# 360 Camera — user reviews > 85 indexed App Store user reviews of 360 Camera by MerchSource, LLC, rated 2.10/5 from 196 ratings. - Source: https://appshunter.io/ios/app/360-camera/id1246581191/reviews - App overview in markdown: https://appshunter.io/ios/app/360-camera/id1246581191.md - Rating breakdown: 5★ 37 · 4★ 12 · 3★ 14 · 2★ 11 · 1★ 122 ## What do users think of 360 Camera? Overall sentiment: negative **Pros** - ✅ Works well with Bluetooth connection when properly configured - 📱 Effective remote control functionality for compatible cameras - 🎯 Good for transferring files from 360° cameras to phone - 🔧 Functions properly once setup requirements are understood **Cons** - 🐛 Persistent WiFi connection failures across multiple devices - ❌ Incompatible with iPhone 13 and newer models - 📖 Completely lacks user instructions or in-app guidance - 🔌 Poor documentation about setup requirements (SD card, Bluetooth vs WiFi) - ⚠️ Misleading app description doesn't clarify it's for external cameras only - 😤 No developer support or response to user complaints - 🚫 Confusing interface with minimal menu options - ⏱️ Slow file download functionality for larger files - 🔍 App doesn't properly detect or identify connected cameras **Commonly reported bugs** - Failed to connect to WiFi error despite working connection - App fails to detect camera on phone - WiFi network not visible in app despite being available - App crashes or shows 'No File' error on launch - Cannot connect to camera remote functionality - Remote button controls phone volume instead of camera - Incompatibility with iPhone 13 and newer devices - App won't allow uninstallation on some devices - Download fails for files 15MB and larger - Bluetooth pairing issues with various devices **Most requested features** - Comprehensive setup instructions and user guide - Clear documentation explaining Bluetooth vs WiFi requirements - In-app help section with troubleshooting steps - Support for newer iPhone models (iPhone 13+) - WiFi password input interface - Improved app description clarifying compatibility requirements - Developer support and response system for user issues - Better error messages with solutions ## Newest reviews (14 of 85) ### 1/5 — F* %$! This app *2022-09-04* No matter how good my Wi-Fi is, it says it can’t connect to my Wi-Fi and that I have to check my Wi-Fi!🤬🤬🤬since I can’t give zero stars I’ll put one star but i mean zero stars!😠 ### 2/5 — Funktion nicht mit Handy Iphone 13 Pro Max !!? *2022-09-02* Leider klappt nicht , Verlage von mir wlan und Passwort , obwohl steht bereit , bitte Update ab iphone 13 pro Max , da ich selbst Besitz . Bisschen Ärger mich selbst da ich nicht aufgepasst . Wäre lieb von euch wie möglich neue Update . Danke ### 1/5 — Not working at all *2022-08-31* App has no menu and I cannot conect the device withe the wi-fi… ### 1/5 — Nul *2022-08-28* Une Des pire application que j’ai pu avoir de toute ma vie très clairement je viens de tomber sur un TikTok ou un mec avait une caméra 360 donc j’ai voulu obtenir une application qui faisait la caméra 360 sauf que cette application là et tout sauf bien ### 1/5 — Bruh As Soon *2022-08-17, version 1.0.1* As U Open The App It And You ClickRecord It Says “No Internet” And I Have Service LTE No Download ### 1/5 — worthless *2022-08-14, version 1.0.1* there are no instructions in how to connect with your phone. This item does nothing. Why is this even constantly app? ### 1/5 — 360 Camera/ReTrak *2022-08-05, version 1.0.1* What a joke - not a good one. App does not work to use ReTrak Tripod kit. Remote lites up with battery when on, but does Nothing. Basically I call all the above a scam. Let the buyer beware. One star because the tripode is cute and hold the phone. The program does not sync to phone etc etc. so I paid $9.99 for a cute tripode. Keeping it just for the stand. Remote does not work! Which includes : phone does not turn 360 or at all and button does not work to take pictures or selfies. 8/2022 😢 You get what you pay, where’s my mind 🤣 ### 1/5 — Did not connect to camera/ photo library *2022-05-12, version 1.0.1* The app isn’t able to connect to camera/ photo library unnecessarily even after multiple attempts! Uninstalling it right away! Disappointed ### 1/5 — No connection *2022-05-08, version 1.0.1* It will not connect to my iPhone 11 ### 1/5 — ⚠️DOESNT WORK AT ALL!!!