Leave a Review Hostelworld
Inflated rating system and no liability
I made a booking for 3 nights, but the hostel was a dump so I left after night 1. I tried to get a full refund of the remaining two nights from the hostel but was given a partial refund bc they said they have to pay Hostel world a booking fee(which makes sense). I tried to solicit Hostel Worlds help and they provided no assistance and took no responsibility for what is ranked as a “Very Good” hostel on their site. They did not refund me the portion which is their booking fee for the 2 nights I didn’t stay (total $22). So I ended up paying hostel world 2 nights worth of booking fees for nights I did not stay there. Also The lowest possible ranking on their app is a 2. Pretty sure there are numbers lower than that... Lesson learned: If you see a hostel you want to stay at on Hostel World don’t book it through their site. You will save money by booking directly with the hostel and you will have more rights to your moneyShow lessMistiq
Developer Response
Hi, sorry to hear about your recent experience. We pride ourselves on the review system so that each hostel is reviewed by our Hostelworld community and gives an accurate depiction to travellers looking to book their next trip. Free cancellation bookings work 7 days before booking so this is another option you have and allows you to cancel free of charge as long as it is 7 days before your booking. We would love to hear more about your experience so that this doesn't happen in the future, if you would like to email mobilesupport@hostelworld.com with what we could have done better that would be awesome.Dream House
Our stay in dream house was perfect. The apartment is located in the middle of the mountains. You will see the most spectacular mountain and nature view from the apartment. There is a river in front of the apartment. You can hike around into the most beautiful nature including river and mountains of northwest Tehran. Its 20 minutes away from center of Tehran. The apartment is beautiful, clean, well decorated and has the breathtaking view from the windows. The bed is very comfortable. You can cook in the kitchen and barbecue in the backyard. There is refrigerator too. Mojtaba, the host is very accommodating, friendly and kind. He is available 24/7. The breakfast is really good. I will stay here again. Thank you Mojtaba for our stay in your lovely apartment.Show lessHui63
Always loved it UNTIL....
Great app to connect to great hostels around the world and providing free cancellations makes hostelworld a wonderful app/website. HOWEVER I booked a hostel reading it had good and no negative reviews at all on hostelworld, and booked it. When I went everywhere else TripAdvisor reviews, yelp reviews, etc. everyone said the hostel was the worst imaginable hostel in the city! Hadn’t had a good review since 2015!!! Maybe you can say reviews are biased but photos AREN’T and it was clear this place was a complete nightmare. So I cancelled my stay and my trust in hostelworld definitely declined a lot after that. Is hostelworld a sell out allowing hostels to buy good reviews when they don’t deserve it? It seems like it.Show lessThiessen12
Trash Support
When purchasing a hostel for spring break, my web browser autofilled the wrong email while completing the purchase and for some reason this tiny mistake was entirely irreparable. Assuming this was an easy issue to fix, I emailed support. After a day, the entirely unhelpful, Maks from support, replied spelling my name wrong and telling me that there is simply no way to change the email associated with a booking EVEN if I’m the owner of that email and can receive emails sent to it. I found this to be extremely annoying and I was incredulous that he vaguely blamed this on some “data protection laws”. There is simply no way that this is true. Many companies allow
you to change an associated email (I’ve done it with Microsoft for example).
If you’re reading this devs, add a way to change the email associated with a booking.Show lessCrunchyCat1
Developer Response
Hi, thank you for your feedback, we're sorry you had an issue when booking your Hostel. This is something we will actively look to address in our future roadmap so that it does not happen again.GET THIS APP IF YOU EVER GO TO EUROPE
This is the best app when your traveling. Hostels aren’t scary, dirty or unsafe. Hostels are the new hotels but cheaper! If you doubt it, just stay at one! I backpacked Europe for 3 weeks on the cheap. And every hostel was like a hotel. If you don't like people, GET YOUR OWN ROOM! It’s cheap! Nothing compared to the price of a hotel especially in high demand cities like Rome, Paris or Barcelona. Hostels are humbler than hotels for sure. They won’t have 1000 thread count sheets and a fridge with a mini bar. BUT! They’re clean, they’re friendly, they’re SUPER cheap. This app provides the best rating system of hostels. You like clean? This app will tell you which hostel is the cleanest. You like environment? This app tells you which hostels are the more lively ones. Get this app.
Just do it-NikeShow lesshonestpants
Best App for traveling!
Hostelworld has time and time again exceeded my expectations. It is by far the most useful app you could possibly have while traveling. Not only do they let you book hostels in advance but they let you know the period you have to cancel or change your reservation in case your travel plans have changed! They provide you with the best index of hostels all around the world and let their customers make the decisions about which Hostels are the best to stay in. You can read other reviews and look at hostel ratings and decide which one would be the best for you. Could not have traveled without Hostelworld and will continue to use it for a very long timeShow lessEMHHKL
Horrible experience!!!!
Do not use this app at all!!!!!
Made my booking several days in advanced, received email/ app confirmation but when I showed up to the hostel owner advised it was incorrect and that they were fully booked!!!!
now I found myself stranded as everything around me is fully booked!!!! ...have been trying to reach out to hostel world for an explanation and NO ONE is answering me!!!!!! Emailed them and still pending an answer ...their phone number doesn’t work abroad!!!! I am totally screwed up...also the owner from the hostel advised this happens all the time with hostelworld!!!!
Save yourself a headache like this and Do Not use this Service!!!!Show lessLizaMalicia
Awesome map
This app is very user friendly. I appreciate being able to read reviews on the Hostels I book because I want to get value for my money and pay a little extra for things that are important to me, like not sleeping in a place with bed bugs. But the best part is the Map! It’s better than google maps if you ask me. I can figure out where I need to be and all the local spots around it no problem. I use it all the time.Show lessWilhelm R.
HostelWorld
HostelWorld is a solid hotel booking application that allows users to easily book accommodations at any of the listed residences. The app provides all the information on listed hostels you would want to know whether it be prices, images, policies, details on the place itself and more. The app has user reviews to provide even more information to help better inform your decision. Search is easy with the ability to type in your destination, party and how long you plan to stay. Users can create accounts to better manage their travel allowing you to save locations as well as perform other activities. The app even works as a mini travel guide with the My Trips section giving you information on places you plan to visit.Show lessD. Hill
Useful
I love this app, the only thing I wish was different was the filter settings. Instead of only being able to filter through the overall rating of the hostel I wish I could search by the rating of each characteristic individually. For example cleanliness may be more important than location for me, so I could search for high cleanliness ratings, because that’s what’s most important to me. Also it would be nice to be able to search for things such as rooftop access or hostels that have a good view.Show lessKels1138
