Amex User Reviews

Amex
Amex
American Express

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  • Reliable way to recover your lost or stolen funds!!!

    I was impatient to carry out necessary research but I really wanted to jump on the crypto trading and investment buzz. Unfortunately for me, I invested 75,700 GBP worth of bitcoin with a fraudulent company. I was happy to watch my account grow to 214,575 GBP within a couple of weeks. But I didn't realize I was dealing with a scam company, until I tried to make an attempt to withdraw. I made a withdrawal request, and noticed my account was suddenly blocked for no apparent reason. I tried contacting customer support, but all to no avail. I needed my money back at all cost, because I could not afford to let it go. So I tried all possible means to make sure I recovered my scammed bitcoin. I did a lot of online search for help, and tried to see if there were other people who had any similar experience. I stumbled upon a cryptocurrency forum were a couple of people mentioned that they had been through the same process but were able to recover their lost cryptography funds with the help of RemotePundit So I file a report on RemotePundit @ Gmail and he was able to help me get back all my lost funds withing 2 weeks I feel indebted to him. Apart from trying to express my gratitude to them once again using this medium, I will recommend anybody who wants to recover scammed bitcoin, stolen cryptocurrency, funds lost to binary options forex, investment and any other form of online scam to reach out to RemotePundit @ gmail..
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  • Check with the hotel website before booking on this app

    Not all the room options are available when booking your rooms on this app that may be available on the hotels website. Four points Sheridan in New Orleans is a perfect example of that; I booked a room that was available through the app with urgency, because there was only three left, and the other options were Queen beds and a smaller room with a king size bed. Come to find out, the other people joining us on this trip to New Orleans, booked on the hotels website a day prior and had far more room options. I did unfortunately book it on American Express app and could not upgrade my room. I was more than will to pay more plus difference thru the app to upgrade (I did paid more going thru the app btw). But if you wanted to upgrade, I would have to cancel the nonrefundable reservation and book it again through the concierge/calling in. A very nice customer service rep recommended that I could call in to the concierge service and they will be able to take care of it prior to booking. Well, that’s very nice and all but that makes the app obsolete, or a trap. The trip is a month+ away, and I called them less than 48hours from making my reservation and nothing could be done or I could wait until I show up and see if they’re willing to upgrade my room the day I arrive and if it’s available. A whole month to sit and wonder if a nicer room will be available.. I will not be booking hotel room through this app again.
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  • Great app with some handicaps

    I left one of the big banks for Amex personal checking and savings. It has been great so far for the most part. Features like transfers between accounts, check deposits, and check writing some of which I use often, are well implemented.

    Now the not so great…

    There’s a great delay (sometimes days) in electronic payments and deposits. For example, my direct deposit would usually show up the day before as pending at my previous bank. At Amex, it doesn’t show up at all until the end of the day Friday and sometimes until Monday after 9 am.

    Payments drafted from the account don’t show up until days later way after the vendor has confirmed receipt of payment. The whole point of electronic payments and deposits is they’re supposed to be faster than paper transactions and should post instantaneously or, at the very least, show as pending before they clear completely. This is how it is everywhere else. I seriously hope Amex addressees this.

    Other important features that are lacking and hope are implemented asap:

    - Overdraft protection or…

    - Automated deposits into checking from savings or an external account if the available balance is below a certain amount, which brings me to the next point…

    - Integration, Integration, Integration… did I say Integration?

    - IFTTT (or similar) integration

    - Plaid (or similar) integration

    - Zelle (or similar) integration

    Amex? Are you listening?
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  • Account changes without notice

    Be careful with this card. You can work hard to maintain the card according to contract and Amex will lower your limit without warning of any kind. This will increase your “Credit Useage” from below what is considered good to close to 100% because they will lower your limit to just above what you owe on your account.
    This is done without ever being late a payment and with always paying more than a minimum payment, It can make your credit score drop as much as 20 points.
    I actually love the card but cannot trust that the card will be available for use at any time because you don’t know what they have done with your credit line unless you check it every single time which is not really very convenient.
    If your balance gets above 30% of usage of your credit line, every time you make a charge, you will get a warning that they may decline future charges.
    I don’t quite understand all this I have been an American Express customer since 1983.
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  • AmEx lies to a loyal customer for 25 years

    I’ve been a member of American Express since 1999, so 25 years. I’ve paid a high fee yearly for the Delta card for the free companion flight which I basically never use but I stay loyal because I’ve always felt there are perks to being a loyal member. Last year I ordered a high end oven and it was during the global supply chain issues so it was on backorder. The oven was paid for through AmEx but never arrived. Because it was outside of a 60 day window, Am Ex refuses to pay me back despite their policies that they cover fraud charges. I have several emails and statements of proof of the fraud but AmEx won’t pay me back. Each call I have with them they give me the run around, then eventually send me a letter in the mail denying my claim. I was charged for the oven right away (which is normal for a custom order) and there was a global supply chain issue causing the delay. As soon as I found out that I had been scammed, I contacted AmEx right away and still they deny me. So much for being loyal and paying them hundreds of dollars of yearly fees each year since 1999! What a joke of a company. Actions speak louder than words. I’ll be cancelling and using my other credit cards that I don’t have to pay to be a member.
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  • A complete lack of humanity!!!!!