⚠️ *2022-04-11, version 1.0.1* Look at these pictures, it wouldn’t connect to my wifi when my wifi was working fine ### 3/5 — Nice little remote. Works well *2022-03-10, version 1.0.1* Nice little remote. Once you work out it’s Bluetooth and not wifi. ### 3/5 — Ring light from Amazon *2022-01-25, version 1.0.1* Maybe this is not the right app? It says download camera 360 and enjoy all this cool stuff When I FIRST downloaded the app, I was able to use the clicker from the ring light to take photos Now when I use it - it just adjusts the volume 🤕 I’ve checked settings on iPhone I’m guessing I have the wrong app * I read other reviews now seeing this is for an actual camera called “camera 360?” Anyways - any help is welcomed ### 1/5 — زبالة *2021-12-07, version 1.0.1* لا يعمل ### 1/5 — Эм *2021-11-03* Чё? А как? ## Most critical reviews (10 lowest-rated) ### 1/5 — Not good app *2024-06-02, version 1.0.1* Not good ### 1/5 — No Available Instruction *2024-04-19, version 1.0.1* There is no instruction/support as to how to use this app or its purpose. ### 1/5 — Does not connect to iPhone 13 *2023-12-06, version 1.0.1* The Wi-Fi is not visible to connect Karebabe H5 gimbal to iPhone 13. ### 1/5 — Бесполезное *2023-11-30* Я не понимаю как оно работает . Все перепробовала . ### 1/5 — 360 degrees of nothing *2023-01-15, version 1.0.1* I saw it on shark tank and was curious to see it work. Unfortunately I could not get it to anything, not sure why it is in the App Store without any information or thorough description of what it does and how works. ### 1/5 — Stopped working *2023-01-10, version 1.0.1* Haven’t been able to get this to connect over WiFi for more than a year. What a piece of crap. ### 1/5 — Not working *2022-11-30* Very bad functionality.. doesn’t pair with mobile ### 1/5 — Not for me *2022-11-13, version 1.0.1* Ok ok the over reviews are harsh and all but come on guys. I understand, I can’t connect to the remote!!! But, all you have to do is turn Bluetooth on THEN keep the camera app open and go to normal camera, I’ve done this 10 times (and counting) and it still DOESN’T work!!!!! The creators of this app need to do an update and an instruction part so you understand what your doing. I’ve read the other reviews and they’re not all that great. Only one is 4 stars so creators get your act together when trying to make an app the can help people take better pictures!!! ### 1/5 — PROBLEMA COM WI FI *2022-10-25* Nao consegue conectar com Wi FI, não aparece na lista do WI Fi. ### 1/5 — No stars *2022-10-01, version 1.0.1* This app does nothing, does not connect to camera remote,open files, nothing ## Most praised reviews (10 highest-rated) ### 5/5 — This seems bad but isn’t. *2023-07-08, version 1.0.1* People are saying it doesn’t work but you need a separate 360° camera, you have to connect the camera to your phone and this helps you take photos ### 5/5 — Works great *2023-06-27, version 1.0.1* Idk the intelligence level of the guy who left the bad review but you must connect to the cameras Wi-Fi. Once you do that you can control the camera and transfer videos from its as card. Oh yeah the camera requires an sd card in order to work. ### 5/5 — Fonctionne très bien ! *2023-03-18* Cette application permet de remplacer l’application de Thomson pour la camera My 360 wifi Elle permet bien de se connecter et de contrôler la caméra directement depuis son smartphone Il faut bien penser à se connecter au wifi de la camera depuis son téléphone avant de lancer l’application ### 5/5 — Works with camera 360 remote *2021-01-15, version 1.0.1* This app is for the camera 360 remote. It’s fun to set up the phone somewhere and take photos with the button! ### 5/5 — It works great with iPhone 11Pro *2020-03-26, version 1.0.1* I ordered this on Amazon and I couldn’t get the app on my wifi, then I realized I didn’t need to! You just need to add the app to your Bluetooth devices and then you can use the remote with iPhone Camera app. ### 5/5 — Works *2018-11-23, version 1.0.1* Read the reviews and couldn’t figure out why they were so low. It does need an SD cards to function. It is not optional but once you have it installed it works great. ### 4/5 — Confusing but works *2022-03-12, version 1.0.1* Once the app is downloaded, connect to it in Bluetooth then just open your camera as usual, the app doesn’t take photos for you, you just click the button on the remote while your camera app is open and that should work 👍 ### 4/5 — Meh app is ok *2021-08-27* It’s not that bad only a bit glitchy ### 3/5 — Eh it’s alright *2023-10-23, version 1.0.1* It’s a good app for downloading small files and footage. But anything 15 and up it says download failed. Could be my personal opinion. ### 3/5 — Não baixaaa *2023-02-23* Demora pra baixar --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-08.*