Leave a Review Amex
Decent
Amex has been very very decent to me with regard to my “overdue” and delinquent payments. They worked with me to resolve my dilemma during these MUCH unforeseen times. They lowered my interest rate, we both agreed on a minimum payment with minimum expense to me and my child. Being a single father on a fixed income it helped us BOTH TREMENDOUSLY! I wish my other credit card companies (Capital One, Wells Fargo) would have been as accommodating as AMEX, instead they reported MANY TIMES to the credit reporting agencies, thus RUINING my credit which will take YEARS to rectify, they didn’t want to work with me AT ALL, and I watched as they kept applying EXORBITANT interest premiums, thus making it MORE difficult to “dig out” of this hole! Thank you Amex I will try to keep my account(s) in good standing...Show lessNOT-A-FAN-OF-THIS-APP
Love it!!
Worked so hard to be able to qualify for such a card and using the app made owning so much easier! I love the option “pay it” . It gives you a chance to pay each charge individually with such ease. Definitely convenient and keeps me on track with knocking down my balance quicker . I also love that how simple and aesthetically please it is to the eyes. Most cards just has the charge on the account, this card has charge and the date already separated so you don’t have to go in and try to figure out what, where, and when you used your card :)
Maybe I’m just gushing cause it’s only been a month since I’ve owned this card, but I LOVE THIS APP and look forward to paying my off my balance.Show lessHigher than life
Downhill
SINCE 1990, I have always been the biggest AMX fan and championed AMX to others—because you always had my back, talked in nuance to solve my issues (and usually had the authority to make decisions) and always fun to deal with.
Gradually, that has changed as customer service continues to go south. But it was the last customer service agent who took my call—that took AMX to a new low. The problem wasn’t even the problem. He was the problem. He was the farthest away from your classic AMX professional—that I thought it might be a training tool—what not to do. So rude, disrespectful, basically calling me a liar when facts of my problem were not believed and then shamed me for falling short as a customer when he couldn’t otherwise explain or defend how his talking points related to my case.
BUT AT ANY RATE—if AMX (or any vendor) can explain to me or even inform me of “bad news”—I can accept anything professionally (and kindly) communicated to me.
THIS WAS NOT THAT. I TRIED TO CONVEY MY EXPERIENCE to “complaint dept(?)”—I was just too upset. But if he worked for me, I would have fired him on the spot—he crossed a line—one that has taken yrs to build. I don’t know how to ID him—except you can probably access the notes on my account?? The subject of my call was POT.Show lessto Zander
Amex Not Follow Through
Having an issue with The Dump furniture store as furniture was damaged on delivery. Having been an Amex member for over 20 years I contacted them on the charges. They suspended the charge and investigated. The Dump, which it turns out it really is, wrote them and said we could return the furniture. However there is no way to contact the Dump! Amex restated the charge to my account. I contacted Amex and spoke with AK. He took me through the issue again and even had me call their customer service line to see that the mail box is always full and they never answer the phone. He said he would again contact the Dump and suspend the charge, yet the charges are still on my account. The question is what good is the service at Amex that you pay for if they believe a line of lies from the company and won’t defend you the consumer? This is the first time in 20 years I’ve had to use this service and to say the least am very disappointed in the way Amex is representing me! Time to discontinue Amex!Show lessformer Amex
Best App I Have
This company is amazing so I’m not surprised that their app is remarkable as well! Payments are executed immediately. Multiple accounts are easy to view and navigate between. Literally everything is one tap away! I am actually changing everything (automatic payments made online to a credit card for utilities, default payment form, etc) to my Amex accounts! This app has made all the difference due to its ease of use. The only thing I would ask that they upgrade a bit would be the ease of the rewards programs on the app. Everything else is top drawer! Now how about an option to negotiate interest rates in app…? That’s the one thing I would add. Easier rewards access and interest rate negotiate in app and it would be PERFECT!Show lesst2delan
Worst card ever!!!