    I’ve been a cardholder for more than ten years and have never had a late or missed payment and have shelled out a decent lump of my earnings to them in the form of interest and have remained loyal. Up until today, it has been my default credit card for all of my purchases. Typically, I pay my credit card bill in full every month, but with the economy as it’s been in the past couple of years, I’ve been carrying a balance since 2020 upwards of $2500.

    I am finally getting back on track financially and was able to pay my balance down to zero. How does American Express reward a client who pays their bills on time and is trying to be responsible with their credit? In my case, it was by reducing my credit limit by more than 75% so that the boost in my credit score that I achieved by paying off my card was met with a drop in my score as my available credit was reduced. Thanks American Express!!! I would close the card, but I would only be causing myself further damage. So, for now, my balance is back to zero, my new default payment method is Capital One because they actually reward their customers for good behavior! My American Express card is in the garbage where it belongs.
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  • Why are they doing this to me? seems backwards

    I have been working very very hard to pay my card off and I finally get it paid down to the tune of $5,000 dollars available credit and my credit score was actually going up. Then amex decided to lower my limit $4,000. My credit score goes way down because of it! So I made a another $1,000 payment. It’s almost as if they don’t want me to pay it off. Where is the incentive to pay off my card if they are going to lower my limit which kills my credit score? Y As I pay my cc off its supposed to improve my credit score and put me in better standing with the cc company not destroy my credit and put me in financial ruin.

    Please stop lowering my credit limit! My credit score should go up, not down when I pay it off. I could understand if I was only making the minimum payment every month, But i have been making double sometimes quadruple payments. Sometimes I would make a 100 to 300 dollar payment, buts that’s been on months when I made double or tripple payments.

    Please stop doing this!!!! It’s killing me!
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  • Great for credit card, managing multiple bank accounts could stand improvements

    Generally, this is a great app for managing your Amex credit card. I recently opened American Express rewards checking and high yield savings accounts. I like how the bank accounts can be managed from the same mobile app as my AMEX credit card, though transferring funds between those accounts can be idiosyncratic, having to “withdraw” money from the checking account to make a deposit into savings. Why not just a transfer button and then select the source and recipient accounts? My biggest gripe is that mobile app still defaults to taking me straight to my credit card account summary. Most of the time I amusing the app, I’m wanting to check my bank account balances first, so having to back out to the account/card selection screen is pretty annoying. I would prefer the app open to the account selection screen where I can choose which account to access instead of the app deciding for me. If AMEX could implement these changes, I’d give the app five stars.
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  • Terrible card company!

    Amex used to be a name one could trust, but no more! I was 1,500 MQM’s away from reaching Gold Medallion status. I called and talked with a female agent about the Delta Reserve card as you were offering 10,000 MQM’s after I spent $5,000. I completed this BEFORE 2022 expired. On your website it says earnings each year are from January 1st to December 31st. Before I agreed to get the Reserve card, I told the agent the ONLY reason why I was willing to spend $550 on a membership was for the MAM’s BEFORE years end. She told me numerous times, “There will be NO issue” with that happening. I didn’t get my MQM’s applied until January 5th. I contacted a supervisor telling them of the issue. I told them to go back and listen to our recorded conversation and they’d hear what this agent promised me. They never did, so I gave you a time table to get this accomplished. I have been with you for FIFTEEN YEARS and spent tens of thousands of dollars. I told the supervisor if this situation wasn’t completed by the time my trip was planned, January 21st, I’d cancel my card and that I’d be spending ALL of my purchases with another card company, which I did. I transferred all of my auto pays too. I haven’t used your card since. Congratulations on the WORST customer service I’ve ever seen. So happy to not have to deal with Amex ever again. Goodbye!
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  • Mrs Jennifer Fontenot

    I was an Executive Banker for 30 years. I was used to people dealing with people. Today’s banking system everything is electronic. Too bad if you are aging and can’t remember your passwords of the hundred or so accounts you have set up and are required to make just to get information, a hobby, a game, your medical records. Everything is available but you never have anyone to help you through the process.

    Except AMERICAN EXPRESS. I KNOW I CAN CALL AND TALK TO MY REP WHO IS WONDERFULLY HELPFUL IF I can’t remember something, or I want to make a payment, but can’t remember my bank routing number. I cut up most of my plasric, because we don’t need them like when we were raising our family. I just didn’t know grandchildren were more expensive than my children. Especially when they want to pursue a PhD. But all I need is my AEX PLATINUM.. And it’s a keeper. The only problem is you can’t cut them when you get a new card. I don’t know what to do with my old card. Lol
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