation for the two days after arrival.
Hostelworld did not contact us and we had to pay 185€ (euros/195 US dollars) out of pocket because Hostelworld did not guarantee our reservation. They’re website states they will credit our deposit plus $50 dollars (equals $88 US) leaving $100 extra cost out of pocket and left us stranded in a foreign country and basically homeless.
I don’t want credit for another reservation, I want the 700 dollar balance retuned. I want my hotel paid for by my credit balance.
DO NOT USE HOSTELWORLD FOR RESERVATIONS!! TRAVELERS BEWARE. IF YOU GET STARNDED, HOSTELWORLD WILL NOT ASSIST YOU BUT GIVE YOU A CREDIT THAT DOES NOT HELP YOU FIND A HOTEL. THEY WILL LEAVE YOU STRANDED!!
DO NOT USE HOSTELWORLD!!Show lessF_€k 00£
New update isn’t good
I used to love this app, and love being able to save hostels I wanted to visit in the future to my favorites list. But since they’ve updated the app, I can no longer save any hostels to look at later, I can’t see my booking reference number, so I have to screenshot everything, and I can’t see the hostels I’ve stayed at previously. Also, there is a new chat feature where you can chat with people at your hostel up to 14 days before check-in, but that doesn’t even work. I’ve been at this hostel for 2 days and there is no way to chat with anyone through the app. If nothing is done about these not great updates, I’ll find a different way to book hostels.Show lessDdfcgjbbjj
Developer Response
You asked, and we listened… WISHLIST is back! We’d love for you to give it a try and reconsider your review 😊 Your feedback is always appreciated. Thank you.