I don’t suggest this card to anyone. I had identity fraud and something hit my credit that wasn’t mine. It took a total of 4 days to get this item off my credit as it was negative. In those 4 days, American Express decreased my limits over half. Which in return when it reports will make my credit take a dive. I called them and I couldn’t even understand it a word the women said and she didn’t understand me as she wasn’t English spoken. She was from some foreign country. I couldn’t get a representative who could speak English so it was no help. I told her I wanted to close my accounts immediately and she started talking about something off the wall, I asked her if she understood English and of course didn’t get a straight forward answer, so apparently she did not. I will dispute the entire accounts with the fair credit and my states attorney general office. The offers they want you to add on to your card are for stores that nobody used or shops at. I didn’t find one offer that I would ever use or anyone that I know would use for that matter. Stay clear of this card and company.Show lessSwetangel03831
Horrible customer service
I’ve been a customer with them for a little over a year. I love it and never had any problems. That is until I wanted to dispute a charge and the lady sounded very upset that she had to help me. Right off the bat she told me I wasn’t able to make the dispute and towards the end of the call said that I was actually able to. Didn’t even ask if I needed anything else basically just “the dispute is done and you will receive and email okay bye”. I understand we all have bad days but I was being nothing but polite to her and did not receive the same treatment in return. Upset with their customer service but that doesn’t change the fact that they are a great credit card company.Show lessitsdenisse22
Frauds on closed account.
There was a fraud on my account that I CLOSED in 2018. Someone charge $12 in march 2021. Since I did not get any notification, It was unpaid then it destroy my credit record. My FiCO score drop 100+ point. Amex claimed that issue is fixed. 2 of the credit agency is clear now but they did not update Experian. I call multiple times and did not get help properly. This should not happen at all with closed account. While I am trying to fix my credits. Another fraud happen again on same closed account. another small charge on July 2021. Please note Amex claimed that it is fixed account is closed. At this moment. my experian credit report is not fixed since amex did not report the previous fraud and I am still dealing with new fraud now. Amex reps are not helping. Phones are terminated for no reason. By the way I am Amex customer over 38 year and always good record. Never had late payment on anything. Amex is letting fraud on closed account and not fixing properly, destroying credit records are not acceptable.Show lessyteyil
American Express doing things right the 1st time
I have been an American Express (AMX) card holder for a long time. I used to use a VISA card as my primary card for everything and AMX was just a back up. As I started to read the literature from AMX a little closer I discovered benefits that my VISA card didn’t offer. When I called my bank and spoke with my personal banker about the differences I was provided generic answers not comparative benefits. A long time ago very few establishments would accept AMX now no matter where I go AMX is accepted almost everywhere VISA is accepted, but the difference in my wallet is the additional protections that AMX provides just because I am an AMX member. I have seen a commercial that ask the question “What’s in your wallet?” The question that AMX answers for me is “Do I have the piece of mind knowing that my purchases are protected by the card of my choice.” Thanks AMX for giving me that piece of mind with every purchase I make!Show lessHorace&
Aweful Customer SUPPORT
I have been impacted by the recasting hurricane Ida. I had to leave my home for my safety. I did t grab much. I my what could fit in a small car along with my pets and significant other. I don’t use my credit cards for anything except emergency use. I consider this an emergency. I have a small limit in this Business American Express that I’ve had for several years. Pay on time faithfully every month. As soon as I got to my destination on my evacuation route I reached out to American Express. I requested an increase on my limit because I had no money to pay for my hotel for a week with no where to live!! They denied me!! Because of a bankruptcy on my report from 10 years ago!!! Ok well I was good enough to be allowed to get the card with that same bankruptcy!! But now after I pay on time for 3 years and been a loyal customer while you are killing me interest charges and making your money triple fold you deny me In my time of most need!!!!!! As soon as I get back to my life and devastated city I will cancel my Amex!!!!!! They have lost my business for life over a couple thousand dollars. Very very sad!!!!Show lessTeedee238
